Payroll Customer Service Quick Survey
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1. Default Section
1
. For your recent interaction with the department, how did you contact Payroll? (click all that apply)
For your recent interaction with the department, how did you contact Payroll? (click all that apply)
E-mail
Telephone
In person
2
. How quickly did someone respond to you?
How quickly did someone respond to you?
Within 24 hours
Within 48 hours
Within 1 week
More than 1 week
No one responded
3
. Was the Payroll employee who assisted you courteous and helpful?
Was the Payroll employee who assisted you courteous and helpful?
Yes
No
4
. If not satisfied in question #3, describe why not and what your expectations were and/or what possible solution you recommend?
If not satisfied in question #3, describe why not and what your expectations were and/or what possible solution you recommend?
5
. Based on this interaction with Payroll, how satisfied are you with the experience?
Very Satisfied
Generally Satisfied
Neutral
Less than Fully Satisfied
Not Satisfied at All
Satisfaction with Recent Experience
Based on this interaction with Payroll, how satisfied are you with the experience? Satisfaction with Recent Experience Very Satisfied
Generally Satisfied
Neutral
Less than Fully Satisfied
Not Satisfied at All
6
. What is your OVERALL satisfaction within the Payroll department in general (considering all of your interactions in the last 6 months)?
Very Satisfied
Generally Satisfied
Neutral
Less than Fully Satisfied
Not Satisfied at All
OVERALL Satisfaction with Department (last 6 months)
What is your OVERALL satisfaction within the Payroll department in general (considering all of your interactions in the last 6 months)? OVERALL Satisfaction with Department (last 6 months) Very Satisfied
Generally Satisfied
Neutral
Less than Fully Satisfied
Not Satisfied at All
7
. Would you like the Payroll manager to contact you regarding this issue? If yes, please provide your name and phone number below:
Would you like the Payroll manager to contact you regarding this issue? If yes, please provide your name and phone number below:
Name:
Email Address:
Phone Number:
8
. Additional comments. We sincerely appreciate your feedback.
Additional comments. We sincerely appreciate your feedback.
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