Customer Service Survey

My name is Olympia Pratesi and I am kindly asking you to fill in this questionnaire that is a part of my final Dissertation for my MA in International and Cross-Cultural Marketing. Your responses will be treated with highest level of confidentiality, with only aggregated data included in the study. No names or personal information will be included in the report. Thank you very much for your time!

The type of person that we are looking for are British and Italian born who have lived in the UK for at least 4 years.
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