Service survey for singnet, pacnet and starhub
Exit this survey
1.
Please help our group do this short survey on the service standard of salespersons and customer service officers of your internet service provider. Thank you for your time and effort it will be very much appreciated!
1
. Which is the main internet provider you are using?
Which is the main internet provider you are using?
Singnet
Starhub
Pacnet
others
2
. The sales person of your service provider is KNOWLEDGEABLE about the kind of internet services they provide?
The sales person of your service provider is KNOWLEDGEABLE about the kind of internet services they provide?
Strongly Agree
Agree
Fair
Neutral
Disagree
Strongly Disagree
3
. The salesperson of your internet service provider is COURTEOUS
The salesperson of your internet service provider is COURTEOUS
Strongly Agree
Agree
Fair
Neutral
Disagree
Strongly disagree
4
. The salesperson of your internet service provider is FRIENDLY
The salesperson of your internet service provider is FRIENDLY
Strongly agree
Agree
Fair
Neutral
Disagree
Strongly Disagree
5
. The sales person of your internet service provider has CREDIBILITY (what he/she says bout the internet services is true)
The sales person of your internet service provider has CREDIBILITY (what he/she says bout the internet services is true)
Strongly agree
Agree
Fair
Neutral
Disagree
Strongly Disagree
6
. The salesperson of your internet service provider has GOOD APPEARANCE (neat,presentable image)
The salesperson of your internet service provider has GOOD APPEARANCE (neat,presentable image)
Strongly Agree
Agree
Fair
Neutral
Disagree
Strongly Disagree
7
. How satisfied are you with the SPEED OF RESPOND of the customer service officer?
How satisfied are you with the SPEED OF RESPOND of the customer service officer?
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
8
. How satisfied are you with the KNOWLEDGE of your customer service officer?
How satisfied are you with the KNOWLEDGE of your customer service officer?
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
9
. How satisfied are you with the COURTESY of the customer service officer?
How satisfied are you with the COURTESY of the customer service officer?
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
10
. How satisfied are you with the HELPFULNESS of the customer service officer?
How satisfied are you with the HELPFULNESS of the customer service officer?
Extremely satisfied
Satisfied
Neutral
Dissatisfied
Extremely dissatisfied
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