The UNC Charlotte Urban Institute would like to invite you to participate on an online survey about library services on behalf of the Public Library of Charlotte and Mecklenburg County. The survey asks questions to see which library services you use and how much you use them. Your responses will help us evaluate and improve your library services.

All information you provide will be kept STRICTLY confidential. Results will be reported in aggregate form only. This survey is for research purposes only, and is not intended to sell or market any products.

This survey should take about 10 to 15 minutes to complete. Your feedback and opinions are very important to us.

NOTE: Please DO NOT USE your web browser’s back button. If you need to go back a page to change/review your answer(s), use the “PREV” button located at the bottom of the page. If you exit the survey, you will not be able to re-enter the survey.

If you have any questions or problems regarding this effort, please contact Mr. Eric Caratao at the UNC Charlotte Urban Institute. Mr. Caratao’s telephone number is (704) 687-2317 and his email address is fcaratao@uncc.edu.

We appreciate your help and cooperation.