Executive Overview

 

Contact Information:

Which best describes you?

Key Performance Indicators:

 Strongly AgreeAgreeDisagreeStrongly Disagree
ITD is our trusted business partner.
ITD is our preferred IT provider for strategic services.
ITD provides a positive customer experience.
ITD is easy to do business with.
ITD provides IT services that meet our business needs.
ITD builds & maintains a strong relationship with us.
ITD provides technology direction.
ITD is aligned with its mission; it "provides leadership and knowledge to assist customers in achieving their mission through the innovative use of information technology".

Customer Satisfaction Indexes:

 Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied
Professionalism & Courtesy
Knowledge
Timeliness
Quality
Value

IT Professional Services:

 Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied
Service Desk
Software Development
Business Consulting
Project Management
Records Management
Content Management (EDMS)

Communication, Collaboration & Desktop Services:

 Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied
Email / Calendaring
Instant Messaging
Telephone
Video Conferencing
Fax
File & Print

IT Infrastructure Services:

 Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied
Statewide Network
Application Hosting

IT Policy & Planning Services:

 Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied
Statewide IT Planning
Statewide IT Procurement
Enterprise Architecture
Enterprise Project Management/Oversight

Comments:

Would you like to: