Tangles Salon Customer Service SurveyTangles Salon Customer Service Survey

1. Please RATE US and submit online to recieve a 10% off coupon for Tangles Salon Products or Services. (Some Restrictions May Apply) You will be emailed your coupon. Thank you.

Please RATE US and submit online to recieve a 10% off coupon for Tangles Salon Products or Services. (Some Restrictions May Apply) You will be emailed your coupon. Thank you. Your Name (Required):
Email Address(Required):
Phone Number(Required):

2. Was this your first visit to Tangles Salon?

Was this your first visit to Tangles Salon? Yes

3. How did you first find out about Tangles Salon?

How did you first find out about Tangles Salon? Friend/Family Recommendation

Name Recognition

Sign

Tangles Web Page

Yellow Page Ad

Internet Search Engine

I can't remember I've been coming here so long!

Other (Please Specify)

4. Please Rate your Experience at Tangles!

	Outstanding	Very Good	Good	Fair	Poor	YES	NO	N/A
Your Overall Experience at Tangles was...	*Please Rate your Experience at Tangles! Your Overall Experience at Tangles was... Outstanding	Your Overall Experience at Tangles was... Very Good	Your Overall Experience at Tangles was... Good	Your Overall Experience at Tangles was... Fair	Your Overall Experience at Tangles was... Poor	Your Overall Experience at Tangles was... YES	Your Overall Experience at Tangles was... NO	Your Overall Experience at Tangles was... N/A
How were you treated on the telephone?	How were you treated on the telephone? Outstanding	How were you treated on the telephone? Very Good	How were you treated on the telephone? Good	How were you treated on the telephone? Fair	How were you treated on the telephone? Poor	How were you treated on the telephone? YES	How were you treated on the telephone? NO	How were you treated on the telephone? N/A
How would you rate your Stylist/Designer's overall work?	How would you rate your Stylist/Designer's overall work? Outstanding	How would you rate your Stylist/Designer's overall work? Very Good	How would you rate your Stylist/Designer's overall work? Good	How would you rate your Stylist/Designer's overall work? Fair	How would you rate your Stylist/Designer's overall work? Poor	How would you rate your Stylist/Designer's overall work? YES	How would you rate your Stylist/Designer's overall work? NO	How would you rate your Stylist/Designer's overall work? N/A
How would you rate the Designers skill level?	How would you rate the Designers skill level? Outstanding	How would you rate the Designers skill level? Very Good	How would you rate the Designers skill level? Good	How would you rate the Designers skill level? Fair	How would you rate the Designers skill level? Poor	How would you rate the Designers skill level? YES	How would you rate the Designers skill level? NO	How would you rate the Designers skill level? N/A
How would you rate the Designers customer service?	How would you rate the Designers customer service? Outstanding	How would you rate the Designers customer service? Very Good	How would you rate the Designers customer service? Good	How would you rate the Designers customer service? Fair	How would you rate the Designers customer service? Poor	How would you rate the Designers customer service? YES	How would you rate the Designers customer service? NO	How would you rate the Designers customer service? N/A
Rate your wait time...	Rate your wait time... Outstanding	Rate your wait time... Very Good	Rate your wait time... Good	Rate your wait time... Fair	Rate your wait time... Poor	Rate your wait time... YES	Rate your wait time... NO	Rate your wait time... N/A
Do you feel the Designer listened to your needs?	Do you feel the Designer listened to your needs? Outstanding	Do you feel the Designer listened to your needs? Very Good	Do you feel the Designer listened to your needs? Good	Do you feel the Designer listened to your needs? Fair	Do you feel the Designer listened to your needs? Poor	Do you feel the Designer listened to your needs? YES	Do you feel the Designer listened to your needs? NO	Do you feel the Designer listened to your needs? N/A
Do you feel the Designer achieved the look/results YOU wanted?	Do you feel the Designer achieved the look/results YOU wanted? Outstanding	Do you feel the Designer achieved the look/results YOU wanted? Very Good	Do you feel the Designer achieved the look/results YOU wanted? Good	Do you feel the Designer achieved the look/results YOU wanted? Fair	Do you feel the Designer achieved the look/results YOU wanted? Poor	Do you feel the Designer achieved the look/results YOU wanted? YES	Do you feel the Designer achieved the look/results YOU wanted? NO	Do you feel the Designer achieved the look/results YOU wanted? N/A
Did you leave the salon feeling educated on how to care for your new look?	Did you leave the salon feeling educated on how to care for your new look? Outstanding	Did you leave the salon feeling educated on how to care for your new look? Very Good	Did you leave the salon feeling educated on how to care for your new look? Good	Did you leave the salon feeling educated on how to care for your new look? Fair	Did you leave the salon feeling educated on how to care for your new look? Poor	Did you leave the salon feeling educated on how to care for your new look? YES	Did you leave the salon feeling educated on how to care for your new look? NO	Did you leave the salon feeling educated on how to care for your new look? N/A
Did you get informed about any special Promotions?	Did you get informed about any special Promotions? Outstanding	Did you get informed about any special Promotions? Very Good	Did you get informed about any special Promotions? Good	Did you get informed about any special Promotions? Fair	Did you get informed about any special Promotions? Poor	Did you get informed about any special Promotions? YES	Did you get informed about any special Promotions? NO	Did you get informed about any special Promotions? N/A
Did you know we reward you for referrals?	Did you know we reward you for referrals? Outstanding	Did you know we reward you for referrals? Very Good	Did you know we reward you for referrals? Good	Did you know we reward you for referrals? Fair	Did you know we reward you for referrals? Poor	Did you know we reward you for referrals? YES	Did you know we reward you for referrals? NO	Did you know we reward you for referrals? N/A

We Welcome All Your Comments!! (optional)

5. Professional Advice on Care, Products and Services.

	Yes	No	n/a
Were any professional products recommended to you?	*Professional Advice on Care, Products and Services. Were any professional products recommended to you? Yes	Were any professional products recommended to you? No	Were any professional products recommended to you? n/a
Did you purchase any?	Did you purchase any? Yes	Did you purchase any? No	Did you purchase any? n/a
Do you need advice about how to use any of the products or maintain your new look?	Do you need advice about how to use any of the products or maintain your new look? Yes	Do you need advice about how to use any of the products or maintain your new look? No	Do you need advice about how to use any of the products or maintain your new look? n/a
Were you informed about our other services available?	Were you informed about our other services available? Yes	Were you informed about our other services available? No	Were you informed about our other services available? n/a

6. Other Services/Products Available:
Please check YES to all YOU want more information about.

	Yes-Contact Me	No Thanks
After Purchase Lesson-for Hair,MakeUp,Skincare(complementary)	*Other Services/Products Available: Please check YES to all YOU want more information about. After Purchase Lesson-for Hair,MakeUp,Skincare(complementary) Yes-Contact Me	After Purchase Lesson-for Hair,MakeUp,Skincare(complementary) No Thanks
Colorescience Mineral Makeup with a Free Mini Makeover	Colorescience Mineral Makeup with a Free Mini Makeover Yes-Contact Me	Colorescience Mineral Makeup with a Free Mini Makeover No Thanks
Facial Hair Threading or Waxing	Facial Hair Threading or Waxing Yes-Contact Me	Facial Hair Threading or Waxing No Thanks
Facials,Chemical Peels, Acne Treatment,Skin Rejuvenation	Facials,Chemical Peels, Acne Treatment,Skin Rejuvenation Yes-Contact Me	Facials,Chemical Peels, Acne Treatment,Skin Rejuvenation No Thanks
Hair Extensions	Hair Extensions Yes-Contact Me	Hair Extensions No Thanks
HairCare Products 100% Satisfaction Guarenteed	HairCare Products 100% Satisfaction Guarenteed Yes-Contact Me	HairCare Products 100% Satisfaction Guarenteed No Thanks
Haircuts/Color/Hi-lights/Brow tinting	Haircuts/Color/Hi-lights/Brow tinting Yes-Contact Me	Haircuts/Color/Hi-lights/Brow tinting No Thanks
Lavish Lash Eyelash Extensions,Perms,Tinting	Lavish Lash Eyelash Extensions,Perms,Tinting Yes-Contact Me	Lavish Lash Eyelash Extensions,Perms,Tinting No Thanks
MakeUp Application/Lesson	MakeUp Application/Lesson Yes-Contact Me	MakeUp Application/Lesson No Thanks
Nail Services	Nail Services Yes-Contact Me	Nail Services No Thanks
Perms/Relaxers	Perms/Relaxers Yes-Contact Me	Perms/Relaxers No Thanks
Skincare Products	Skincare Products Yes-Contact Me	Skincare Products No Thanks
Waxing/Brazilians	Waxing/Brazilians Yes-Contact Me	Waxing/Brazilians No Thanks

Contact Me! I Want to Know More - My Phone Number:

7. Who was/were your Salon Service Provider(s)?
(Please mark all that apply)

Who was/were your Salon Service Provider(s)? (Please mark all that apply) Annette

April

Erica

Jamie

Janine

Jenna

Kelly

Kristy

Mac

Maria

Sharla

Shelly

I forgot their name! - but they did....

8. Is there anything that Tangles could have done to make your visit more enjoyable or satisfying? All suggestions are Invited!!

Is there anything that Tangles could have done to make your visit more enjoyable or satisfying? All suggestions are Invited!! Yes

If Yes, please specify how we could improve our service to YOU. Any other comments are Welcome!

9. We are a 100% Satifaction Guarenteed Salon... Will you be Visiting us again?

We are a 100% Satifaction Guarenteed Salon... Will you be Visiting us again? Yes

If Not, please specify why and what WE can do to make you 100% Satisfied?

10. May we put you on our e-mailing, phone or snail mailing list for future parties, events, specials, promotions, newsletters?

May we put you on our e-mailing, phone or snail mailing list for future parties, events, specials, promotions, newsletters? Yes

If Yes, please make sure you entered all your information at the top of this page. You may leave any additional comments below. Thank you for taking your time to participate in this Survey - We will be sending Your 10% Off Coupon Soon!!

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