Customer Satisfaction Survey

1. How Are We Doing?

 
We're committed to monitoring the quality of the services we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)
1. Please rate the following aspects of our export services.
ExcellentGoodAdequatePoorUnacceptableN/A
Understanding your specific requirements
Communicating clearly and effectively
Keeping you informed of progress
Meeting timescales
Working with you and your team
Providing value for money
Responding promptly to problems
Meeting overall project objectives
2. Please rate the following aspects of our import services.
ExcellentGoodAdequatePoorUnacceptableN/A
Understanding your specific requirements
Communicating clearly and effectively
Keeping you informed of progress
Meeting timescales
Working with you and your team
Providing value for money
Responding promptly to problems
Meeting overall project objectives
3. Please rate the following aspects of our customer service.
ExcellentGoodAdequatePoorUnacceptableN/A
Understanding your specific requirements
Communicating clearly and effectively
Keeping you informed of progress
Meeting timescales
Working with you and your team
Providing value for money
Responding promptly to problems
Meeting overall project objectives
4. Please rate the following aspects of our documentation services.
ExcellentGoodAdequatePoorUnacceptableN/A
Understanding your specific requirements
Communicating clearly and effectively
Keeping you informed of progress
Meeting timescales
Working with you and your team
Providing value for money
Responding promptly to problems
Meeting overall project objectives
5. Please rate the following aspects of our intermodal services.
ExcellentGoodAdequatePoorUnacceptableN/A
Understanding your specific requirements
Communicating clearly and effectively
Keeping you informed of progress
Meeting timescales
Working with you and your team
Providing value for money
Responding promptly to problems
Meeting overall project objectives
6. Overall, how do you rate the quality of services we provide?
7. What level of confidence do you have in us to deliver the services that you require?
8. Overall, is our performance ...
9. Based on our performance, how likely is it that you will use us in the future?
10. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.
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11. Please provide more information on how we may contact you if you wish to discuss possible resolutions/feedback of any positive or negative experiences that you may have had.
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