Customer Satisfaction Survey

Developing Software for Developing Minds

How Are We Doing?

We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your requirements	Please rate the following aspects of our work. Understanding your requirements Excellent	Good	Adequate	Poor	Unacceptable	N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Good	Adequate	Poor	Unacceptable	N/A
Keeping you informed	Keeping you informed Excellent	Good	Adequate	Poor	Unacceptable	N/A
Providing value for money	Providing value for money Excellent	Good	Adequate	Poor	Unacceptable	N/A
Responding promptly to problems	Responding promptly to problems Excellent	Good	Adequate	Poor	Unacceptable	N/A

2. Overall, how do you rate the quality of products and services we provide?

Overall, how do you rate the quality of products and services we provide? Excellent

Good

Adequate

Poor

Unacceptable

3. What level of confidence do you have in us to deliver the products and services that you require?

What level of confidence do you have in us to deliver the products and services that you require? Complete

A lot

Some

Little

None

4. Overall, is our performance ...

Overall, is our performance ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

5. Based on our performance, how likely is it that you will use us in the future?

Based on our performance, how likely is it that you will use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

6. If you have any suggestions regarding how we could improve our products or services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve our products or services we provide to you, please enter them in the box below.

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