Hospital Guest Services Internal Customer Survey

1. Are the Guest Service Representatives working in your area/department readily available and willing to assist patients and guests?
2. Are the Guest Service Representatives within your area/department courteous and sensitive while performing the responsibilities of his/her duties?
3. Do the Guest Service Representatives within your area/department explain waiting room guidelines and visitation procedures with patients/guests?
4. Do the Guest Service Representatives interact well with staff in your area/department?
5. Is the waiting room for your area/department cleaned daily and to your satisfaction?
6. If concerns are brought to the attention of Guest Service Representatives, do they immediately follow-up? Please explain.
7. Have you had any complaints about the Guest Service Representatives in your area/department? If so, please explain.
8. Please list any suggestions for improving Hospital Guest Services.
9. Please provide some contact information so we can address any specific issues/concerns.
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