Measurement Standards Division Metrology Laboratory Customer Service Survey
Dear Customer,
The Measurement Standards Metrology Lab is conducting a survey in order to better serve you and improve our management system. Please take a moment and complete the survey. Upon completion, this survey will be sent to our MSD Quality Manager.
1
. How would you rate your experience with ODA MSD Metrology Lab? (Please check the appropriate boxes below) 5=very satisfied, 4=satisfied, 3=neutral, 2*dissatisfied, 1*extremely dissatisfied
1
2
3
4
5
N/A
Calibration Certificate, format/information
*
How would you rate your experience with ODA MSD Metrology Lab? (Please check the appropriate boxes below) 5=very satisfied, 4=satisfied, 3=neutral, 2*dissatisfied, 1*extremely dissatisfied Calibration Certificate, format/information 1
Calibration Certificate, format/information 2
Calibration Certificate, format/information 3
Calibration Certificate, format/information 4
Calibration Certificate, format/information 5
Calibration Certificate, format/information N/A
Calibration Certificate, completeness
Calibration Certificate, completeness 1
Calibration Certificate, completeness 2
Calibration Certificate, completeness 3
Calibration Certificate, completeness 4
Calibration Certificate, completeness 5
Calibration Certificate, completeness N/A
Calibration Certificate, accuracy/error free
Calibration Certificate, accuracy/error free 1
Calibration Certificate, accuracy/error free 2
Calibration Certificate, accuracy/error free 3
Calibration Certificate, accuracy/error free 4
Calibration Certificate, accuracy/error free 5
Calibration Certificate, accuracy/error free N/A
Turn-around time
Turn-around time 1
Turn-around time 2
Turn-around time 3
Turn-around time 4
Turn-around time 5
Turn-around time N/A
Technician Response
Technician Response 1
Technician Response 2
Technician Response 3
Technician Response 4
Technician Response 5
Technician Response N/A
Customer Service
Customer Service 1
Customer Service 2
Customer Service 3
Customer Service 4
Customer Service 5
Customer Service N/A
Packaging, Condition of returned instruments
Packaging, Condition of returned instruments 1
Packaging, Condition of returned instruments 2
Packaging, Condition of returned instruments 3
Packaging, Condition of returned instruments 4
Packaging, Condition of returned instruments 5
Packaging, Condition of returned instruments N/A
*If the score was a 2 or lower, please let us know why.
2
. How would you rate your satisfaction with our calibration services? (Please check the appropriate box) 5=very satisfied, 4=satisfied, 3=neutral, 2*=dissatified, 1*=extremely dissatisfied
1
2
3
4
5
*
How would you rate your satisfaction with our calibration services? (Please check the appropriate box) 5=very satisfied, 4=satisfied, 3=neutral, 2*=dissatified, 1*=extremely dissatisfied 1
2
3
4
5
*If the score was a 2 or lower, please let us know why.
3
. What other calibration services would you like for us to offer?
What other calibration services would you like for us to offer?
4
. Please rate the following by importance when selecting a calibration vendor. 1=Required, 2=Important, 3=Considered, 4=Less important
1
2
3
4
Accreditation
*
Please rate the following by importance when selecting a calibration vendor. 1=Required, 2=Important, 3=Considered, 4=Less important Accreditation 1
Accreditation 2
Accreditation 3
Accreditation 4
Price
Price 1
Price 2
Price 3
Price 4
Turn-around
Turn-around 1
Turn-around 2
Turn-around 3
Turn-around 4
Customer Service
Customer Service 1
Customer Service 2
Customer Service 3
Customer Service 4
5
. Does your calibration need to be performed by a NVLAP accredited laboratory? (Please check the appropriate box)
Does your calibration need to be performed by a NVLAP accredited laboratory? (Please check the appropriate box)
Yes
No
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