Trades / Operations & Mainenance (PPD-OM01) Survey

Operations & Maintenance offers professional services that include: electrical services, mechanical services, electrical/mechanical & elevator services, structural services, grounds/waste management, power plant and energy management and the vehicle pool.

1. Are you:

Are you: Faculty

Staff

Graduate Student

Undergraduate Student

Alumni

Visitor

Other

2. Select one trade group at a time - complete the survey. You may then return to the start and select another trade area. Continue until all trades you are thinking of have been surveyed.

Select one trade group at a time - complete the survey. You may then return to the start and select another trade area. Continue until all trades you are thinking of have been surveyed. Electrical Shop (all electrical repairs)

Carpenter Shop (ceiling tile repairs, picture hanging, bulletin board hanging)

Lock Shop (door re-keys, door key repairs)

Plumbing Shop (water leaks, toilet issues, taps won’t shut off)

Paint Shop (all painting, glass glazing)

Elevator Shop (all elevator repairs)

Climate Controls Group (too hot, too cold)

Motor Shop (electric motors, conveyors, overhead doors, etc)

Project Crew (renovations, minor project coordination)

Refrigeration Shop (environmentally controlled rooms, AC, refrigerators)

Sheet Metal Shop (any metal repairs)

Steamfitter Shop (leaking pipes, ceiling leaks, radiator leaks, noisy pipes)

Vehicle Mechanics (University vehicle repairs)

Welding Shop (any welding repairs)

Not sure who responded to request

3. Please indicate how long it took for a response to your request for maintenance repairs:

Please indicate how long it took for a response to your request for maintenance repairs: 1 to 3 days

3 to 5 days

5 to 7 days

7 to 9 days

10 or more days

4. Please indicate how long it took for a response to your request for a minor upgrade. (Department funded repairs and actuations under $5,000.)

Please indicate how long it took for a response to your request for a minor upgrade. (Department funded repairs and actuations under $5,000.) Less than 1 week

1 to 2 weeks

3 to 4 weeks

More than one month

Not Applicable

5. Please rate your satisfaction with our services:

	Very Dissatisfied			Very Satisfied	Not Sure
Physical Plant staff were courteous	*Please rate your satisfaction with our services: Physical Plant staff were courteous Very Dissatisfied	Physical Plant staff were courteous	Physical Plant staff were courteous	Physical Plant staff were courteous Very Satisfied	Physical Plant staff were courteous Not Sure
Response time for maintenance repairs	Response time for maintenance repairs Very Dissatisfied	Response time for maintenance repairs	Response time for maintenance repairs	Response time for maintenance repairs Very Satisfied	Response time for maintenance repairs Not Sure
Reasonable notification of service interruptions and shutdowns	Reasonable notification of service interruptions and shutdowns Very Dissatisfied	Reasonable notification of service interruptions and shutdowns	Reasonable notification of service interruptions and shutdowns	Reasonable notification of service interruptions and shutdowns Very Satisfied	Reasonable notification of service interruptions and shutdowns Not Sure
Received notification of delays once work has started	Received notification of delays once work has started Very Dissatisfied	Received notification of delays once work has started	Received notification of delays once work has started	Received notification of delays once work has started Very Satisfied	Received notification of delays once work has started Not Sure
Received scheduling information to minimize interruptions to regular daily activities	Received scheduling information to minimize interruptions to regular daily activities Very Dissatisfied	Received scheduling information to minimize interruptions to regular daily activities	Received scheduling information to minimize interruptions to regular daily activities	Received scheduling information to minimize interruptions to regular daily activities Very Satisfied	Received scheduling information to minimize interruptions to regular daily activities Not Sure
Being notified of completion of the work	Being notified of completion of the work Very Dissatisfied	Being notified of completion of the work	Being notified of completion of the work	Being notified of completion of the work Very Satisfied	Being notified of completion of the work Not Sure
Notified that someone responded to your request even if you were not present when the repairs were performed	Notified that someone responded to your request even if you were not present when the repairs were performed Very Dissatisfied	Notified that someone responded to your request even if you were not present when the repairs were performed	Notified that someone responded to your request even if you were not present when the repairs were performed	Notified that someone responded to your request even if you were not present when the repairs were performed Very Satisfied	Notified that someone responded to your request even if you were not present when the repairs were performed Not Sure
Physical Plant trades personnel are/were easily identifiable	Physical Plant trades personnel are/were easily identifiable Very Dissatisfied	Physical Plant trades personnel are/were easily identifiable	Physical Plant trades personnel are/were easily identifiable	Physical Plant trades personnel are/were easily identifiable Very Satisfied	Physical Plant trades personnel are/were easily identifiable Not Sure
Quality of workmanship	Quality of workmanship Very Dissatisfied	Quality of workmanship	Quality of workmanship	Quality of workmanship Very Satisfied	Quality of workmanship Not Sure
Physical and environmental conditions of your building	Physical and environmental conditions of your building Very Dissatisfied	Physical and environmental conditions of your building	Physical and environmental conditions of your building	Physical and environmental conditions of your building Very Satisfied	Physical and environmental conditions of your building Not Sure
Quality of service you received compared to 12 months ago	Quality of service you received compared to 12 months ago Very Dissatisfied	Quality of service you received compared to 12 months ago	Quality of service you received compared to 12 months ago	Quality of service you received compared to 12 months ago Very Satisfied	Quality of service you received compared to 12 months ago Not Sure
Overall level of service	Overall level of service Very Dissatisfied	Overall level of service	Overall level of service	Overall level of service Very Satisfied	Overall level of service Not Sure

Further comments are welcome

6. How can we improve our services to you?

How can we improve our services to you?

7. What aspects of the trade services have you appreciated in the past year?

What aspects of the trade services have you appreciated in the past year?

8. What do you feel are the maintenance priorities-preventative or otherwise- in your area?

What do you feel are the maintenance priorities-preventative or otherwise- in your area?

9. Are you aware of any other trade group who worked on this project?

Are you aware of any other trade group who worked on this project? Yes

10. Select all trades that apply:

Select all trades that apply: Electrical Shop (all electrical repairs)