| Promptness and response to initial request for service [Planning] | | | | | |
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| Communication during planning/design process[Planning] | | | | | |
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| Quality of final design [Planning] | | | | | |
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| Communication of project cost[Planning] | | | | | |
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| The scheduling of the work to minimize disruptions [Execution] | | | | | |
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| Communication during execution phase[Execution] | | | | | |
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| The quality of workmanship[Execution] | | | | | |
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| The courtesy of Physical Plant staff performing the work[Execution] | | | | | |
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| The courtesy of external contractors performing the work [Execution] | | | | | |
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| The completion of the project within the scheduled time [Completion] | | | | | |
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| The completion of the project within specified budget [Completion] | | | | | |
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| The follow up on outstanding items [Follow-up] | | | | | |
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| Overall satisfaction with the project[Follow-up] | | | | | |
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