West Lothian Council - Planning - Customer Satisfaction Survey
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Your comments and suggestions are important to us and will help Planning ensure that we are continuously improving on the level of service we provide to our customers. Please take a few moments to complete this brief questionnaire.
1. Customer name :
2. Date :
3. What was your reason for contacting Planning?
4. Was contact information for our service easy to find?
5. In what way did you first contact Planning?
6. Please tick the relevant option for the following questions :
YesNoN/A
Was your request dealt with courteously by Planning ?
Were our staff helpful ?
If you were given a timescale for responding to your request, was this met ?
If we provided you with written information, was this clear and easy to understand ?
If we provided you with verbal information, was this clear and easy to understand ?
Overall, was your request dealt with efficiently ?
Are you satisfied with the outcome of your request ?
7. If you answered "no" to any of the questions above, please provide details :
8. Please rate the overall service you received from Planning on this occasion :
9. Please provide any other comments on the service you received or suggestions for improvements :
THANK YOU FOR COMPLETING THIS QUESTIONNAIRE.
10. Would you like the service manager to contact you personally about the quality of service provided?
11. If so, please provide your contact details :
12. How well do the customer service representatives at our company answer your questions?
13. How long did you have to wait before a customer service representative at our company began to help you?
14. How concerned about your questions were the customer service representatives at our company?
15. How well did the customer service representatives at our company listen to you?
16. How many of your questions did the customer service representatives at our company resolve?
17. How knowledgeable were the customer service representatives at our company?
18. How well did the customer service representatives at our company communicate with you?
19. How clear was the information the customer service representatives at our company gave you?
20. How useful is our service?
21. How important is our service to you?
22. How likely are you to discourage others from using our company?
23. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?
24. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?
25. How respectful of your time are the employees at our company?
26. How important do the employees at our company make you feel?
27. What changes would most improve our new product?
28. What do you like most about our new product?
29. If you are not likely to use our new service, why not?
30. What changes would most improve our new service?