Citizen Satisfaction Survey

We're committed to monitoring the quality of the services we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Please rate the following aspects of our work.

	Very Satisfied	No Opinion	Very Dissatisfied	Not Applicable
Information about the service or our agency was easy to find.	Please rate the following aspects of our work. Information about the service or our agency was easy to find. Very Satisfied	No Opinion	Very Dissatisfied	Not Applicable
Contacting an employee about your need or problem was easy.	Contacting an employee about your need or problem was easy. Very Satisfied	No Opinion	Very Dissatisfied	Not Applicable
Employee greeted you respectfully.	Employee greeted you respectfully. Very Satisfied	No Opinion	Very Dissatisfied	Not Applicable
Employee clearly understood your problem or issue.	Employee clearly understood your problem or issue. Very Satisfied	No Opinion	Very Dissatisfied	Not Applicable
Employee responded to your thoughts and concerns.	Employee responded to your thoughts and concerns. Very Satisfied	No Opinion	Very Dissatisfied	Not Applicable
Employee provided useful information.	Employee provided useful information. Very Satisfied	No Opinion	Very Dissatisfied	Not Applicable

2. Overall, how satisfied are you with the services you received from the Governor's Office of Consumer Affairs?

	Very Satisfied				No Opinion				Very Dissatisfied	Not Applicable
Service Satisfaction	Overall, how satisfied are you with the services you received from the Governor's Office of Consumer Affairs? Service Satisfaction Very Satisfied				No Opinion				Very Dissatisfied	Not Applicable

If dissatisfied, please provide us feedback:

3. To what extent has the Governor's Office of Consumer Affairs exceeded or fallen short of your expectations?

	Exceeded Your Expectations				No Opinion				Fell Short of Your Expectations	Not Applicable
Expectations	To what extent has the Governor's Office of Consumer Affairs exceeded or fallen short of your expectations? Expectations Exceeded Your Expectations				No Opinion				Fell Short of Your Expectations	Not Applicable

If OCA fell short of your expectations, please provide feedback:

4. Please list any agency service or specific individual you would like to recognize.

Please list any agency service or specific individual you would like to recognize.

5. How could the Governor's Office of Consumer Affairs have served you better?

How could the Governor's Office of Consumer Affairs have served you better?

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