The Board of Hamilton County Commissioners is proud to announce the implementation of another customer service tool.

In Hamilton County, we want to satisfy our customers. By focusing on practices that work and those that do not work, county departments are able to become more customer friendly, build greater customer loyalty, and exceed public expectations.

Secret shopping is an invaluable tool the county will use to monitor customer satisfaction from the beginning to the end of all service experiences including,
* the appearance and accessibility of parking
* the appearance and accessibility of the building and office
* the warmth and sincerity of staff
* the accuracy, timeliness, and responsiveness of information
* the services provided
* the professionalism of staff

There is no replacement for checking out services through a customer's point of view.

Interested? Please hit next to learn more