Purchasing Customer Satisfaction Survey
 

How Are We Doing?

 
The Purchasing Department is committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Please rate the following aspects of our work.

 Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
Professionalism - Rate the courteousness and professionalism of our Purchasing staff.
Communication - Rate how clearly we communicated with you during the bid process.
Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail).
Responsiveness - Rate the timeliness of our response to your requests and needs.
Process - Rate the purchasing process as open and fair.
Documents - Were the project expectations clear and consistent?

2. Will you participate in future County bid opportunities?

3. In the last year, how many times have you visited the Purchasing webpages to view bid documents? Your best estimate is fine.

4. When visiting the Purchasing Department webpages did you find what you were looking for?

5. How would you rate the Purchasing Department webpages for the following:

 Very unsatisfiedUnsatisfiedNeutralSatisfiedVery Satisfied
Ease of navigation
Quality of information
Quantity of information

6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.