Sequoia Real Estate Resident Satisfaction Survey

1. Which Sequoia community do you live at?

	Select Community
Answer	Which Sequoia community do you live at? Answer Select Community

2. How would you rate the overall appearance of your community?

	Poor	Fair	Average	Good	Excellent
Answers	How would you rate the overall appearance of your community? Answers Poor	Fair	Average	Good	Excellent

Comment

3. How would you rate the appearance of other communities near your apartment home?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the appearance of other communities near your apartment home? Answer Poor	Fair	Average	Good	Excellent

Comment

4. How would you rate the overall appearance of your apartment?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the overall appearance of your apartment? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

5. How would you rate the overall quality of your community ammenities?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the overall quality of your community ammenities? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

6. How would you rate the overall landscaping of your community?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the overall landscaping of your community? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

7. How well is your community's exterior maintained?

	Poor	Fair	Average	Good	Excellent
Answer	How well is your community's exterior maintained? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

8. How well are the breezeways at your community maintained?

	Poor	Fair	Average	Good	Excellent
Answer	How well are the breezeways at your community maintained? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

9. How well are dog parks and/or pet stations at your community maintained?

	Poor	Fair	Average	Good	Excellent
Answer	How well are dog parks and/or pet stations at your community maintained? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

10. How would you rate the overall cleanliness of your community?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the overall cleanliness of your community? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

11. How would you rate the maintenance personnel response time?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the maintenance personnel response time? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

12. How would you rate the quality of your maintenance repairs?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the quality of your maintenance repairs? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

13. How would you rate the friendliness of the office staff?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the friendliness of the office staff? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

14. How would you rate the friendliness of the maintenance staff?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the friendliness of the maintenance staff? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

15. How would you rate the professionalism of the office staff?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the professionalism of the office staff? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

16. How would you rate the professionalism of the maintenance staff?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the professionalism of the maintenance staff? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

17. How would you rate the responsiveness of the office staff?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the responsiveness of the office staff? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

18. How would you rate the responsiveness of the maintenance staff?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the responsiveness of the maintenance staff? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

19. How would you rate the ease of contacting someone in the office?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the ease of contacting someone in the office? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

20. How would you rate the overall quality of the management company?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the overall quality of the management company? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

21. How would you rate the quality of your apartment features?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the quality of your apartment features? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

22. How would you rate the value of your apartment?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the value of your apartment? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

23. How would you rate the trash removal of your community?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the trash removal of your community? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

24. How would you rate the peace and quiet of your community?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate the peace and quiet of your community? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

25. How would you rate resident socials and activities?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate resident socials and activities? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

26. How often do you visit the office during concierge hours?

	Never	Occasionally	Always
Answer	How often do you visit the office during concierge hours? Answer Never	Occasionally	Always

Other (please specify)

27. How would you rate concierge services?

	Poor	Fair	Average	Good	Excellent
Answer	How would you rate concierge services? Answer Poor	Fair	Average	Good	Excellent

Other (please specify)

28. Are you happy with your decision to live at a Sequoia community?

	No	For the most part	Yes
Answer	Are you happy with your decision to live at a Sequoia community? Answer No	For the most part	Yes

Other (please specify)

29. Are you planning on renewing your lease?

	No	Maybe	Yes
Answer	Are you planning on renewing your lease? Answer No	Maybe	Yes

Factors affecting decision

30. Other comments or concerns:

Other comments or concerns:

31. What is your address?

What is your address?

32. Or if you prefer, your email address?

Or if you prefer, your email address?

1. Default Section

1. Which Sequoia community do you live at?

2. How would you rate the overall appearance of your community?

3. How would you rate the appearance of other communities near your apartment home?

4. How would you rate the overall appearance of your apartment?

5. How would you rate the overall quality of your community ammenities?

6. How would you rate the overall landscaping of your community?

7. How well is your community's exterior maintained?

8. How well are the breezeways at your community maintained?

9. How well are dog parks and/or pet stations at your community maintained?

10. How would you rate the overall cleanliness of your community?

11. How would you rate the maintenance personnel response time?

12. How would you rate the quality of your maintenance repairs?

13. How would you rate the friendliness of the office staff?

14. How would you rate the friendliness of the maintenance staff?

15. How would you rate the professionalism of the office staff?

16. How would you rate the professionalism of the maintenance staff?

17. How would you rate the responsiveness of the office staff?

18. How would you rate the responsiveness of the maintenance staff?

19. How would you rate the ease of contacting someone in the office?

20. How would you rate the overall quality of the management company?

21. How would you rate the quality of your apartment features?

22. How would you rate the value of your apartment?

23. How would you rate the trash removal of your community?

24. How would you rate the peace and quiet of your community?

25. How would you rate resident socials and activities?

26. How often do you visit the office during concierge hours?

27. How would you rate concierge services?

28. Are you happy with your decision to live at a Sequoia community?

29. Are you planning on renewing your lease?

30. Other comments or concerns:

31. What is your address?

32. Or if you prefer, your email address?