SurveyMonkey Powered Online Survey

The Pepper Group, a marketing research company, is conducting this survey with the support of the International Center On Deafness and the Arts (I.C.O.D.A.). We are gathering data to help in the development of a new technology to better serve the deaf community, particularly in medical and emergency situations. We respectfully request your insights and feedback. The survey should only require about 10 minutes to complete. All information gathered will remain anonymous and is strictly confidential. Thank you in advance for your valued input.

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* 1. Do you communicate using American Sign Language (ASL)?

Yes

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* 2. Do you read lips?

Yes

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* 3. Are you familiar with Video Relay Services/VRS (the ability to make video relay calls through a certified ASL interpreter over the Internet)?

Yes

No (skip to question # 10)

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* 4. Have you ever used a Video Relay Service (VRS)?

Yes

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* 5. How familiar are you with the following Video Relay Services (VRS)?

	Extremely Familiar	Very Familiar	Somewhat Familiar	Not at all Familiar
Hands-On	Hands-On Extremely Familiar	Hands-On Very Familiar	Hands-On Somewhat Familiar	Hands-On Not at all Familiar
Sorenson	Sorenson Extremely Familiar	Sorenson Very Familiar	Sorenson Somewhat Familiar	Sorenson Not at all Familiar
Deaf-Talk	Deaf-Talk Extremely Familiar	Deaf-Talk Very Familiar	Deaf-Talk Somewhat Familiar	Deaf-Talk Not at all Familiar
Sprint	Sprint Extremely Familiar	Sprint Very Familiar	Sprint Somewhat Familiar	Sprint Not at all Familiar
AT&T	AT&T Extremely Familiar	AT&T Very Familiar	AT&T Somewhat Familiar	AT&T Not at all Familiar

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* 6. Would you recommend these VRS services to another hearing-impaired person?

	Definitely Recommend	Might Recommend	Usually Would Not Recommend	Definitely Would Not Recommend	No Opinion
Hands-On	Hands-On Definitely Recommend	Hands-On Might Recommend	Hands-On Usually Would Not Recommend	Hands-On Definitely Would Not Recommend	Hands-On No Opinion
Sorenson	Sorenson Definitely Recommend	Sorenson Might Recommend	Sorenson Usually Would Not Recommend	Sorenson Definitely Would Not Recommend	Sorenson No Opinion
Deaf-Talk	Deaf-Talk Definitely Recommend	Deaf-Talk Might Recommend	Deaf-Talk Usually Would Not Recommend	Deaf-Talk Definitely Would Not Recommend	Deaf-Talk No Opinion
Sprint	Sprint Definitely Recommend	Sprint Might Recommend	Sprint Usually Would Not Recommend	Sprint Definitely Would Not Recommend	Sprint No Opinion
AT&T	AT&T Definitely Recommend	AT&T Might Recommend	AT&T Usually Would Not Recommend	AT&T Definitely Would Not Recommend	AT&T No Opinion