Copy of Customer satisfaction
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1. Default Section
100%
1
. Hello
How did you find Mad River?
Please tell us how you found Mad River Boat Trips.
Internet
Friend
Magazine/Print
Telephone Book
Brochure
Travel Agent
Hotel Staff
Restaurant Staff
We've been before
Coupon
Hello Please tell us how you found Mad River Boat Trips. How did you find Mad River?
2
. Tell us where you're from...
Tell us where you're from...
City/Town:
State:
-- select state --
AL Alabama
AK Alaska
AS American Samoa
AZ Arizona
AR Arkansas
CA California
CO Colorado
CT Connecticut
DE Delaware
DC District of Columbia
FM Federated States of Micronesia
FL Florida
GA Georgia
GU Guam
HI Hawaii
ID Idaho
IL Illinois
IN Indiana
IA Iowa
KS Kansas
KY Kentucky
LA Louisiana
ME Maine
MH Marshall Islands
MD Maryland
MA Massachusetts
MI Michigan
MN Minnesota
MS Mississippi
MO Missouri
MT Montana
NE Nebraska
NV Nevada
NH New Hampshire
NJ New Jersey
NM New Mexico
NY New York
NC North Carolina
ND North Dakota
MP Northern Mariana Islands
OH Ohio
OK Oklahoma
OR Oregon
PW Palau
PA Pennsylvania
PR Puerto Rico
RI Rhode Island
SC South Carolina
SD South Dakota
TN Tennessee
TX Texas
UT Utah
VT Vermont
VI Virgin Islands
VA Virginia
WA Washington
WV West Virginia
WI Wisconsin
WY Wyoming
3
. Which trip(s) did you take with Mad River?
Which trip(s) did you take with Mad River?
16 mile Highwater
Classic 8 mile Whitewater
13 mile Scenic
Scenic/Whitewater Combo
Small Boats Big Action
4
. What type of weather did you experience on the trip?
What type of weather did you experience on the trip?
Hot
Cold
Rainy
Snowy
Other (please specify)
5
. How would you rate your overall experience?
How would you rate your overall experience?
It was good, but I'd like to see some changes.
Not quite as fun as the swings at the park...
Great!
Highlight of our vacation!
I would change...
6
. Please rate the following:
I'd like to see improvements.
Fair
Great!
Exceeds expectations.
N/A
Booking Experience
Please rate the following: Booking Experience I'd like to see improvements.
Fair
Great!
Exceeds expectations.
N/A
Reception
Reception I'd like to see improvements.
Fair
Great!
Exceeds expectations.
N/A
Transportation
Transportation I'd like to see improvements.
Fair
Great!
Exceeds expectations.
N/A
Guide
Guide I'd like to see improvements.
Fair
Great!
Exceeds expectations.
N/A
Overall Trip
Overall Trip I'd like to see improvements.
Fair
Great!
Exceeds expectations.
N/A
Dinner (if applicable)
Dinner (if applicable) I'd like to see improvements.
Fair
Great!
Exceeds expectations.
N/A
Other (please specify)
7
. At Mad River we strive to give you a safe and enjoyable trip on the river. If at any time we failed to meet your expectations, please let us know so we can resolve your issues and improve the experience for another guest.
At Mad River we strive to give you a safe and enjoyable trip on the river. If at any time we failed to meet your expectations, please let us know so we can resolve your issues and improve the experience for another guest.
8
. How likely are you to-
Not at all
Maybe
Very Likely
Take another trip with Mad River Boat Trips
How likely are you to- Take another trip with Mad River Boat Trips Not at all
Maybe
Very Likely
Recommend us to your friends
Recommend us to your friends Not at all
Maybe
Very Likely
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