Customer Satisfaction Survey 2009

1. Overview

All Canmore residents aged 18 and over are invited to complete our customer satisfaction survey.

Thank you for taking the time to complete the Town of Canmore Customer Satisfaction Survey. We appreciate your feedback, and will be presenting a report of the results to Town Council in December. If there are questions that are not relevant to you please proceed to the next question.

The information being collected herein is collected under the authority of the Freedom of Information and Protection of Privacy (FOIP) Act, R.S.A. 2000 Chapter F-25; Section 33(c). If you have any questions regarding the collection and use of this information please contact the Town of Canmore Records Officer.

Enter to win a helicopter ride for two by filling out the following form: (see below)

1. 1. Where do you live in Canmore?
(see attached map)

1. Where do you live in Canmore? (see attached map) Mineside

Downtown

Bow Valley Trail

Grotto

Cougar Creek

Silvertip

Palliser

Three Sisters

Peaks of Grassi

Larch

1A. Map Area

2. Please identify your age category:

Please identify your age category: 18-25

26-39

40-60

61 or older

3. Please identify whether you are a:

Please identify whether you are a: Female

Male

4. Please identify whether you are a:

Please identify whether you are a: Full time resident

Part-time resident

5. Please rate how important Park Department programs and services are to you:

	Not Important	Somewhat Important	Important	N/A
Trails	Please rate how important Park Department programs and services are to you: Trails Not Important	Somewhat Important	Important	N/A
Trail Signage	Trail Signage Not Important	Somewhat Important	Important	N/A
Parks (playgrounds and sports fields)	Parks (playgrounds and sports fields) Not Important	Somewhat Important	Important	N/A
Greens spaces (boulevards)	Greens spaces (boulevards) Not Important	Somewhat Important	Important	N/A
Horticulture Program (Downtown Flower Barrels, Entrance Way Features)	Horticulture Program (Downtown Flower Barrels, Entrance Way Features) Not Important	Somewhat Important	Important	N/A
Outdoor Ice Surfaces	Outdoor Ice Surfaces Not Important	Somewhat Important	Important	N/A

6. Please rate the quality of the following Park Department programs and services:

	Needs Improvement	Satisfactory	Excellent	N/A
Trails	Please rate the quality of the following Park Department programs and services: Trails Needs Improvement	Satisfactory	Excellent	N/A
Trail Signage	Trail Signage Needs Improvement	Satisfactory	Excellent	N/A
Parks (playgrounds and sports fields)	Parks (playgrounds and sports fields) Needs Improvement	Satisfactory	Excellent	N/A
Greens spaces (boulevards)	Greens spaces (boulevards) Needs Improvement	Satisfactory	Excellent	N/A
Horticulture Program (Downtown Flower Barrels, Entrance Way Features)	Horticulture Program (Downtown Flower Barrels, Entrance Way Features) Needs Improvement	Satisfactory	Excellent	N/A
Outdoor Ice Surfaces	Outdoor Ice Surfaces Needs Improvement	Satisfactory	Excellent	N/A

7. Please rate how important the following Solid Waste programs and services are to you:

	Not Important	Somewhat Important	Important	N/A
Garbage Disposal Service	Please rate how important the following Solid Waste programs and services are to you: Garbage Disposal Service Not Important	Somewhat Important	Important	N/A
Recycling Programs	Recycling Programs Not Important	Somewhat Important	Important	N/A
Special Waste Programs (such as Large Item Clean-Up, Toxic Round-up, Community Clean Up)	Special Waste Programs (such as Large Item Clean-Up, Toxic Round-up, Community Clean Up) Not Important	Somewhat Important	Important	N/A

8. Please rate the quality of the following Solid Waste Services programs and services:

	Needs Improvement	Satisfactory	Excellent	N/A
Garbage Disposal Service	Please rate the quality of the following Solid Waste Services programs and services: Garbage Disposal Service Needs Improvement	Satisfactory	Excellent	N/A
Recycling Programs	Recycling Programs Needs Improvement	Satisfactory	Excellent	N/A
Special Waste Programs (such as Large Item Clean-Up, Toxic Round-up, Community Clean Up)	Special Waste Programs (such as Large Item Clean-Up, Toxic Round-up, Community Clean Up) Needs Improvement	Satisfactory	Excellent	N/A

9. Please rate how important the following Streets and Roads programs and services are to you

	Not Important	Somewhat Important	Important	N/A
Road maintenance	Please rate how important the following Streets and Roads programs and services are to you Road maintenance Not Important	Somewhat Important	Important	N/A
Snow and Ice Management on roadways	Snow and Ice Management on roadways Not Important	Somewhat Important	Important	N/A
Snow and Ice Management on Town owned sidewalks and paved trails	Snow and Ice Management on Town owned sidewalks and paved trails Not Important	Somewhat Important	Important	N/A
Street signage and traffic lighting	Street signage and traffic lighting Not Important	Somewhat Important	Important	N/A

10. Please rate the quality of the following Streets and Roads programs and services

	Needs Improvement	Satisfactory	Excellent	N/A
Road maintenance	Please rate the quality of the following Streets and Roads programs and services Road maintenance Needs Improvement	Satisfactory	Excellent	N/A
Snow and Ice Management on roadways	Snow and Ice Management on roadways Needs Improvement	Satisfactory	Excellent	N/A
Snow and Ice Management on Town owned sidewalks and paved trails	Snow and Ice Management on Town owned sidewalks and paved trails Needs Improvement	Satisfactory	Excellent	N/A
Street signage and traffic lighting	Street signage and traffic lighting Needs Improvement	Satisfactory	Excellent	N/A

11. Please rate how important the following Utilities programs and services are to you:

	Not Important	Somewhat Important	Important	N/A
Water Service	Please rate how important the following Utilities programs and services are to you: Water Service Not Important	Somewhat Important	Important	N/A
Sewer Service	Sewer Service Not Important	Somewhat Important	Important	N/A

12. Please rate the quality of the following Utilities Services programs and services:

	Needs Improvement	Satisfactory	Excellent	N/A
Water Service	Please rate the quality of the following Utilities Services programs and services: Water Service Needs Improvement	Satisfactory	Excellent	N/A
Sewer Service	Sewer Service Needs Improvement	Satisfactory	Excellent	N/A

13. Please rate how important the following Communication programs and services are to you:

	Not Important	Somewhat Important	Important	N/A
Engaging citizens in planning and governance	Please rate how important the following Communication programs and services are to you: Engaging citizens in planning and governance Not Important	Somewhat Important	Important	N/A
Providing adequate public information	Providing adequate public information Not Important	Somewhat Important	Important	N/A
The weekly Town page in the Rocky Mountain Outlook	The weekly Town page in the Rocky Mountain Outlook Not Important	Somewhat Important	Important	N/A

14. Please rate the quality of the following Communication programs and services:

	Needs Improvement	Satisfactory	Excellent	N/A
Engaging citizens in planning and governance	Please rate the quality of the following Communication programs and services: Engaging citizens in planning and governance Needs Improvement	Satisfactory	Excellent	N/A
Providing adequate public information	Providing adequate public information Needs Improvement	Satisfactory	Excellent	N/A
The weekly Town page in the Rocky Mountain Outlook	The weekly Town page in the Rocky Mountain Outlook Needs Improvement	Satisfactory	Excellent	N/A

15. Please rate how important the following Environmental Care programs and services are to you:

	Not Important	Somewhat Important	Important	N/A
Encouraging environmental stewardship in the community	Please rate how important the following Environmental Care programs and services are to you: Encouraging environmental stewardship in the community Not Important	Somewhat Important	Important	N/A
Performance on environmental manners	Performance on environmental manners Not Important	Somewhat Important	Important	N/A

16. Please rate the quality of the following Environmental Care programs and services:

	Needs Improvement	Satisfactory	Excellent	N/A
Encouraging environmental stewardship in the community	Please rate the quality of the following Environmental Care programs and services: Encouraging environmental stewardship in the community Needs Improvement	Satisfactory	Excellent	N/A
Performance on environmental manners	Performance on environmental manners Needs Improvement	Satisfactory	Excellent	N/A

17. Please rate how important the following Facilities programs and services are to you:

	Not Important	Somewhat Important	Important	N/A
Cleanliness and maintenance of the Civic Centre	Please rate how important the following Facilities programs and services are to you: Cleanliness and maintenance of the Civic Centre Not Important	Somewhat Important	Important	N/A
Cleanliness and maintenance of the Recreation Centre	Cleanliness and maintenance of the Recreation Centre Not Important	Somewhat Important	Important	N/A
Cleanliness and maintenance of washroom facilities	Cleanliness and maintenance of washroom facilities Not Important	Somewhat Important	Important	N/A

18. Please rate the quality of the following Facilities programs and services:

	Needs Improvement	Satisfactory	Excellent	N/A
Cleanliness and maintenance of the Civic Centre	Please rate the quality of the following Facilities programs and services: Cleanliness and maintenance of the Civic Centre Needs Improvement	Satisfactory	Excellent	N/A
Cleanliness and maintenance of the Recreation Centre	Cleanliness and maintenance of the Recreation Centre Needs Improvement	Satisfactory	Excellent	N/A
Cleanliness and maintenance of washroom facilities	Cleanliness and maintenance of washroom facilities Needs Improvement	Satisfactory	Excellent	N/A

19. Please rate how important the following Recreation programs and services are to you:

	Not Important	Somewhat Important	Important	N/A
Kids Camps	Please rate how important the following Recreation programs and services are to you: Kids Camps Not Important	Somewhat Important	Important	N/A
Drop in programs	Drop in programs Not Important	Somewhat Important	Important	N/A
Adult continuing education	Adult continuing education Not Important	Somewhat Important	Important	N/A
Public Skate	Public Skate Not Important	Somewhat Important	Important	N/A
Arena	Arena Not Important	Somewhat Important	Important	N/A

20. Please rate the quality of the following Recreation programs and services:

	Needs Improvement	Satisfactory	Excellent	N/A
Kids Camps	Please rate the quality of the following Recreation programs and services: Kids Camps Needs Improvement	Satisfactory	Excellent	N/A
Drop in programs	Drop in programs Needs Improvement	Satisfactory	Excellent	N/A
Adult continuing education	Adult continuing education Needs Improvement	Satisfactory	Excellent	N/A
Public Skate	Public Skate Needs Improvement	Satisfactory	Excellent	N/A
Arena	Arena Needs Improvement	Satisfactory	Excellent	N/A

21. Please rate how important the following Aquatic programs and services are to you:

	Not Important	Somewhat Important	Important	N/A
Masters swim	Please rate how important the following Aquatic programs and services are to you: Masters swim Not Important	Somewhat Important	Important	N/A
Aquacize	Aquacize Not Important	Somewhat Important	Important	N/A
Swim lessons	Swim lessons Not Important	Somewhat Important	Important	N/A
Public swim	Public swim Not Important	Somewhat Important	Important	N/A
Family swim	Family swim Not Important	Somewhat Important	Important	N/A
Lane swim	Lane swim Not Important	Somewhat Important	Important	N/A
Pool	Pool Not Important	Somewhat Important	Important	N/A

22. Please rate the quality of the following Aquatic programs and services

	Needs Improvement	Satisfactory	Excellent	N/A
Masters swim	Please rate the quality of the following Aquatic programs and services Masters swim Needs Improvement	Satisfactory	Excellent	N/A
Aquacize	Aquacize Needs Improvement	Satisfactory	Excellent	N/A
Swim lessons	Swim lessons Needs Improvement	Satisfactory	Excellent	N/A
Public swim	Public swim Needs Improvement	Satisfactory	Excellent	N/A
Family swim	Family swim Needs Improvement	Satisfactory	Excellent	N/A
Lane swim	Lane swim Needs Improvement	Satisfactory	Excellent	N/A
Pool	Pool Needs Improvement	Satisfactory	Excellent	N/A

23. Please rate how important the following Bylaw Services programs and services are to you:

	Not Important	Somewhat Important	Important	N/A
Dogs off leash patrols	Please rate how important the following Bylaw Services programs and services are to you: Dogs off leash patrols Not Important	Somewhat Important	Important	N/A
Unsightly property complaints	Unsightly property complaints Not Important	Somewhat Important	Important	N/A
Taxi licensing and enforcement	Taxi licensing and enforcement Not Important	Somewhat Important	Important	N/A
Waste infractions	Waste infractions Not Important	Somewhat Important	Important	N/A
Snow on sidewalk bylaw infractions	Snow on sidewalk bylaw infractions Not Important	Somewhat Important	Important	N/A
Bylaw officer patrols on trails and in parks	Bylaw officer patrols on trails and in parks Not Important	Somewhat Important	Important	N/A
Downtown 2 hour parking patrols	Downtown 2 hour parking patrols Not Important	Somewhat Important	Important	N/A

24. Please rate the quality of the following Bylaw Services programs and services:

	Needs Improvement	Satisfactory	Excellent	N/A
Dogs off leash patrols	Please rate the quality of the following Bylaw Services programs and services: Dogs off leash patrols Needs Improvement	Satisfactory	Excellent	N/A
Unsightly property complaints	Unsightly property complaints Needs Improvement	Satisfactory	Excellent	N/A
Taxi licensing and enforcement	Taxi licensing and enforcement Needs Improvement	Satisfactory	Excellent	N/A
Waste infractions	Waste infractions Needs Improvement	Satisfactory	Excellent	N/A
Snow on sidewalk bylaw infractions	Snow on sidewalk bylaw infractions Needs Improvement	Satisfactory	Excellent	N/A
Bylaw officer patrols on trails and in parks	Bylaw officer patrols on trails and in parks Needs Improvement	Satisfactory	Excellent	N/A
Downtown 2 hour parking patrols	Downtown 2 hour parking patrols Needs Improvement	Satisfactory	Excellent	N/A

25. Please rate how important the following Community Enrichment programs and services are to you:

	Not Important	Somewhat Important	Important	N/A
Community Public Art	Please rate how important the following Community Enrichment programs and services are to you: Community Public Art Not Important	Somewhat Important	Important	N/A
Community events (New Years Party on the Pond, Canada Day Parade, Festival of the Eagles etc.)	Community events (New Years Party on the Pond, Canada Day Parade, Festival of the Eagles etc.) Not Important	Somewhat Important	Important	N/A
Bow Valley Parent Link Programs and Services	Bow Valley Parent Link Programs and Services Not Important	Somewhat Important	Important	N/A
Family and Community Support Services	Family and Community Support Services Not Important	Somewhat Important	Important	N/A

26. Please rate the quality of the following Community Enrichment programs and services:

	Needs Improvement	Satisfactory	Excellent	N/A
Community Public Art	Please rate the quality of the following Community Enrichment programs and services: Community Public Art Needs Improvement	Satisfactory	Excellent	N/A
Community events (New Years Party on the Pond, Canada Day Parade, Festival of the Eagles etc.)	Community events (New Years Party on the Pond, Canada Day Parade, Festival of the Eagles etc.) Needs Improvement	Satisfactory	Excellent	N/A
Bow Valley Parent Link Programs and Services	Bow Valley Parent Link Programs and Services Needs Improvement	Satisfactory	Excellent	N/A
Family and Community Support Services	Family and Community Support Services Needs Improvement	Satisfactory	Excellent	N/A

27. Please rate how important the following Fire-EMS (Ambulance) programs and services are to you:

	Not Important	Somewhat Important	Important	N/A
Response time to emergencies	Please rate how important the following Fire-EMS (Ambulance) programs and services are to you: Response time to emergencies Not Important	Somewhat Important	Important	N/A
Involvement in community events	Involvement in community events Not Important	Somewhat Important	Important	N/A
Fire inspections	Fire inspections Not Important	Somewhat Important	Important	N/A
Public education-school programs	Public education-school programs Not Important	Somewhat Important	Important	N/A

28. Please rate the quality of the following Fire-EMS (Ambulance) programs and services:

	Needs Improvement	Satisfactory	Excellent	N/A
Response time to emergencies	Please rate the quality of the following Fire-EMS (Ambulance) programs and services: Response time to emergencies Needs Improvement	Satisfactory	Excellent	N/A
Involvement in community events	Involvement in community events Needs Improvement	Satisfactory	Excellent	N/A
Fire inspections	Fire inspections Needs Improvement	Satisfactory	Excellent	N/A
Public education-school programs	Public education-school programs Needs Improvement	Satisfactory	Excellent	N/A

29. What is the most effective way for you to find out about community events and receive public information from the Town of Canmore?

What is the most effective way for you to find out about community events and receive public information from the Town of Canmore? Town of Canmore website

Weekly "town page" in the Rocky Mountain Outlook

Other newspapers

Word of mouth

Radio

Television

Civic Centre front desk

Other (please specify)

30. Please identify what the Town of Canmore is doing well and why?

Please identify what the Town of Canmore is doing well and why?

31. Please identify what the Town of Canmore could do to improve their service.

Please identify what the Town of Canmore could do to improve their service.

As a thank you for taking the time to complete our survey, the Town of Canmore (donated by Alpine Helicopters) is offering a free draw for helicopter ride for 2 people up to 30 minutes.
To enter your name into the draw, please copy and paste the following link into your browser and follow the instructions from there.

http://www.surveymonkey.com/s.aspx?sm=rhf1x8xw2_2bqsuOGf6SJoUQ_3d_3d