DISCRIMINATION AND HARASSMENT COUNSEL PROGRAM

1. PROGRAM EVALUATION SURVEY

If you used the services of the Discrimination and Harassment Counsel Program (DHC Program), please complete this program evaluation form. This questionnaire should take 10 minutes to complete. Your confidential and anonymous responses will be used to determine the effectiveness of our program and make improvements or changes where appropriate. Your comments are important to us.

To complete the questionnaire, simply scroll down and fill in your responses.

Question Title

* 1. When did you first contact the DHC Program?

Question Title

* 2. How did you contact the DHC Program?

Phone

Fax

Mail

Other (please specify)

Question Title

* 3. What was the time period between your first contact with the DHC program and your first exchange with the DHC?

Within 48 hours

Between 2 days and 5 days

Between 5 days and 10 days

Longer than 10 days

Question Title

* 4. Do you believe that the DHC Program provided services in a timely manner?

Yes

Question Title

* 5. For how long and how often have you used the services of the DHC?

Question Title

* 6. The following Counsel provide or have provided the services of the DHC Program. Please indicate which Counsel provided services to you (you may select more than one):

Cynthia Petersen

David Bennett

Lynn Bevan

Mary Theresa Devlin

Sylvia Davis

I do not know

Question Title

* 7. In what language did you request the services of the DHC?

English

French

Question Title

* 8. Did you receive the services in the language requested?

Yes

Question Title

* 9. Why did you contact the DHC? (you may select more than one)

To complain about discrimination or harassment by a lawyer

To inquire about the services offered by the Program

To inquire about harassment and discrimination

To inquire about education programs offered by the DHC Program

To seek mediation services

Other (please specify)

Question Title

* 10. What types of services were provided to you by the DHC? (you may select more than one)

Information about harassment and discrimination

Information about my options

Mediation

Informal resolution

Information about who to contact to make a formal complaint

Referral to other support services

Information about resource materials

Other (please specify)

Question Title

* 11. Are there any other services that you would like the DHC Program to offer?

Yes, please specify

Question Title

* 12. Did you experience any difficulties or challenges in your relationship with the DHC?

Yes, what were they?

Question Title

* 13. Was your contact with the DHC Program helpful to you? Please explain

Question Title

* 14. Was the information provided by the DHC clear?

Yes

Question Title

* 15. How did you hear about the DHC program?

DHC brochure in French/English

DHC brochure in Chinese

DHC brochure in Braille

Web site

Advertisement in the Ontario Reports

Through colleagues or friends

By contacting the Law Society

By attending an education/information session offered by the DHC

Other (please specify)

Question Title

* 16. Did the DHC Program meet your needs/expectations? Please explain.

Question Title

* 17. Please rate the quality of the services provided by the DHC.

Excellent

Very good

Satisfactory

Fair

Poor

DISCRIMINATION AND HARASSMENT COUNSEL PROGRAM

1. PROGRAM EVALUATION SURVEY

Question Title

* 1. When did you first contact the DHC Program?

Question Title

* 2. How did you contact the DHC Program?

Question Title

* 3. What was the time period between your first contact with the DHC program and your first exchange with the DHC?

Question Title

* 4. Do you believe that the DHC Program provided services in a timely manner?

Question Title

* 5. For how long and how often have you used the services of the DHC?

Question Title

* 6. The following Counsel provide or have provided the services of the DHC Program. Please indicate which Counsel provided services to you (you may select more than one):

Question Title

* 7. In what language did you request the services of the DHC?

Question Title

* 8. Did you receive the services in the language requested?

Question Title

* 9. Why did you contact the DHC? (you may select more than one)

Question Title

* 10. What types of services were provided to you by the DHC? (you may select more than one)

Question Title

* 11. Are there any other services that you would like the DHC Program to offer?

Question Title

* 12. Did you experience any difficulties or challenges in your relationship with the DHC?

Question Title

* 13. Was your contact with the DHC Program helpful to you? Please explain

Question Title

* 14. Was the information provided by the DHC clear?

Question Title

* 15. How did you hear about the DHC program?

Question Title

* 16. Did the DHC Program meet your needs/expectations? Please explain.

Question Title

* 17. Please rate the quality of the services provided by the DHC.

Question Title

* 18. What can we do to improve the DHC Program?

Question Title

* 19. Would you recommend this program to your friends or colleagues? Please explain.