Accounts Payable Customer Service Quick Survey
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1. Default Section
1
. Based on a recent interaction with Accounts Payable, how satisfied are you with the experience?
Very Satisfied
Generally Satisfied
Neutral
Less than Fully Satisfied
Not Satisfied at All
Satisfaction with Recent Experience
Based on a recent interaction with Accounts Payable, how satisfied are you with the experience? Satisfaction with Recent Experience Very Satisfied
Generally Satisfied
Neutral
Less than Fully Satisfied
Not Satisfied at All
2
. Was the Accounts Payable employee who assisted you courteous and helpful?
Was the Accounts Payable employee who assisted you courteous and helpful?
Yes
No
3
. How quickly did someone respond to you?
How quickly did someone respond to you?
Within 24 hours
Within 48 hours
Within 1 week
More than 1 week
No one responded
4
. For your recent interaction with the department, how did you contact Accounts Payable? (click all that apply)
For your recent interaction with the department, how did you contact Accounts Payable? (click all that apply)
E-mail
Telephone
In person
5
. What is your OVERALL satisfaction within the Accounts Payable department in general (considering all of your interactions in the last 6 months)?
Very Satisfied
Generally Satisfied
Neutral
Less than Fully Satisfied
Not Satisfied at All
OVERALL Satisfaction with Department (last 6 months)
What is your OVERALL satisfaction within the Accounts Payable department in general (considering all of your interactions in the last 6 months)? OVERALL Satisfaction with Department (last 6 months) Very Satisfied
Generally Satisfied
Neutral
Less than Fully Satisfied
Not Satisfied at All
6
. Additional comments. We sincerely appreciate your feedback.
Additional comments. We sincerely appreciate your feedback.
7
. Would you like the Accounts Payable manager to contact you? If yes, please provide your name and phone number below.
Would you like the Accounts Payable manager to contact you? If yes, please provide your name and phone number below.
Name:
Email Address:
Phone Number:
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