Lobby Survey July 2009

1. Your Opinion Counts!

Please take this short survey to tell us how your last lobby transaction with Alternatives was. Thank you for your time!

	Excellent	Very Good	Good	Fair	Poor	N/A (Not Applicable)
Knowledgeable	How do you rate your recent visit to Alternatives? The staff serving me were: Knowledgeable Excellent	Very Good	Good	Fair	Poor	N/A (Not Applicable)
Courteous	Courteous Excellent	Very Good	Good	Fair	Poor	N/A (Not Applicable)
Efficient	Efficient Excellent	Very Good	Good	Fair	Poor	N/A (Not Applicable)
Accurate	Accurate Excellent	Very Good	Good	Fair	Poor	N/A (Not Applicable)

Additional comments

	Excellent	Very Good	Good	Fair	Poor	N/A (Not Applicable)
Sufficient Number of Staff	Please rate the following: Sufficient Number of Staff Excellent	Very Good	Good	Fair	Poor	N/A (Not Applicable)
Lobby Hours (9 a.m.–3 p.m.)	Lobby Hours (9 a.m.–3 p.m.) Excellent	Very Good	Good	Fair	Poor	N/A (Not Applicable)
Drive-Thru Hours (12 p.m.–6 p.m.)	Drive-Thru Hours (12 p.m.–6 p.m.) Excellent	Very Good	Good	Fair	Poor	N/A (Not Applicable)
Saturday Hours (10 a.m.–1 p.m.)	Saturday Hours (10 a.m.–1 p.m.) Excellent	Very Good	Good	Fair	Poor	N/A (Not Applicable)
Front Desk Hours (9 a.m.–5 p.m.)	Front Desk Hours (9 a.m.–5 p.m.) Excellent	Very Good	Good	Fair	Poor	N/A (Not Applicable)

Additional comments

	Very Likely			Somewhat Likely			Somewhat Unlikely			Very Unlikely
Recommendation:	Overall, how likely would you recommend Alternatives to a friend or family member? Recommendation: Very Likely			Somewhat Likely			Somewhat Unlikely			Very Unlikely

If you chose "somewhat unlikely" or "very unlikely," how can we improve your experiences with Alternatives?

Have you applied for a loan or credit card with Alternatives in the past year? YES

Have you applied for a loan or credit card with another lender in the past year? YES

	Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Very Unimportant	N/A (Not Applicable)
Interest Rate	How important are the following items in your decision to borrow? Interest Rate Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Very Unimportant	N/A (Not Applicable)
Product Fits My Needs	Product Fits My Needs Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Very Unimportant	N/A (Not Applicable)
Ease of Applying	Ease of Applying Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Very Unimportant	N/A (Not Applicable)
Mission/Supporting Alternatives	Mission/Supporting Alternatives Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Very Unimportant	N/A (Not Applicable)
Loan Officer: Availability, Knowledge, Relationship	Loan Officer: Availability, Knowledge, Relationship Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Very Unimportant	N/A (Not Applicable)
Speed of Loan Approval	Speed of Loan Approval Very Important	Somewhat Important	Neutral	Somewhat Unimportant	Very Unimportant	N/A (Not Applicable)

form {display:none;} #jserror {text-align:center;margin-top:50px;}Javascript is required for this site to function, please enable.