[SURVEY PREVIEW MODE] Western Integrated Technologies Field Service SurveyWestern Integrated Technologies Field Service Survey

1. How often do you use Western Integrated Technologies field service/repair department?

Every Day	2-3 times a week	2-3 times a month	2-3 times every 6 months	2-3 times every year
How often do you use Western Integrated Technologies field service/repair department? Every Day	2-3 times a week	2-3 times a month	2-3 times every 6 months	2-3 times every year

2. Rate your satisfaction with our Field Service & Repair technicians.

	Never	Rarely	Sometimes	Most of the time	Always
Courteous	Rate your satisfaction with our Field Service & Repair technicians. Courteous Never	Courteous Rarely	Courteous Sometimes	Courteous Most of the time	Courteous Always
Friendly	Friendly Never	Friendly Rarely	Friendly Sometimes	Friendly Most of the time	Friendly Always
Meets your needs	Meets your needs Never	Meets your needs Rarely	Meets your needs Sometimes	Meets your needs Most of the time	Meets your needs Always
Knowledgable of products & service	Knowledgable of products & service Never	Knowledgable of products & service Rarely	Knowledgable of products & service Sometimes	Knowledgable of products & service Most of the time	Knowledgable of products & service Always
Easy to understand	Easy to understand Never	Easy to understand Rarely	Easy to understand Sometimes	Easy to understand Most of the time	Easy to understand Always
Responds to your request	Responds to your request Never	Responds to your request Rarely	Responds to your request Sometimes	Responds to your request Most of the time	Responds to your request Always

3. Rate your satisfaction with Field Service.

	Never	Rarely	Sometimes	Most of the time	Always
Accurately	Rate your satisfaction with Field Service. Accurately Never	Accurately Rarely	Accurately Sometimes	Accurately Most of the time	Accurately Always
Timely	Timely Never	Timely Rarely	Timely Sometimes	Timely Most of the time	Timely Always
Price clearly communicated	Price clearly communicated Never	Price clearly communicated Rarely	Price clearly communicated Sometimes	Price clearly communicated Most of the time	Price clearly communicated Always
Time frame clearly communicated	Time frame clearly communicated Never	Time frame clearly communicated Rarely	Time frame clearly communicated Sometimes	Time frame clearly communicated Most of the time	Time frame clearly communicated Always
Quality: How often do you call us back to fix our work?	Quality: How often do you call us back to fix our work? Never	Quality: How often do you call us back to fix our work? Rarely	Quality: How often do you call us back to fix our work? Sometimes	Quality: How often do you call us back to fix our work? Most of the time	Quality: How often do you call us back to fix our work? Always

4. How satisfied were you upon the field project completion?

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
How satisfied were you upon the field project completion? Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied

5. Rate your satisfaction with Repairs.

	Never	Rarely	Sometimes	Most of the time	Always
Evaluation done in a timely manner	Rate your satisfaction with Repairs. Evaluation done in a timely manner Never	Evaluation done in a timely manner Rarely	Evaluation done in a timely manner Sometimes	Evaluation done in a timely manner Most of the time	Evaluation done in a timely manner Always
Completed within quoted timeframe	Completed within quoted timeframe Never	Completed within quoted timeframe Rarely	Completed within quoted timeframe Sometimes	Completed within quoted timeframe Most of the time	Completed within quoted timeframe Always
Communications clear and timely	Communications clear and timely Never	Communications clear and timely Rarely	Communications clear and timely Sometimes	Communications clear and timely Most of the time	Communications clear and timely Always
Price reasonable	Price reasonable Never	Price reasonable Rarely	Price reasonable Sometimes	Price reasonable Most of the time	Price reasonable Always
Quality meets expectations	Quality meets expectations Never	Quality meets expectations Rarely	Quality meets expectations Sometimes	Quality meets expectations Most of the time	Quality meets expectations Always

6. Rate your satisfaction with Outside Sales personnel.

	Never	Rarely	Sometimes	Most of the time	Always
Courteous	Rate your satisfaction with Outside Sales personnel. Courteous Never	Courteous Rarely	Courteous Sometimes	Courteous Most of the time	Courteous Always
Friendly	Friendly Never	Friendly Rarely	Friendly Sometimes	Friendly Most of the time	Friendly Always
Meets your needs	Meets your needs Never	Meets your needs Rarely	Meets your needs Sometimes	Meets your needs Most of the time	Meets your needs Always
Knowledgeable of products & services	Knowledgeable of products & services Never	Knowledgeable of products & services Rarely	Knowledgeable of products & services Sometimes	Knowledgeable of products & services Most of the time	Knowledgeable of products & services Always
Responds to your request	Responds to your request Never	Responds to your request Rarely	Responds to your request Sometimes	Responds to your request Most of the time	Responds to your request Always

7. If you leave a message for Outside Sales how long does it take them to return contact via phone, e-mail, or fax?

0-30 Minutes	31-60 Minutes	61-90 Minutes	More than 90 Minutes
If you leave a message for Outside Sales how long does it take them to return contact via phone, e-mail, or fax? 0-30 Minutes	31-60 Minutes	61-90 Minutes	More than 90 Minutes

8. Rate your satisfaction with our shipments.

	Never	Rarely	Sometimes	Most of the time	Always
Properly packaged to prevent damage	Rate your satisfaction with our shipments. Properly packaged to prevent damage Never	Properly packaged to prevent damage Rarely	Properly packaged to prevent damage Sometimes	Properly packaged to prevent damage Most of the time	Properly packaged to prevent damage Always
Shipped via the correct carrier	Shipped via the correct carrier Never	Shipped via the correct carrier Rarely	Shipped via the correct carrier Sometimes	Shipped via the correct carrier Most of the time	Shipped via the correct carrier Always
Have easily found packing slips	Have easily found packing slips Never	Have easily found packing slips Rarely	Have easily found packing slips Sometimes	Have easily found packing slips Most of the time	Have easily found packing slips Always
Parts clearly identified	Parts clearly identified Never	Parts clearly identified Rarely	Parts clearly identified Sometimes	Parts clearly identified Most of the time	Parts clearly identified Always
Expectations met	Expectations met Never	Expectations met Rarely	Expectations met Sometimes	Expectations met Most of the time	Expectations met Always

9. Comments:

Very Satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied
Comments: Very Satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied

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