Customer Satisfaction Survey - Delivery

How Are We Doing?

If you have any questions about this survey, please contact Kayanne or Bruce at 615-29-BREAD(292-7323).

Thanks again for your business and for taking the time to help us improve!

1. A little bit about you...

A little bit about you... Name:
Invoice #:
Date:

2. How was the overall experience of placing your order?

	Excellent	Good	Adequate	Poor
Ordering Experience:	*How was the overall experience of placing your order? Ordering Experience: Excellent	Ordering Experience: Good	Ordering Experience: Adequate	Ordering Experience: Poor

3. Please rate the knowledge and communication skills of the Bread & Company team member who took your order.

	Excellent	Good	Adequate	Poor
B&C Team Member:	*Please rate the knowledge and communication skills of the Bread & Company team member who took your order. B&C Team Member: Excellent	B&C Team Member: Good	B&C Team Member: Adequate	B&C Team Member: Poor

4. Was your order delivered on time?

	Right on time!	Way too early	Late	Way too late
Order On Time:	*Was your order delivered on time? Order On Time: Right on time!	Order On Time: Way too early	Order On Time: Late	Order On Time: Way too late

5. Was the order accurate?

	Yes, hit the bullseye!	Not really	Not even close!
Accuracy of Order:	*Was the order accurate? Accuracy of Order: Yes, hit the bullseye!	Accuracy of Order: Not really	Accuracy of Order: Not even close!

6. Do you like our packaging?

	Excellent	Good	Adequate	Poor
Order Packaging:	*Do you like our packaging? Order Packaging: Excellent	Order Packaging: Good	Order Packaging: Adequate	Order Packaging: Poor

7. Please rate the demeanor and appearance of the delivery driver.

	Excellent	Good	Adequate	Poor
Delivery Driver:	*Please rate the demeanor and appearance of the delivery driver. Delivery Driver: Excellent	Delivery Driver: Good	Delivery Driver: Adequate	Delivery Driver: Poor

8. Overall, is our performance...?

	Constantly exceeding my expectations!	Living up to my standards	So-So	Poor
Overall Impression:	*Overall, is our performance...? Overall Impression: Constantly exceeding my expectations!	Overall Impression: Living up to my standards	Overall Impression: So-So	Overall Impression: Poor

9. Would you like a follow-up call?

Would you like a follow-up call? Yes

10. Additional Comments/Questions:

Additional Comments/Questions:

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