Client Care

1. Company Information:
2. Which product from IPM-Software are you currently using?
3. What modules are you currently using? Please check all that apply.
4. How did you first report your specific issue to IPM-Software?
5. How long did it take to get a response to your call? Excluding weekends.
6. How long did it take you to get a resolution to your issue? Excluding weekends.
7. Have you had compliance training?
8. Have you been trained in the software by an approved IPM-Software trainer?
9. Please rate the following areas:
PoorFairAverageGoodExcellent
Reports
HELP Files
Ease of use
Faxbacks
Training Manual
Update guides/summary
10. Which IPM-Software employee assisted you with your issue?
11. Additional Comments.
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