Top Reasons To Consider Replacement Of
Your Current Workforce Management Platform
 

Balancing work volume and resources to achieve a desired quality of service is the essence of workforce management. The responsibility does not end with the production of an optimal schedule. Immediate and unexpected changes in employee status, such as sick leave, or unforeseen changes in the workload dictate that conditions be constantly monitored and spontaneous adjustments made. How confident are you with your workforce management (WFM) system? Pipkins has a few questions that help evaluate your current WFM system.

Once completed, you will be entered into a drawing for a FREE 60-day trial of Pipkins' hosted workforce management solution, plus you can download, "Don’t Get Burned By A Workforce Scheduling System" from Pipkins which will help you avoid making costly mistakes when purchasing a workforce management (WFM) package.

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How many agents are you scheduling at your call center?

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Do you currently have a workforce scheduling product in place?

If you answered "yes" to the above question, please specify the package you are using

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What ACD (automated call distribution) system are you currently using to run your call center?