Client Care
1
. Company Information:
Company Information:
Name:
Title:
Phone Number:
Property:
Management Company:
2
. Which product from IPM-Software are you currently using?
Which product from IPM-Software are you currently using?
HUD Control
IPMS
CornerStone
3
. What modules are you currently using? Please check all that apply.
What modules are you currently using? Please check all that apply.
HUD
Rent
Ledger
Payables
Maintenance
LIHTC
4
. How did you first report your specific issue to IPM-Software?
How did you first report your specific issue to IPM-Software?
Live Chat
Email
Phone call (Live answer)
Phone call (left message)
Fax
5
. How long did it take to get a response to your call? Excluding weekends.
How long did it take to get a response to your call? Excluding weekends.
Less than 1 hour
1 to 4 hours
4 to 8 hours
24 hours
48 hours
More than 48 hours
6
. How long did it take you to get a resolution to your issue? Excluding weekends.
How long did it take you to get a resolution to your issue? Excluding weekends.
Less than 1 hour
1 to 4 hours
4 to 8 hours
24 hours
48 hours
More than 48 hours
7
. Have you had compliance training?
Have you had compliance training?
Yes
No
If so, by whom?
8
. Have you been trained in the software by an approved IPM-Software trainer?
Have you been trained in the software by an approved IPM-Software trainer?
Yes
No
If so, by whom?
9
. Please rate the following areas:
Poor
Fair
Average
Good
Excellent
Reports
Please rate the following areas: Reports Poor
Fair
Average
Good
Excellent
HELP Files
HELP Files Poor
Fair
Average
Good
Excellent
Ease of use
Ease of use Poor
Fair
Average
Good
Excellent
Faxbacks
Faxbacks Poor
Fair
Average
Good
Excellent
Training Manual
Training Manual Poor
Fair
Average
Good
Excellent
Update guides/summary
Update guides/summary Poor
Fair
Average
Good
Excellent
10
. Which IPM-Software employee assisted you with your issue?
Which IPM-Software employee assisted you with your issue?
Craig
David L
Heather
Ielene
Jairus
Karen K
Karen S
Melissa
Nancy
Pam
Tara
TuRay
11
. Additional Comments.
Additional Comments.
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