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* 1. Please rate how satisfied you are with your VoIP deployment.

  7
Extremely Satisfied 		Have not deployed 6 5 4
Moderately satisfied 		3 2 1
Not at all satisfied 		Don't know or N/A
Satisfaction

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* 2. Approximately what percentage of your voice traffic has migrated to VoIP / IP Telephony, based on number of desktops/phones that are IP-enabled and number of call minutes?

  Less than 25% 25% to 50% 51% to 75% More than 75% Have not deployed Don't know or N/A
Desktops/ Phones
Call Minutes

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* 3. Have you been able to calculate and demonstrate a hard (tactical) ROI/payback for your VoIP/IP Telephony implementation?

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* 4. Which of the following best represents your company's view of the Total Cost of Ownership (TCO) for VoIP / IP Telephony?

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* 5. Please indicate your plans for production (not test or trial) use of each of the following systems. (Please check one answer in each row.)

  Currently in use Planned use before the end of 2006 Planned use after 2006 No plans to use Don't know
IP Phones (Wired)
IP PBXes
Soft Phones
IP-enabled Traditional PBXes
Wireless 802.11-based IP Phones
IP Centrex
Wireless 802.11-based Dual-mode IP Phones
VoIP Quality Management and Troubleshooting Systems
Voice-enabled Routers

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* 6. What are the most important benefits you expect to receive by deploying VoIP? (Please check all that apply.)

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* 7. What do you see as the primary impediments that you will face to deploying VoIP? (Please check all that apply.)

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* 8. Please rate how familiar you are with Session Initiation Protocol (SIP).

  1
Not at all Familiar 		2 3 4
Moderately Familiar 		5 7
Extremely Familiar 		6 Don't know or N/A
Familiarity

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* 9. Please rate how important Session Initiation Protocol (SIP) support is in your selection of VoIP/IP Telephony products.

  1
Not at all Important 		2 3 4
Moderately Important 		5 6 7
Extremely Important 		Don't know or N/A
Importance

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* 10. What do you see as the primary benefits you will receive from implementing equipment that supports SIP? (Please check all that apply.)

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* 11. Please indicate your perception of security for VoIP for each of the areas below. (Please check one answer per row.)

  Major problem Minor problem No Impact Somewhat secure Very secure Don't know / no opinion
Security of the voice/data infrastructure
Security of the conversation content
SIP - as a standard - will compromise security

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* 12. What is your impression of the overall security of VoIP?

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* 13. What are your major concerns about the security of VoIP? (Please check all that apply.)

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* 14. What technologies will you be using to secure your VoIP implementations? (Please check all that apply.)

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* 15. Are you concerned about the impact that implementing VoIP would have on the performance of existing data applications on the LAN and/or WAN? (Please answer separately for the LAN and the WAN.)

  Don't know Not at all concerned Very concerned Slightly concerned
Performance in the LAN
Performance in the WAN

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* 16. Do you think that your network infrastructure is ready for VoIP? (Please check one answer in each row.)

  Major upgrade needed Don't know Minor upgrade needed Ready with planned upgrades Ready today
WAN Infrastructure
LAN Infrastructure
Cable Plant

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* 17. How important is each of the following applications in your VoIP deployment? (Please check one answer in each row.)

  Not at all important Slightly important Moderately important Very important Extremely important Don't know
Desktop Video/Video Conferencing, Presence, Instant Messaging
Interactive Voice Response (IVR)
Web Integrated Contact Center, IP Contact Center
Unified Messaging

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* 18. What do you see as primary benefits for implementing each of the following converged applications? (Please check all that apply in each row.)

  Reduced staffing More productive workforce Better communication Enhanced customer service/loyalty Don't know
Web Integrated Contact Center, IP Contact Center
Desktop Video/Video Conferencing, Presence, Instant Messaging
Interactive Voice Response (IVR)
Unified Messaging

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* 19. What is your timeframe - if any - for implementing each of the following converged applications? (Please check one option in each row.)

  Already implemented/ implementing within 6 months 6-12 months More than 1 year Never / No plans Don't know
Web Integrated Contact Center, IP Contact Center
Unified Messaging
Interactive Voice Response (IVR)
Desktop Video/Video Conferencing, Presence, Instant Messaging

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* 20. Which source(s) will you most likely use to supply converged applications? (Please check all that apply.)

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* 21. To what extent is your VoIP deployment being driven by the traditional "data" versus the traditional "voice" part of your organization?

  Almost exclusively data Mostly data Slightly more data Balance between voice and data Slightly more voice Mostly voice Almost exclusively voice Don't know or N/A
Primary Driver

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* 22. Please rate how important it is for you to have your data networking infrastructure and your VoIP/IP Telephony infrastructure supplied by the same equipment manufacturer.

  1
Not at all Important 		2 3 4
Moderately important 		5 6 7
Extremely important 		Don't know or N/A
Importance

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* 23. To what extent have you decided on your primary vendor(s) for your VoIP/IP Telephony implementation?

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* 24. Which of the following best describes your plans for ownership and management of your VoIP/IP Telephony implementation?

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* 25. Please indicate the extent to which you have already undergone or intend to undergo a thorough reevaluation of supplier(s) for your VoIP / IP Telephony implementation.

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* 26. Which of the following are your preferred partners for converged IP Telephony / VoIP solutions? (Please check all that apply.)

Demographic Information

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* 27. Which of the following best describes how your job responsibilities are split between voice networking and data networking?

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* 28. How would you rate your company relative to how rapidly it adopts new technology?

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* 29. Number of sites in your network:

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* 30. Number of employees with telephony service (desktops) in your network:

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* 31. What are the approximate annual revenues of your company?

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* 32. Company type:

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* 33. Please indicate your geographical location:

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