Intelligent Calendar Services - Exchange Administrators

1. Internet Free/Busy Service

Welcome to our brief survey on Intelligent Calendaring Services. We are
trying to understand how people schedule meetings using the computer. We are specifically
interested in learning more about how people use Free/Busy information
to check on other people's schedules and identify mutually compatible
meeting times, especially for meetings with attendees from different
companies.

This survey is to evaluate potential interest in the concept
of a "universal free/busy calendaring service" that works across
domains, across calendaring servers and clients, and across firewalls.

Thank you for your assistance. This survey should take 3 minutes to
complete. One randomly selected entrant will receive an Apple iPod mini as
an incentive to participate.

Question Title

* 1. How intensely does your company use the calendaring features in Microsoft Outlook/Exchange?

We are very heavy users of the calendaring features

We are above average users of the calendaring features

We are average users of the calendaring features

We are below average users of the calendaring features

We do not use the calendaring features

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* 2. Do you enable the Free/Busy feature in Exchange so that people outside the company can check Free/Busy information for your users inside your company?

Yes

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* 3. Have you ever published Free/Busy information to a URL via WebDAV so others outside the domain could access it?

Yes

No, but we are considering it

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* 4. If you have implemented the ability to post Free/Busy to a web site (or have used the Microsoft Internet Free/Busy service) please tell us your experience with it

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* 5. What calendar client does your enterprise use?

Microsoft Outlook XP/2000/2003

IBM Notes

Evolution

Ximian

Mozilla

Outlook Web Access

Other web access portal

Other

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* 6. Which calendar server do you use?

MS - Exchange 2003

MS - Exchange 2000

MS - Exchange 5.5

IBM/Notes

Oracle

Sun

Other

Don't Know

Question Title

* 7. Does the lack of Free/Busy information for people outside your immediate Exchange directory (basically your company) affect your user's personal productivity in scheduling meetings - i.e. do they they waste time sending emails, following up on emails, and playing telephone tag to find a mutually convenient available time for a meeting?

Yes, we hear from our users that this is a big problem

We sometimes hear that this is a problem from our end users

We don't hear often from users on this but we suspect it is a productivity issue for them

It is not a problem for our users - at least from feedback we get directly from them

Question Title

* 8. What percentage of meetings do your users schedule using Outlook that contain at least one person who is not in your company?

80-100%

60-80%

40-60%

20-40%

0-20%

I don't know

Question Title

* 9. Would you find a universal free/busy service embedded inside of Outlook (via plug-in) that provided quick and easy access to the free/busy calendar information of people outside your company valuable? This service allows those whom your end users select to see their free/busy information to enable them to more effectively schedule meetings. This service would be permission-based, meaning a user would need to both subscribe and then also specifically identify which people in your contact list would be authorized to see your free/busy calendar information. This service would support users with Notes and Exchange servers, and would also support users of any calender client subscribed to the universal free/busy service.

We would be very interested in such a service

We would be possibly interested in such a service

We would not be interested in such a service

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* 10. Do you allow your end users to download Outlook plug-ins?

Yes

No, but we push via IT plug-ins we want for the desktop

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* 11. If there was a public service that allowed any of your users to subscribe over the internet and get access to universal free/busy, would you a) allow them to subscribe to and use the public service, or b) prefer to enter into a paid enterprise license to deploy the service in your enterprise and maintain control over it.

Would allow those who wanted it to subscribe to a public service

Would prefer that the enterprise license, manage, and maintain such a service

Question Title

* 12. How important would the following features be in an enterprise version of a universal free/busy service?

	Very Important	Somewhat Important	Not Important
Security controls	Security controls Very Important	Security controls Somewhat Important	Security controls Not Important
Administrative controls	Administrative controls Very Important	Administrative controls Somewhat Important	Administrative controls Not Important
Usage reports	Usage reports Very Important	Usage reports Somewhat Important	Usage reports Not Important
Additional user features (full calendar sharing, access from IM)	Additional user features (full calendar sharing, access from IM) Very Important	Additional user features (full calendar sharing, access from IM) Somewhat Important	Additional user features (full calendar sharing, access from IM) Not Important
Additional enterprise features (white and black lists, role based permissions)	Additional enterprise features (white and black lists, role based permissions) Very Important	Additional enterprise features (white and black lists, role based permissions) Somewhat Important	Additional enterprise features (white and black lists, role based permissions) Not Important

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* 13. What are the biggest questions or concerns you might have about such a service?

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* 14. How would you prefer to pay for this kind of a universal free/busy service?

Per user annual fee

Annual fixed fee

Usage based fees

We would not pay for such a service

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* 15. Would your users want the ability to check their calendar information from any of the following tools or devices?

Telephone

Instant Messenger (Yahoo, MSN, AIM)

Web

Blackberry/RIM/iPAQ/Palm

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* 16. Do your users have problems with compatibility issues when sending Outlook meeting invitations to users outside the Exchange domain?

Yes, frequently

Often

Occasionally

Rarely or Never

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* 17. How many users does your Exchange server currently support?

Less than 100

100-500

500-1000

1000-2500

2500-5000

More than 5000

Question Title

* 1. How intensely does your company use the calendaring features in Microsoft Outlook/Exchange?

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* 2. Do you enable the Free/Busy feature in Exchange so that people outside the company can check Free/Busy information for your users inside your company?

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* 3. Have you ever published Free/Busy information to a URL via WebDAV so others outside the domain could access it?

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* 4. If you have implemented the ability to post Free/Busy to a web site (or have used the Microsoft Internet Free/Busy service) please tell us your experience with it

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* 5. What calendar client does your enterprise use?

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* 6. Which calendar server do you use?

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* 8. What percentage of meetings do your users schedule using Outlook that contain at least one person who is not in your company?

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* 10. Do you allow your end users to download Outlook plug-ins?

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* 12. How important would the following features be in an enterprise version of a universal free/busy service?

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* 13. What are the biggest questions or concerns you might have about such a service?

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* 14. How would you prefer to pay for this kind of a universal free/busy service?

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* 15. Would your users want the ability to check their calendar information from any of the following tools or devices?

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* 16. Do your users have problems with compatibility issues when sending Outlook meeting invitations to users outside the Exchange domain?

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* 17. How many users does your Exchange server currently support?

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* 18. Please enter your email address if you wish to be placed in the drawing for the Apple iPod mini.