Customer Satisfaction Survey

We're committed to monitoring the quality of your experience in our web store as part of an ongoing improvement process and we would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Please rate the performance of the following aspects of our website.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Individual title information	Please rate the performance of the following aspects of our website. Individual title information Excellent	Good	Adequate	Poor	Unacceptable	N/A
Effectively matching title recommendations	Effectively matching title recommendations Excellent	Good	Adequate	Poor	Unacceptable	N/A
Carrying the titles you want and are looking for	Carrying the titles you want and are looking for Excellent	Good	Adequate	Poor	Unacceptable	N/A
Carrying a wide range of Christian material	Carrying a wide range of Christian material Excellent	Good	Adequate	Poor	Unacceptable	N/A
Providing value for money	Providing value for money Excellent	Good	Adequate	Poor	Unacceptable	N/A

2. Overall, how do you rate the quality of audiobooks we provide?

Overall, how do you rate the quality of audiobooks we provide? Excellent

Good

Adequate

Poor

Unacceptable

3. How often do you visit our website?

How often do you visit our website? Daily

Weekly

Every other week

Monthly

Hardly ever

4. When you do visit, what are the contributing factors? (choose as many as apply)

When you do visit, what are the contributing factors? (choose as many as apply) Free monthly download

All free downloads offered

Podcast directory

Special offers

Pricing

Selection

Other (please specify)

5. Based on your experience, how likely is it that you will return to our website in the future?

Based on your experience, how likely is it that you will return to our website in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

6. Based on your experience, how likely is it that you will recommend our website to family and friends?

Based on your experience, how likely is it that you will recommend our website to family and friends? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

7. Are you aware of the following christianaudio resources?

	Yes, and have used	Yes, but haven't used	No
Chat with a customer service agent	Are you aware of the following christianaudio resources? Chat with a customer service agent Yes, and have used	Yes, but haven't used	No
Monthly subscription service	Monthly subscription service Yes, and have used	Yes, but haven't used	No
Help Center and FAQs	Help Center and FAQs Yes, and have used	Yes, but haven't used	No
Monthly Newsletter	Monthly Newsletter Yes, and have used	Yes, but haven't used	No
Free downloads from ministries	Free downloads from ministries Yes, and have used	Yes, but haven't used	No
Facebook Page	Facebook Page Yes, and have used	Yes, but haven't used	No
Twitter	Twitter Yes, and have used	Yes, but haven't used	No
Podcast directory	Podcast directory Yes, and have used	Yes, but haven't used	No

8. Please rate the following aspects of customer service at christianaudio.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Response time when emailing	Please rate the following aspects of customer service at christianaudio. Response time when emailing Excellent	Good	Adequate	Poor	Unacceptable	N/A
Availability of a chat agent	Availability of a chat agent Excellent	Good	Adequate	Poor	Unacceptable	N/A
Helpfulness of agent's response	Helpfulness of agent's response Excellent	Good	Adequate	Poor	Unacceptable	N/A

9. If you can recall, how did you first hear about christianaudio?

If you can recall, how did you first hear about christianaudio? A friend

A forwarded newsletter

An internet ad or banner

Someone's blog post

A print ad

Facebook posting

Twitter posting

I don't remember