Customer Satisfaction Survey
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Which organization do you belong to?
Which organization do you belong to?
USMS HQ Office
USMS District Office
Bureau of Prisons HQ Office
BOP Facility (ISM)
ICE HQ/DRO
ICE District Office
OFDT
Other (please specify)
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What prompted you to fill out this survey?
What prompted you to fill out this survey?
Received an E-mail request to complete survey
Was asked to go to website link and complete survey
Saw link on website and responded
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How satisfied are you with the following:
Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
How effectively JPATS manages your projects/programs
How satisfied are you with the following: How effectively JPATS manages your projects/programs Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
How well JPATS keeps you informed on issues
How well JPATS keeps you informed on issues Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
How well JPATS promotes a sense of cooperation and teamwork
How well JPATS promotes a sense of cooperation and teamwork Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
How well JPATS solicits, listens to and resolves your concerns
How well JPATS solicits, listens to and resolves your concerns Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
The timeliness of JPATS services and products
The timeliness of JPATS services and products Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
The quality of JPATS services and products
The quality of JPATS services and products Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
How flexible JPATS is in responding to your needs
How flexible JPATS is in responding to your needs Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
The value of JPATS services and products
The value of JPATS services and products Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
Fulfillment of requirements according to your organization's priorities and expectations
Fulfillment of requirements according to your organization's priorities and expectations Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
How JPATS incorporates your suggestions for improvement
How JPATS incorporates your suggestions for improvement Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
Whether JPATS responds to inquiries within one day
Whether JPATS responds to inquiries within one day Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
How JPATS meets your needs and would be your choice for future products and services
How JPATS meets your needs and would be your choice for future products and services Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Not Observed
What are your expectations of the service JPATS should provide:
What are your expectations of the service JPATS should provide:
What would you recommend we do to improve our products and services:
What would you recommend we do to improve our products and services:
What did you like about JPATS products/services in the last 12 months:
What did you like about JPATS products/services in the last 12 months:
Responses are ANONYMOUS; however, if you wish to provide your contact information, please provide below:
Responses are ANONYMOUS; however, if you wish to provide your contact information, please provide below:
Organization/Office:
Work Phone Number:
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