SUPERIOR COURT OF CALIFORNIA, County of Riverside

1. Customer Service Survey

 
Your observations and opinions are very important to us. Please help us to continuously improve our service to the public by taking a few minutes to complete this questionnaire. All responses are confidential.
1. On what date and time did you visit or contact the court?
MM DD YYYY HH MMAM/PM
Date and Time
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:
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2. Which courthouse did you visit or contact?
*
3. What division did you visit or contact?
4. What was the purpose of your visit?
5. Did you telephone the court prior to coming in?
6. If you telephoned, how would you rate our telephone service?
ExcellentVery GoodGoodNeeds ImprovementPoor
Friendly and Courteous Service
Knowledgeable and Helpful Service
Prompt Service
7. Please help us improve our efficiency. How long did you wait for service?
Less than 15 minutes15 to 30 minutes30 to 45 minutes45 minutes to 1 hourOver 1 hourN/A
Telephone
Clerk's Window
Court Appearance
Other
8. Please help us provide superior service delivery. How would you rate our customer service, in general?
ExcellentVery GoodGoodNeeds ImprovementPoor
Friendly and Courteous Service
Knowledgeable and Helpful Service
Prompt Service
*
9. Overall, how would you rate your experience?
ExcellentVery GoodGoodNeeds ImprovementPoorN/A
Adequacy of Facilities
Access to Court Services
Timeliness of Service
Staff Responsiveness to Inquiries
Clarity and Simplicity of Forms and Materials
10. Your opinion matters. What can we do to improve our service to the community?
11. (Optional) Please include your name, address and telephone number below:
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