Customer Survey
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1. BaywatchRI Marine Towing and Rescue
Please complete the below survey for a chance to win one years free membership! This survey will help us enhance our service to customers and members!
1
. Help us Serve You Better!!
Help us Serve You Better!!
Name:
Company:
Address:
Address 2:
City/Town:
State:
-- select state --
AL Alabama
AK Alaska
AS American Samoa
AZ Arizona
AR Arkansas
CA California
CO Colorado
CT Connecticut
DE Delaware
DC District of Columbia
FM Federated States of Micronesia
FL Florida
GA Georgia
GU Guam
HI Hawaii
ID Idaho
IL Illinois
IN Indiana
IA Iowa
KS Kansas
KY Kentucky
LA Louisiana
ME Maine
MH Marshall Islands
MD Maryland
MA Massachusetts
MI Michigan
MN Minnesota
MS Mississippi
MO Missouri
MT Montana
NE Nebraska
NV Nevada
NH New Hampshire
NJ New Jersey
NM New Mexico
NY New York
NC North Carolina
ND North Dakota
MP Northern Mariana Islands
OH Ohio
OK Oklahoma
OR Oregon
PW Palau
PA Pennsylvania
PR Puerto Rico
RI Rhode Island
SC South Carolina
SD South Dakota
TN Tennessee
TX Texas
UT Utah
VT Vermont
VI Virgin Islands
VA Virginia
WA Washington
WV West Virginia
WI Wisconsin
WY Wyoming
ZIP/Postal Code:
Country:
Email Address:
Phone Number:
2
. Are you a BaywatchRI Member?
Are you a BaywatchRI Member?
yes
no
3
. If so, what is your member number?
If so, what is your member number?
Member Number:
4
. Date of Contact with BaywatchRI Marine Towing and Rescue.
MM
DD
YYYY
Approximate Date of Service
Date of Contact with BaywatchRI Marine Towing and Rescue. Approximate Date of Service Month
/
Day
/
Year
*
5
. Type of Service Rendered.
Quality of Service
Battery Jump
poor
fair
good
very good
excellent
n/a
Type of Service Rendered. Battery Jump Quality of Service
Dock to Dock Tow
poor
fair
good
very good
excellent
n/a
Dock to Dock Tow Quality of Service
Escort
poor
fair
good
very good
excellent
n/a
Escort Quality of Service
Fuel Drop
poor
fair
good
very good
excellent
n/a
Fuel Drop Quality of Service
Prop Disentanglement
poor
fair
good
very good
excellent
n/a
Prop Disentanglement Quality of Service
Tow
poor
fair
good
very good
excellent
n/a
Tow Quality of Service
Ungrounding
poor
fair
good
very good
excellent
n/a
Ungrounding Quality of Service
Vessel Recovery
poor
fair
good
very good
excellent
n/a
Vessel Recovery Quality of Service
Other (please specify)
6
. What type of boat do you own?
10-20
20-30
30-40
40-50
50-60
n/a
Sailing Vessel (gas)
*
What type of boat do you own? Sailing Vessel (gas) 10-20
Sailing Vessel (gas) 20-30
Sailing Vessel (gas) 30-40
Sailing Vessel (gas) 40-50
Sailing Vessel (gas) 50-60
Sailing Vessel (gas) n/a
Sailing Vessel (diesel)
Sailing Vessel (diesel) 10-20
Sailing Vessel (diesel) 20-30
Sailing Vessel (diesel) 30-40
Sailing Vessel (diesel) 40-50
Sailing Vessel (diesel) 50-60
Sailing Vessel (diesel) n/a
Power Vessel (pleasure)(gas)
Power Vessel (pleasure)(gas) 10-20
Power Vessel (pleasure)(gas) 20-30
Power Vessel (pleasure)(gas) 30-40
Power Vessel (pleasure)(gas) 40-50
Power Vessel (pleasure)(gas) 50-60
Power Vessel (pleasure)(gas) n/a
Power Vessel (pleasure) (diesel)
Power Vessel (pleasure) (diesel) 10-20
Power Vessel (pleasure) (diesel) 20-30
Power Vessel (pleasure) (diesel) 30-40
Power Vessel (pleasure) (diesel) 40-50
Power Vessel (pleasure) (diesel) 50-60
Power Vessel (pleasure) (diesel) n/a
Commercial (fishing)(gas)
Commercial (fishing)(gas) 10-20
Commercial (fishing)(gas) 20-30
Commercial (fishing)(gas) 30-40
Commercial (fishing)(gas) 40-50
Commercial (fishing)(gas) 50-60
Commercial (fishing)(gas) n/a
Commercial (fishing) (diesel)
Commercial (fishing) (diesel) 10-20
Commercial (fishing) (diesel) 20-30
Commercial (fishing) (diesel) 30-40
Commercial (fishing) (diesel) 40-50
Commercial (fishing) (diesel) 50-60
Commercial (fishing) (diesel) n/a
Commercial (other)(gas)
Commercial (other)(gas) 10-20
Commercial (other)(gas) 20-30
Commercial (other)(gas) 30-40
Commercial (other)(gas) 40-50
Commercial (other)(gas) 50-60
Commercial (other)(gas) n/a
Commercial (other) (diesel)
Commercial (other) (diesel) 10-20
Commercial (other) (diesel) 20-30
Commercial (other) (diesel) 30-40
Commercial (other) (diesel) 40-50
Commercial (other) (diesel) 50-60
Commercial (other) (diesel) n/a
Other (please specify)
7
. Rate Our Staff
poor
average
good
very good
excellent
Response time
*
Rate Our Staff Response time poor
Response time average
Response time good
Response time very good
Response time excellent
Captain that assisted you
Captain that assisted you poor
Captain that assisted you average
Captain that assisted you good
Captain that assisted you very good
Captain that assisted you excellent
Dispatch that assisted you
Dispatch that assisted you poor
Dispatch that assisted you average
Dispatch that assisted you good
Dispatch that assisted you very good
Dispatch that assisted you excellent
Other (please specify)
8
. Rate the professionalism of our captains.
poor
average
good
very good
excellent
Courteous
*
Rate the professionalism of our captains. Courteous poor
Courteous average
Courteous good
Courteous very good
Courteous excellent
Helpfulness
Helpfulness poor
Helpfulness average
Helpfulness good
Helpfulness very good
Helpfulness excellent
Knowledgeable
Knowledgeable poor
Knowledgeable average
Knowledgeable good
Knowledgeable very good
Knowledgeable excellent
Professional
Professional poor
Professional average
Professional good
Professional very good
Professional excellent
Well Mannered
Well Mannered poor
Well Mannered average
Well Mannered good
Well Mannered very good
Well Mannered excellent
Comments
9
. How was our Dispatch?
poor
average
good
very good
excellent
N/A
Calm
*
How was our Dispatch? Calm poor
Calm average
Calm good
Calm very good
Calm excellent
Calm N/A
Clear Voice
Clear Voice poor
Clear Voice average
Clear Voice good
Clear Voice very good
Clear Voice excellent
Clear Voice N/A
Courteous
Courteous poor
Courteous average
Courteous good
Courteous very good
Courteous excellent
Courteous N/A
Pleasant
Pleasant poor
Pleasant average
Pleasant good
Pleasant very good
Pleasant excellent
Pleasant N/A
Knowledgeable
Knowledgeable poor
Knowledgeable average
Knowledgeable good
Knowledgeable very good
Knowledgeable excellent
Knowledgeable N/A
Other (please specify)
10
. What other Services would you like us to offer?
What other Services would you like us to offer?
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