SUPERIOR COURT OF CALIFORNIA, County of Riverside Survey

Your observations and opinions are very important to us. Please help us to continuously improve our service to the public by taking a few minutes to complete this questionnaire. All responses are confidential.

1. On what date and time did you visit or contact the court?

	MM		DD		YYYY		HH		MM	AM/PM
Date and Time	On what date and time did you visit or contact the court? Date and Time Month	/	Day	/	Year		Hour	:	Minute	AM or PM

2. Which courthouse did you visit or contact?

Which courthouse did you visit or contact?

3. What division did you visit or contact?

What division did you visit or contact?

4. What was the purpose of your visit?

What was the purpose of your visit? Court Appearance

File a Document

Jury Service

Make a Payment

Obtain Information

Other (please specify)

5. Did you telephone the court prior to coming in?

Did you telephone the court prior to coming in? Yes

6. If you telephoned, how would you rate our telephone service?

	Excellent	Very Good	Good	Needs Improvement	Poor
Friendly and Courteous Service	*If you telephoned, how would you rate our telephone service? Friendly and Courteous Service Excellent	Friendly and Courteous Service Very Good	Friendly and Courteous Service Good	Friendly and Courteous Service Needs Improvement	Friendly and Courteous Service Poor
Knowledgeable and Helpful Service	Knowledgeable and Helpful Service Excellent	Knowledgeable and Helpful Service Very Good	Knowledgeable and Helpful Service Good	Knowledgeable and Helpful Service Needs Improvement	Knowledgeable and Helpful Service Poor
Prompt Service	Prompt Service Excellent	Prompt Service Very Good	Prompt Service Good	Prompt Service Needs Improvement	Prompt Service Poor

Comments or concerns about your telephone experience:

7. Please help us improve our efficiency. How long did you wait for service?

	Less than 15 minutes	15 to 30 minutes	30 to 45 minutes	45 minutes to 1 hour	Over 1 hour	N/A
Telephone	*Please help us improve our efficiency. How long did you wait for service? Telephone Less than 15 minutes	Telephone 15 to 30 minutes	Telephone 30 to 45 minutes	Telephone 45 minutes to 1 hour	Telephone Over 1 hour	Telephone N/A
Clerk's Window	Clerk's Window Less than 15 minutes	Clerk's Window 15 to 30 minutes	Clerk's Window 30 to 45 minutes	Clerk's Window 45 minutes to 1 hour	Clerk's Window Over 1 hour	Clerk's Window N/A
Court Appearance	Court Appearance Less than 15 minutes	Court Appearance 15 to 30 minutes	Court Appearance 30 to 45 minutes	Court Appearance 45 minutes to 1 hour	Court Appearance Over 1 hour	Court Appearance N/A
Other	Other Less than 15 minutes	Other 15 to 30 minutes	Other 30 to 45 minutes	Other 45 minutes to 1 hour	Other Over 1 hour	Other N/A

Comments or concerns about your wait time:

8. Please help us provide superior service delivery. How would you rate our customer service, in general?

	Excellent	Very Good	Good	Needs Improvement	Poor
Friendly and Courteous Service	*Please help us provide superior service delivery. How would you rate our customer service, in general? Friendly and Courteous Service Excellent	Friendly and Courteous Service Very Good	Friendly and Courteous Service Good	Friendly and Courteous Service Needs Improvement	Friendly and Courteous Service Poor
Knowledgeable and Helpful Service	Knowledgeable and Helpful Service Excellent	Knowledgeable and Helpful Service Very Good	Knowledgeable and Helpful Service Good	Knowledgeable and Helpful Service Needs Improvement	Knowledgeable and Helpful Service Poor
Prompt Service	Prompt Service Excellent	Prompt Service Very Good	Prompt Service Good	Prompt Service Needs Improvement	Prompt Service Poor

Comments or concerns about employee(s) or service:

9. Overall, how would you rate your experience?

	Excellent	Very Good	Good	Needs Improvement	Poor	N/A
Adequacy of Facilities	*Overall, how would you rate your experience? Adequacy of Facilities Excellent	Adequacy of Facilities Very Good	Adequacy of Facilities Good	Adequacy of Facilities Needs Improvement	Adequacy of Facilities Poor	Adequacy of Facilities N/A
Access to Court Services	Access to Court Services Excellent	Access to Court Services Very Good	Access to Court Services Good	Access to Court Services Needs Improvement	Access to Court Services Poor	Access to Court Services N/A
Timeliness of Service	Timeliness of Service Excellent	Timeliness of Service Very Good	Timeliness of Service Good	Timeliness of Service Needs Improvement	Timeliness of Service Poor	Timeliness of Service N/A
Staff Responsiveness to Inquiries	Staff Responsiveness to Inquiries Excellent	Staff Responsiveness to Inquiries Very Good	Staff Responsiveness to Inquiries Good	Staff Responsiveness to Inquiries Needs Improvement	Staff Responsiveness to Inquiries Poor	Staff Responsiveness to Inquiries N/A
Clarity and Simplicity of Forms and Materials	Clarity and Simplicity of Forms and Materials Excellent	Clarity and Simplicity of Forms and Materials Very Good	Clarity and Simplicity of Forms and Materials Good	Clarity and Simplicity of Forms and Materials Needs Improvement	Clarity and Simplicity of Forms and Materials Poor	Clarity and Simplicity of Forms and Materials N/A

Comments or concerns:

10. Your opinion matters. What can we do to improve our service to the community?

Your opinion matters. What can we do to improve our service to the community?

11. (Optional) Please include your name, address and telephone number below:

(Optional) Please include your name, address and telephone number below: Name:
Address:
City:
Telephone Number:
Best Time to Telephone:

SUPERIOR COURT OF CALIFORNIA, County of Riverside

1. Customer Service Survey