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* 1. Please indicate which of the following services your company currently uses for WAN communications among your various sites.

The question refers to your view of the service delivered, not the service provider's core network infrastructure. For instance, if you use frame relay service, but you happen to know that the service provider uses ATM to transport the traffic, this is a frame relay service and not an ATM service.

Please check all that apply.

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* 2. For each of the services listed below, please indicate your plans to increase or decrease your dependence on and use of the service category over the next year.

  Significantly decrease use Decrease use somewhat Little or no change Increase use somewhat Significantly increase use Don't know or N/A
Frame relay
ATM
MPLS-based Private IP VPN (including IP-enabled frame relay)
Internet-based (IP-Sec) VPN
Dedicated transmission service (Private line) at T1/E1 speeds or less
Dedicated transmission service (Private line) at T3/E3 speeds or above, including SONET

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* 3. Please indicate which of the following types of networking equipment you currently use in your network. Please also indicate whether you own the equipment or it is supplied as a part of a managed service.

  We currently own the equipment Currently supplied as a part of a managed service Currently a mix of owned and managed service Plan to start using within the next 12 months Don't use / Don't know
Routers
CSU/DSUs (basic and/or integrated into router)
Intelligent CSU/DSUs for network monitoring
WAN Network monitoring
Traffic shaping
Compression
Server load balancing
SSL acceleration
IP-Sec VPN appliance functions
Application-layer performance management
Network Intrusion detection/prevention systems
Stateful inspection firewalls
Application-based firewalls
Configuration and change management

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* 4. For each of the types of equipment listed below, please indicate your current level of satisfaction using a scale from 1 (not satisfied) to 5 (highly satisfied).

  1
Not Satisfied 		2 3 4 5
Highly Satisfied 		Don't know or N/A
Routers
CSU/DSUs (basic and/or integrated into router)
Intelligent CSU/DSUs for network monitoring
WAN Network monitoring
Traffic shaping
Compression
Server load balancing
SSL acceleration
IP-Sec VPN appliance functions
Application-layer performance management
Network Intrusion detection/prevention systems
Stateful inspection firewalls
Application-based firewalls
Configuration and change management

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* 5. For each of the types of equipment listed below, please indicate your plans to increase or decrease your dependence on and use of this equipment category over the next year.

  Significantly decrease use Decrease use somewhat Little or no change Increase use somewhat Significantly increase use Don't know or N/A
Routers
CSU/DSUs (basic and/or integrated into router)
Intelligent CSU/DSUs for network monitoring
WAN Network monitoring
Traffic shaping
Compression
Server load balancing
SSL acceleration
IP-Sec VPN appliance functions
Application-layer performance management
Network Intrusion detection/prevention systems
Stateful inspection firewalls
Application-based firewalls
Configuration and change management

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* 6. Do you see each of the functions below as being best performed as a task that is distributed throughout the network or as a task that is primarily performed at one or a few major processing sites?

  Highly distributed Somewhat distributed Somewhat centralized Highly centralized Don't know / Don't use
WAN Network monitoring
Traffic shaping
Compression
Server load balancing
SSL acceleration
IP-Sec VPN appliance functions
Application-layer performance management
Network Intrusion detection/prevention systems
Stateful inspection firewalls
Application-based firewalls
Configuration and change management

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* 7. To what extent is it important for your WAN networking equipment to support each of the following as an access technology? Please check all that apply.

  Not at all important Somewhat important Very important Critical Don't know / Don't use
Traditional leased line at speeds up to and including T1/E1
Traditional leased line at speeds above T1/E1
Metro Ethernet
SONET (OC-3 or above)
Cable modem
Business class DSL
Consumer class DSL
Frame relay

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* 8. Using a scale of 1 (not at all important) to 5 (critical), how important is it to solve each of the following problems with your WAN networking equipment?

  1
Not at all important 		2 3 4 5
Critical 		N/A
End-to-end traffic shaping
SLA compliance verification
Protecting corporate resources
Better bandwidth utilization
Ensuring performance of key applications
Overall management and control
Latency
Jitter (variable latency)
Controlling unimportant/rogue applications

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* 9. Using a scale of 1 (Not at all significant) to 5 (Extremely significant), how significant is each of the following factors in your choice of new WAN networking equipment?

  1
Not at all significant 		2 3 4 5
Extremely significant 		N/A
Ease of deployment/use
Service provider compliance certification
Low operational cost (set-and-forget)
Comprehensive feature set
Initial cost
Total cost of ownership (TCO)
Manufacturer brand
Solves a single problem very well
Adherence to standards

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* 10. Please indicate which of the following you consider to be MAJOR POSITIVE factors that are accelerating your decision to upgrade your current WAN networking equipment. Please check no more than THREE of the items below as MAJOR factors.

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* 11. Please indicate which of the following you consider to be MAJOR NEGATIVE factors that are inhibiting or delaying your decision to upgrade your current WAN networking equipment. Please check no more than THREE of the items below as MAJOR factors.

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* 12. What do you see as the most appropriate place for each of the following functions to reside within the network?

  Single-purpose stand-alone appliance Part of a multifunction appliance Integrated into the router Network-based service Don't know / Don't need
WAN Network monitoring
Traffic shaping
Compression
Server load balancing
SSL acceleration
IP-Sec VPN appliance functions
Application-layer performance management
Network Intrusion detection/prevention systems
Stateful inspection firewalls
Application-based firewalls
Configuration and change management

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* 13. Using a scale of 1 (Not effective) to 5 (Extremely effective), how effective have you been in dealing with each of the following issues in your WAN:

  1
Not at all effective 		2 3 4 5
Extremely effective 		N/A
Controlling unwanted P2P and recreational traffic
Containing/blocking potentially malicious traffic
Ensuring QoS for VoIP traffic
Ensuring QoS for business-critical applications
Gaining complete visibility into application-level traffic
Consistently minimizing congestion on WAN links

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* 14. Which of the following best describes your view of ideal traffic shaping capabilities?

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* 15. Approximately what percent of your total WAN traffic is encrypted by using the following technologies?

  None less than 10% 10% - 25% 25% - 50% More than 50% Don't know or N/A
SSL
IPSec
Other

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* 16. If you encrypt traffic using a method other than SSL or IP Sec, please indicate what that method is.

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* 17. To what extent are you concerned that encrypting traffic might impair the ability to apply effective traffic shaping?

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* 18. How many sites are in your wide area network?

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* 19. How many employees are in your organization?

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* 20. What are the approximate annual revenues of your company?

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* 21. What is your company's total budget for WAN connectivity services? (Please indicate the equivalent in US Dollars.)

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* 22. What is your role related to your company’s use of WAN services?

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* 23. Where is your company headquartered?

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