Bentonville Public Library General User Survey

Thanks for taking a few moments to answer 10 questions!

Your feedback will allow BPL to improve, in order to better serve you in the future. The survey is anonymous; data is for planning and informational purposes. Some comments may be used in the library's public relations materials.

1. When do you visit the Bentonville Public Library?
(select all that apply)

When do you visit the Bentonville Public Library? (select all that apply) During week day hours (9 am- 5 pm) During week night hours (5 pm – 8 pm) Fridays Saturdays	Daily Weekly Monthly Rarely
Please describe what you enjoy most about BPL

2. Please select your primary reasons for visiting BPL.
(select all that apply)

Please select your primary reasons for visiting BPL. (select all that apply) Check out print materials Check out audiobooks Check out videos Utilize library computers Attend library programs for children/families Attend library programs for adults	Utilize electronic books or databases Utilize library WIFI Utilize library study rooms or public spaces Utilize library meeting rooms Utilize library cafe
Other (please specify)

3. When using Bentonville Library collections, what are your primary interests?
(select all that apply)

When using Bentonville Library collections, what are your primary interests? (select all that apply) Large print Christian fiction Adult fiction Adult non-fiction Best sellers Business Foreign language Genealogy & local history	Academic / scholarly resources Graphic novels Teen materials Videos Audiobooks Magazines Picture books Easy readers	Chapter books Juvenile books Children's videos Children's audiobooks Playaways Downloadable media
Other (please specify)

4. When using library materials, attending library programs and/or using library computers, what are your primary purposes?
(select all that apply)

When using library materials, attending library programs and/or using library computers, what are your primary purposes? (select all that apply) Educational purposes: children's school projects or continuing education

Recreational: popular titles or "fun" programs

Informational ideas: personal growth & learning

Business purposes: information that supports career

Social networking via Internet

Library space as a meeting place for business or social purposes

Not applicable

Other (please specify)

5. Where do you find the most information you need for research?
(select all that apply)

Where do you find the most information you need for research? (select all that apply) Books @ BPL Encyclopedias Assistance from BPL staff BPL databases Periodical (magazine) articles	Internet search engines, such as Google and Yahoo My home or personal resources School library Other public libraries Not applicable
Other (please specify)

6. How do you utilize the library's computers?
(select all that apply)

How do you utilize the library's computers? (select all that apply) Internet: Searching for general information Internet: Job searching Internet: E-mail, Chat or Blogs Internet: Social networking (Myspace, Facebook, Twitter) Internet: Personal finance (banking, online bill pay, taxes) Internet: Downloading videos, music, books	Word processing: Typing documents or resumes Other Office applications: Excel, Publisher, Powerpoint Library databases Researching for educational purposes Not applicable
Other (please specify)

7. When using Bentonville Library, how successful are you in searching for and locating library materials on your own? How successful are you in gaining assistance from library staff?
(select all that apply)

When using Bentonville Library, how successful are you in searching for and locating library materials on your own? How successful are you in gaining assistance from library staff? (select all that apply) I find materials with ease, with little or no assistance

I manage to find materials, but have difficulties

I am not successful in finding materials

BPL staff is accessible, friendly and knowledgeable

BPL staff assistance is adequate

BPL staff is not helpful

Not applicable

Please explain positive or negative experiences

8. How would you rate the following BPL services?
(select all that apply)

	Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Selection of books (children)	How would you rate the following BPL services? (select all that apply) Selection of books (children) Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Selection of books (adult)	Selection of books (adult) Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Selection of audiovisuals (audiobooks, DVDs)	Selection of audiovisuals (audiobooks, DVDs) Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Selection of digital media or databases	Selection of digital media or databases Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Accessibility of public computers	Accessibility of public computers Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Staff knowledge & assistance	Staff knowledge & assistance Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Range of children's programs	Range of children's programs Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Range of teen activities	Range of teen activities Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Range of adult programs	Range of adult programs Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Library web site	Library web site Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Library catalog (searching for materials)	Library catalog (searching for materials) Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Check-out system	Check-out system Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Facility design & amenities	Facility design & amenities Excellent	Adequate / Good	Fair	Needs Improvement	N/A
Meeting rooms	Meeting rooms Excellent	Adequate / Good	Fair	Needs Improvement	N/A

Other (please specify)

9. What suggestions for improvement do you have for Bentonville Public Library?
(select all that apply)

What suggestions for improvement do you have for Bentonville Public Library? (select all that apply) More computers More programs for children More programs for teens More programs for adults More parking Improve book collection	Improve foreign language collection Improve DVD collection Improve music CD collection Improve audiobook collection Improve digital collections More library services available online	Shorter lines/shorter wait for assistance Longer hours/more days of operation Off-site material returns More meeting room space Expand children's department
Please describe any opporunities for improvement at BPL

10. For statistical purposes, please complete the following demographic data.
(select all that apply)

For statistical purposes, please complete the following demographic data. (select all that apply) Male Female White/Caucasian African American	Hispanic Asian Age 0-19 Age 20-30	Age 30-45 Age 45-55 Age 55-65 Age 65+
Other (please specify)

Thanks for taking a few moments to answer 10 questions!

1. When do you visit the Bentonville Public Library?(select all that apply)

2. Please select your primary reasons for visiting BPL.(select all that apply)

3. When using Bentonville Library collections, what are your primary interests?(select all that apply)

4. When using library materials, attending library programs and/or using library computers, what are your primary purposes?(select all that apply)

5. Where do you find the most information you need for research?(select all that apply)

6. How do you utilize the library's computers?(select all that apply)

7. When using Bentonville Library, how successful are you in searching for and locating library materials on your own? How successful are you in gaining assistance from library staff?(select all that apply)

8. How would you rate the following BPL services?(select all that apply)

9. What suggestions for improvement do you have for Bentonville Public Library?(select all that apply)

10. For statistical purposes, please complete the following demographic data.(select all that apply)