Customer Service Survey

Exit this survey >>

1. How would you best describe the information provided on our Customer Service Page?

How would you best describe the information provided on our Customer Service Page? Excellent

Good

Poor

Why did you rate us the way you did?

2. How would you best describe your experience with contacting our Customer Service Department?

How would you best describe your experience with contacting our Customer Service Department? Excellent

Good

Poor

Why did you rate us the way you did?

3. When contacting our Customer Support via the contact form, how quickly did you receive a response?

When contacting our Customer Support via the contact form, how quickly did you receive a response? If you did not receive a reply via email have you tried contacting us via Live Chat?

Within 1-2 hours

Within 4 hours

Within 8 hours

Within 24 hours

If you did not receive a response please contact the Customer Service Manager at CustServMgr@gmail.com( You will receive a response within a regular 8 hour weekday)

Why did you answer the way you did?

4. When signing up for a membership did you receive your confirmation email with your password information?

When signing up for a membership did you receive your confirmation email with your password information? Yes

I had to contact the Customer Service Department

I had to contact the billing processor

Why did you answer the way you did?

5. How would you best describe your experience with the billing processor?(Please list the name of the processor you used when signing up for our sites under the comments section)

How would you best describe your experience with the billing processor?(Please list the name of the processor you used when signing up for our sites under the comments section) Excellent

Good

Poor

Comments

6. Were your questions resolved by the FAQ's on the Customer Support Page?

Were your questions resolved by the FAQ's on the Customer Support Page? Yes

I contacted customer support and they answered my question.

I contacted the billing processor and they answered my question.

I figured it out on my own.

Why did you answer the way you did?

7. What information would you find helpful that is not included in our Customer Support Page?

What information would you find helpful that is not included in our Customer Support Page?

8. If we included screenshots on our Customer Support Page, would you find that helpful?

If we included screenshots on our Customer Support Page, would you find that helpful? Yes

Comments

9. Tell us what your customer service experience was like with our adult site competitors?

Tell us what your customer service experience was like with our adult site competitors?

10. Please feel free to leave any feedback regarding improving our Customer Service.

Please feel free to leave any feedback regarding improving our Customer Service.

1. Customer Service Survey

1. How would you best describe the information provided on our Customer Service Page?

2. How would you best describe your experience with contacting our Customer Service Department?

3. When contacting our Customer Support via the contact form, how quickly did you receive a response?

4. When signing up for a membership did you receive your confirmation email with your password information?

5. How would you best describe your experience with the billing processor?(Please list the name of the processor you used when signing up for our sites under the comments section)

6. Were your questions resolved by the FAQ's on the Customer Support Page?

7. What information would you find helpful that is not included in our Customer Support Page?

8. If we included screenshots on our Customer Support Page, would you find that helpful?

9. Tell us what your customer service experience was like with our adult site competitors?

10. Please feel free to leave any feedback regarding improving our Customer Service.