Carnegie Mellon University
 

1. FedEx Kinko's Survey

 
FedEx Kinko’s recently provided you with copy services. We would like your feedback on the support and quality of services provided. Your input helps us to ensure we effectively meet your needs. Responses will be shared with Carnegie Mellon administration. See instructions and form below. Thank you!
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1. Contact Information:

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2. Type of services provided:

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3. Please evaluate your experience based on the following criteria: customer service, innovative printing solutions, product quality, professional and technical support, responsiveness to print deadlines and concerns, and value of products and services.

 PoorFairAverageGoodExcellent
Effective Communication
Job Submission & Delivery Process
Print and Service Quality
Responsiveness to Customer Needs
Staff Expertise and Understanding of Job
Value of Products/Services
Overall Satisfaction

4. What do you like most about FedEx Kinko’s?

5. How does having a FedEx Kinko’s storefront on campus benefit you?

6. What do you like about having a FedEx Kinko’s storefront on campus?

7. What improvements would you recommend?

8. Will you use FedEx Kinko’s services again in the future? Why? If not, please explain.

9. Will you recommend FedEx Kinko’s to members of the campus community?

10. Additional Comments:

Thank you for your feedback. Your information will assist us in helping serve the campus community in the future.