Electronic Claims and Transactions

We need your help. The Blue Cross and Blue Shield of Nebraska (BCBSNE) Department of Health Network Management Services (HNS) needs your input to improve our services and provider communications.

Every survey submitted will be read by people at BCBSNE who are dedicated to exceed your expectations in service.

Please take just a few minutes to answer some questions about electronic claims and electronic transactions.

Thank you in advance for helping us help you!

1. If you create a paper claim, please select all of the reasons that apply.

If you create a paper claim, please select all of the reasons that apply. secondary claim

electronic rejections

replacements or adjustments

attachments, etc.

Other (please specify)

2. From question #1, if one or two reasons to create a paper claim are significantly more predominant than others, please explain.

From question #1, if one or two reasons to create a paper claim are significantly more predominant than others, please explain.

3. How important would submitting replacement and / or adjusted claims electronically be to your office?

How important would submitting replacement and / or adjusted claims electronically be to your office? Valuable

Somewhat Valuable

Not Valuable

4. Do you submit Eligibility Inquiries electronically?

Do you submit Eligibility Inquiries electronically? Yes

5. Do you submit Claim Status Inquiries electronically?

Do you submit Claim Status Inquiries electronically? Yes

6. If you answered “no” to questions #4 or #5, and would like to submit electronic inquiries, please type in your name, telephone number and email adress so we may contact you.

If you answered “no” to questions #4 or #5, and would like to submit electronic inquiries, please type in your name, telephone number and email adress so we may contact you.

7. How valuable would a Provider Scorecard be to you that provided information about Claim Counts, Turnaround Time, Rejections, First pass rate, Types of Claims, Etc?

How valuable would a Provider Scorecard be to you that provided information about Claim Counts, Turnaround Time, Rejections, First pass rate, Types of Claims, Etc? Valuable

Somewhat Valuable

Not valuable

8. Please rate the importance of the following electronic functionality to your office

	Very Important	Important	Somewhat Important	Not Important
Eligibility Inquiry	Please rate the importance of the following electronic functionality to your office Eligibility Inquiry Very Important	Important	Somewhat Important	Not Important
Claim Status Inquiry	Claim Status Inquiry Very Important	Important	Somewhat Important	Not Important
Provider “Scorecard”	Provider “Scorecard” Very Important	Important	Somewhat Important	Not Important
Ability to submit adjustments and secondary claims	Ability to submit adjustments and secondary claims Very Important	Important	Somewhat Important	Not Important

9. How would you compare the electronic capabilities of BCBSNE relative to the other payers that are used by your office?

How would you compare the electronic capabilities of BCBSNE relative to the other payers that are used by your office? Fair

Good

Excellent

10. From question #9, please explain your comparison by describing how the other payers electronic capabilities are better/worse than BCBSNE

From question #9, please explain your comparison by describing how the other payers electronic capabilities are better/worse than BCBSNE

11. How would you compare the customer support of electronic transactions or BCBSNE relative to the other payers that are used by your office?

How would you compare the customer support of electronic transactions or BCBSNE relative to the other payers that are used by your office? Fair

Good

Excellent

12. From question #11, please explain your comparison by describing how the other payers electronic transactions are better/worse than BCBSNE.

From question #11, please explain your comparison by describing how the other payers electronic transactions are better/worse than BCBSNE.

13. Have you applied for your NPI(s)?

Have you applied for your NPI(s)? Yes

14. If you answered “yes” to #13, have you communicated your NPI(s) to BCBSNE?

If you answered “yes” to #13, have you communicated your NPI(s) to BCBSNE? Yes

15. If you answered "No" to #14, you may provide us with your NPI information below (please include your practice name, provider name, BCBSNE assigned Provider number and NPI).

If you answered "No" to #14, you may provide us with your NPI information below (please include your practice name, provider name, BCBSNE assigned Provider number and NPI).

16. Have you begun to use your NPI(s) on any of your electronic transactions?

Have you begun to use your NPI(s) on any of your electronic transactions? Yes

17. If you answered "no" to #16, please indicate when you plan on sending NPI with your electronic transactions. (NOTE: Due to the recent CMS communication on extending the NPI contingency, please include your BCBSNE assigned provider number as well as your NPI with your electronic transactions - review NPI Update on our website for any questions.)

If you answered "no" to #16, please indicate when you plan on sending NPI with your electronic transactions. (NOTE: Due to the recent CMS communication on extending the NPI contingency, please include your BCBSNE assigned provider number as well as your NPI with your electronic transactions - review NPI Update on our website for any questions.)

18. Thank you for taking the survey. If you have any more NPI or other electronic transaction questions or issues, please describe below. So we may answer your question(s) directly, please include your name, telephone number and email address in the box below.

Thank you for taking the survey. If you have any more NPI or other electronic transaction questions or issues, please describe below. So we may answer your question(s) directly, please include your name, telephone number and email address in the box below.

1. Electronic Claims and Transactions