D4 R/W Records Customer Satisfaction Survey

D4-R/W Records Satisfaction Survey

 
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Caltrans District 4 Right of Way Records provides an important service to Department employees, representatives of local government agencies, and private citizens. Surveying and mapping documents available in the Records Section (Room 1303) contain information vital to persons who work or reside near the State highway system situated within the nine San Francisco Bay Area counties which comprise District 4. In an effort to improve our products and service, we'd appreciate your feedback.

Note: An asterisk (*) next to a question indicates that you must answer that question before proceeding to the next page
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Date your District 4 (D4) Right of Way (R/W) Records Request was first submitted:
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Date your Records Request was completed:
MM DD YYYY
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How did you contact the D4 R/W Records Branch?
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How long did it take for someone from D4 R/W Records to contact you?
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Please identify the document type or describe the information you requested:

PLEASE PROVIDE INFORMATION REGARDING THE LOCATION OF THE DISTRICT 4 DOCUMENTS YOU REQUESTED:
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County:
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Route:
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Highway Post Mile:
STREET Intersecting HWY
(If Post Mile location is unknown):
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How many times did you have to contact D4 R/W Records before you received the requested information?
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How was the document or information you requested provided to you?
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Please rate your experience by answering the questions listed below:
Strongly agreeSomewhat agreeNeutralSomewhat disagreeStrongly disagreeN/A
The D4 R/W Records Technician was courteous.
The D4 R/W Records Technician seemed knowledgeable.
My Records Request was responded to in an appropriate time frame.
The Records Request was responded to in a timely manner.
The documents or information were provided in a usable format.
I am satisfied with the way D4 R/W Records addressed this request.
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Please identify your organization type:
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