Citizen Satisfaction Survey

We're committed to monitoring the quality of the services we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Please rate the following aspects of our work.

	Very Satisfied				No Opinion				Very Dissatisfied	Not Applicable
Information about the service or our agency was easy to find.	Please rate the following aspects of our work. Information about the service or our agency was easy to find. Very Satisfied	Information about the service or our agency was easy to find.	Information about the service or our agency was easy to find.	Information about the service or our agency was easy to find.	Information about the service or our agency was easy to find. No Opinion	Information about the service or our agency was easy to find.	Information about the service or our agency was easy to find.	Information about the service or our agency was easy to find.	Information about the service or our agency was easy to find. Very Dissatisfied	Information about the service or our agency was easy to find. Not Applicable
Contacting an employee about your need or problem was easy.	Contacting an employee about your need or problem was easy. Very Satisfied	Contacting an employee about your need or problem was easy.	Contacting an employee about your need or problem was easy.	Contacting an employee about your need or problem was easy.	Contacting an employee about your need or problem was easy. No Opinion	Contacting an employee about your need or problem was easy.	Contacting an employee about your need or problem was easy.	Contacting an employee about your need or problem was easy.	Contacting an employee about your need or problem was easy. Very Dissatisfied	Contacting an employee about your need or problem was easy. Not Applicable
Employee greeted you respectfully.	Employee greeted you respectfully. Very Satisfied	Employee greeted you respectfully.	Employee greeted you respectfully.	Employee greeted you respectfully.	Employee greeted you respectfully. No Opinion	Employee greeted you respectfully.	Employee greeted you respectfully.	Employee greeted you respectfully.	Employee greeted you respectfully. Very Dissatisfied	Employee greeted you respectfully. Not Applicable
Employee clearly understood your problem or issue.	Employee clearly understood your problem or issue. Very Satisfied	Employee clearly understood your problem or issue.	Employee clearly understood your problem or issue.	Employee clearly understood your problem or issue.	Employee clearly understood your problem or issue. No Opinion	Employee clearly understood your problem or issue.	Employee clearly understood your problem or issue.	Employee clearly understood your problem or issue.	Employee clearly understood your problem or issue. Very Dissatisfied	Employee clearly understood your problem or issue. Not Applicable
Employee responded to your thoughts and concerns.	Employee responded to your thoughts and concerns. Very Satisfied	Employee responded to your thoughts and concerns.	Employee responded to your thoughts and concerns.	Employee responded to your thoughts and concerns.	Employee responded to your thoughts and concerns. No Opinion	Employee responded to your thoughts and concerns.	Employee responded to your thoughts and concerns.	Employee responded to your thoughts and concerns.	Employee responded to your thoughts and concerns. Very Dissatisfied	Employee responded to your thoughts and concerns. Not Applicable
Employee provided useful information.	Employee provided useful information. Very Satisfied	Employee provided useful information.	Employee provided useful information.	Employee provided useful information.	Employee provided useful information. No Opinion	Employee provided useful information.	Employee provided useful information.	Employee provided useful information.	Employee provided useful information. Very Dissatisfied	Employee provided useful information. Not Applicable

2. Overall, how satisfied are you with the services you received from the Governor's Office of Consumer Protection?

	Very Satisfied				No Opinion				Very Dissatisfied	Not Applicable
Service Satisfaction	Overall, how satisfied are you with the services you received from the Governor's Office of Consumer Protection? Service Satisfaction Very Satisfied	Service Satisfaction	Service Satisfaction	Service Satisfaction	Service Satisfaction No Opinion	Service Satisfaction	Service Satisfaction	Service Satisfaction	Service Satisfaction Very Dissatisfied	Service Satisfaction Not Applicable

If dissatisfied, please provide us feedback:

3. To what extent has the Governor's Office of Consumer Protection exceeded or fallen short of your expectations?

	Exceeded Your Expectations				No Opinion				Fell Short of Your Expectations	Not Applicable
Expectations	To what extent has the Governor's Office of Consumer Protection exceeded or fallen short of your expectations? Expectations Exceeded Your Expectations	Expectations	Expectations	Expectations	Expectations No Opinion	Expectations	Expectations	Expectations	Expectations Fell Short of Your Expectations	Expectations Not Applicable

If OCP fell short of your expectations, please provide feedback:

4. Please list any agency service or specific individual you would like to recognize.

Please list any agency service or specific individual you would like to recognize.

5. How could the Governor's Office of Consumer Protection have served you better?

How could the Governor's Office of Consumer Protection have served you better?

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