SFS Customer Survey

1. SDSU Student Financial Services Customer Comments

We value your opinions and comments that you have to offer our area. Please take the time to fill out this brief survey and provide comments on the service that you have received today.

1. What date did you receive service from SDSU Student Financial Services?

What date did you receive service from SDSU Student Financial Services?

2. Please identify your status

Please identify your status Student

Faculty/Staff

Parent

Other Community Member

3. What was the nature of your contact with us? (Check all that apply)

What was the nature of your contact with us? (Check all that apply) Buy Parking Permit	Pay Registration Fees	General Information Inquiry	Account Information Inquiry
Other (please specify)

4. How did you contact our office?

How did you contact our office? Telephone

In person

5. We would like to ask you some questions about your visit.

Check as Appropriate

	Strongly Agree	Agree	Disagree	Strongly Disagree	No Comment
Staff was courteous and helpful	We would like to ask you some questions about your visit. Check as Appropriate Staff was courteous and helpful Strongly Agree	Agree	Disagree	Strongly Disagree	No Comment
Staff provided excellent service	Staff provided excellent service Strongly Agree	Agree	Disagree	Strongly Disagree	No Comment
I was helped in a timely fashion	I was helped in a timely fashion Strongly Agree	Agree	Disagree	Strongly Disagree	No Comment
I was able to get all my questions answered	I was able to get all my questions answered Strongly Agree	Agree	Disagree	Strongly Disagree	No Comment
My overall experience was positive	My overall experience was positive Strongly Agree	Agree	Disagree	Strongly Disagree	No Comment

6. Did you know that many of the fees paid to Student Financial Services can be paid on line by either credit card or electronic check?

Did you know that many of the fees paid to Student Financial Services can be paid on line by either credit card or electronic check? Yes

7. Have you visited our Web Site to take advantage of on line services available to students and parents?

Have you visited our Web Site to take advantage of on line services available to students and parents? Yes

8. Please provide additional comments about your overall experience with Student Financial Services or your experience with a particular staff member

Please provide additional comments about your overall experience with Student Financial Services or your experience with a particular staff member

9. Contact Information (Optional)

Contact Information (Optional) Name:
Email Address:
Phone Number: