2008-2009 Feedback Survey: Health Resource Center

1. In your search for consumer health information, did you visit ( check ALL that apply):

In your search for consumer health information, did you visit ( check ALL that apply): Health Resource Library

Health Resource Center Website

Burlew Medical Library

2. If you used the Health Resource Center ( the physical consumer health library in the new building at St. Joseph Hospital), please check ALL resources that you used at the Health Resource Center

If you used the Health Resource Center ( the physical consumer health library in the new building at St. Joseph Hospital), please check ALL resources that you used at the Health Resource Center computers

health pamphlets

reference books

health magazines

3. The Health Resource Center is only occasionally staffed by volunteers. Was a volunteer available to assist you in the HRC?

The Health Resource Center is only occasionally staffed by volunteers. Was a volunteer available to assist you in the HRC? yes

4. If you answered NO to Question # 3 ( a volunteer was NOT available to assist you when you visited the HRC), would the availability of a volunteer/library staff member have helped you?

If you answered NO to Question # 3 ( a volunteer was NOT available to assist you when you visited the HRC), would the availability of a volunteer/library staff member have helped you? yes

Not sure

5. Volunteers/library staff are not clinicians. They cannot interpret, explain or recommend. With that in mind, please rate their assistance to you in finding health information:

Volunteers/library staff are not clinicians. They cannot interpret, explain or recommend. With that in mind, please rate their assistance to you in finding health information: Very Good	OK	Needs Improvement
Comment

6. IF you used the Health Resource Website (http://www.sjhhealthresourcecenter.org), please rate the website:

	Very Good	OK	Needs Improvement	N/A
Ease of Use	*IF you used the Health Resource Website (http://www.sjhhealthresourcecenter.org), please rate the website: Ease of Use Very Good	Ease of Use OK	Ease of Use Needs Improvement	Ease of Use N/A
Quality and Amount of Information	Quality and Amount of Information Very Good	Quality and Amount of Information OK	Quality and Amount of Information Needs Improvement	Quality and Amount of Information N/A

Comment

7. IF you were referred to Burlew Medical Library, please rate the following:

	Very Good	OK	Needs Improvement	N/A
Friendliness and Helpfulness of Library Staff	*IF you were referred to Burlew Medical Library, please rate the following: Friendliness and Helpfulness of Library Staff Very Good	Friendliness and Helpfulness of Library Staff OK	Friendliness and Helpfulness of Library Staff Needs Improvement	Friendliness and Helpfulness of Library Staff N/A
Information Provided by Library Staff	Information Provided by Library Staff Very Good	Information Provided by Library Staff OK	Information Provided by Library Staff Needs Improvement	Information Provided by Library Staff N/A

Comment

8. Thank you very much for your feedback. Do you want to recognize or comment on any specific volunteer or library staff member? If so,

Thank you very much for your feedback. Do you want to recognize or comment on any specific volunteer or library staff member? If so, Name
Comment

2008-2009 Feedback Survey: Health Resource Center
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2008-2009 Feedback Survey: Health Resource Center
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