Metro Ethernet Services - 2007 - Reference Copy

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* 1. Which of the following best describes your historical networking expertise?

WAN, with move to include LAN

LAN, with move to include WAN

Equally LAN and WAN

Other (please specify)

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* 2. What is your role in your company’s Metro Ethernet implementation?

Decision maker

Influencer

Recommender

Not involved

Other (please specify)

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* 3. The company you work for most closely fits into which one of the following categories?

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* 4. Which of the following best describes the perspective from which you will be answering these questions? (Consultants, analysts, etc. should choose one perspective from which to answer. Your answer here will also determine which set of quetions you are asked.)

Enterprise or other user (or potential user) of Metro Ethernet Services

Commercial provider of Metro Ethernet Services to a customer base

Users section begins here, and Service Providers skip this section...

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* 5. When planning for Metro Ethernet products and services, what is the likelihood that you will deploy using each of the following for at least a part of your implementation:

	Not a chance	Very unlikely	50/50 chance	Very likely	Definite	N/A or Don't Know
Purchased as a service from a traditional service provider	Purchased as a service from a traditional service provider Not a chance	Purchased as a service from a traditional service provider Very unlikely	Purchased as a service from a traditional service provider 50/50 chance	Purchased as a service from a traditional service provider Very likely	Purchased as a service from a traditional service provider Definite	Purchased as a service from a traditional service provider N/A or Don't Know
Purchased as a service from a non-traditional service provider	Purchased as a service from a non-traditional service provider Not a chance	Purchased as a service from a non-traditional service provider Very unlikely	Purchased as a service from a non-traditional service provider 50/50 chance	Purchased as a service from a non-traditional service provider Very likely	Purchased as a service from a non-traditional service provider Definite	Purchased as a service from a non-traditional service provider N/A or Don't Know
Implement our own service over dark fiber	Implement our own service over dark fiber Not a chance	Implement our own service over dark fiber Very unlikely	Implement our own service over dark fiber 50/50 chance	Implement our own service over dark fiber Very likely	Implement our own service over dark fiber Definite	Implement our own service over dark fiber N/A or Don't Know
Implement over dark fiber as a "private network," but installed and managed by a third party	Implement over dark fiber as a "private network," but installed and managed by a third party Not a chance	Implement over dark fiber as a "private network," but installed and managed by a third party Very unlikely	Implement over dark fiber as a "private network," but installed and managed by a third party 50/50 chance	Implement over dark fiber as a "private network," but installed and managed by a third party Very likely	Implement over dark fiber as a "private network," but installed and managed by a third party Definite	Implement over dark fiber as a "private network," but installed and managed by a third party N/A or Don't Know

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* 6. At what stage is your company in deploying Metro Ethernet technology?

Evaluating only

Testing and limited production

Already in widespread production and/or in the implementation process

Plan for production traffic within 6 months

Plan for production traffic in 6 months to 1 year

Plan for production traffic in 1 to 2 years

Plan for production traffic in more than 2 years

No plans to implement

Other (please specify)

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* 7. What are the THREE biggest drivers behind your Metro Ethernet implementation? (Please check ONLY THREE.)

Video services (e.g. videoconferencing, desktop video, video broadcasts)

Ease of integration with MPLS services

Business continuity options are improved/simplified

Disaster recover is better/easier

Higher access speeds

Avoids additional protocol conversions

Lower cost for high-speed access

Ease of VLAN extension

Simplicity for operational staff

Other (please specify) or Not Applicable

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* 8. For approximately what percentage of your company sites are Metro Ethernet Services available from one or more service providers? Note: Please include only those sites for which you would consider using these services.

	1% to 33%	33% to 67%	67% to 99%	All	None	Don't Know
Currently or by 12/31/06	Currently or by 12/31/06 1% to 33%	Currently or by 12/31/06 33% to 67%	Currently or by 12/31/06 67% to 99%	Currently or by 12/31/06 All	Currently or by 12/31/06 None	Currently or by 12/31/06 Don't Know
During 2007	During 2007 1% to 33%	During 2007 33% to 67%	During 2007 67% to 99%	During 2007 All	During 2007 None	During 2007 Don't Know
After 2007	After 2007 1% to 33%	After 2007 33% to 67%	After 2007 67% to 99%	After 2007 All	After 2007 None	After 2007 Don't Know

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* 9. When will you deploy the Metro Ethernet services for the following access purposes?

	No plans/Don't know	Within 12 to 24 months	Within 6 to 12 months	Already deploying	Within the next 6 months
Access to other WAN services	Access to other WAN services No plans/Don't know	Access to other WAN services Within 12 to 24 months	Access to other WAN services Within 6 to 12 months	Access to other WAN services Already deploying	Access to other WAN services Within the next 6 months
Internet VPN Access	Internet VPN Access No plans/Don't know	Internet VPN Access Within 12 to 24 months	Internet VPN Access Within 6 to 12 months	Internet VPN Access Already deploying	Internet VPN Access Within the next 6 months
Internet Access (other than Internet-based VPN)	Internet Access (other than Internet-based VPN) No plans/Don't know	Internet Access (other than Internet-based VPN) Within 12 to 24 months	Internet Access (other than Internet-based VPN) Within 6 to 12 months	Internet Access (other than Internet-based VPN) Already deploying	Internet Access (other than Internet-based VPN) Within the next 6 months
Site-to-site metro area communications	Site-to-site metro area communications No plans/Don't know	Site-to-site metro area communications Within 12 to 24 months	Site-to-site metro area communications Within 6 to 12 months	Site-to-site metro area communications Already deploying	Site-to-site metro area communications Within the next 6 months

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* 10. Have you been able to calculate a hard ROI/payback with an existing or planned Metro Ethernet implementation?

Yes

'Soft' payback will be or has been justification enough

Don't know / Haven't tried

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* 11. What are the THREE most challenging factors in justifying or deploying Metro Ethernet services? (Please check ONLY THREE.)

High equipment prices

Not needed

High service prices

Managing/troubleshooting

Reliability concerns

Security concerns

High packet overhead

High operations costs/total cost of ownership

Other (please specify)

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* 12. Which of the following speed services do you see being deployed in your network in the foreseeable future?

	Virtually no deployment	Limited deployment	Moderate deployment	Widespread deployment	Nearly ubiquitous deployment	N/A or Don't Know
Greater than 40 Gbps	Greater than 40 Gbps Virtually no deployment	Greater than 40 Gbps Limited deployment	Greater than 40 Gbps Moderate deployment	Greater than 40 Gbps Widespread deployment	Greater than 40 Gbps Nearly ubiquitous deployment	Greater than 40 Gbps N/A or Don't Know
40 Gbps	40 Gbps Virtually no deployment	40 Gbps Limited deployment	40 Gbps Moderate deployment	40 Gbps Widespread deployment	40 Gbps Nearly ubiquitous deployment	40 Gbps N/A or Don't Know
Between 1 Gbps and 40 Gbps	Between 1 Gbps and 40 Gbps Virtually no deployment	Between 1 Gbps and 40 Gbps Limited deployment	Between 1 Gbps and 40 Gbps Moderate deployment	Between 1 Gbps and 40 Gbps Widespread deployment	Between 1 Gbps and 40 Gbps Nearly ubiquitous deployment	Between 1 Gbps and 40 Gbps N/A or Don't Know
1 Gbps	1 Gbps Virtually no deployment	1 Gbps Limited deployment	1 Gbps Moderate deployment	1 Gbps Widespread deployment	1 Gbps Nearly ubiquitous deployment	1 Gbps N/A or Don't Know
100 Mbps	100 Mbps Virtually no deployment	100 Mbps Limited deployment	100 Mbps Moderate deployment	100 Mbps Widespread deployment	100 Mbps Nearly ubiquitous deployment	100 Mbps N/A or Don't Know
10 Mbps	10 Mbps Virtually no deployment	10 Mbps Limited deployment	10 Mbps Moderate deployment	10 Mbps Widespread deployment	10 Mbps Nearly ubiquitous deployment	10 Mbps N/A or Don't Know
Less than 10 Mbps (Midband)	Less than 10 Mbps (Midband) Virtually no deployment	Less than 10 Mbps (Midband) Limited deployment	Less than 10 Mbps (Midband) Moderate deployment	Less than 10 Mbps (Midband) Widespread deployment	Less than 10 Mbps (Midband) Nearly ubiquitous deployment	Less than 10 Mbps (Midband) N/A or Don't Know

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* 13. Which of the following products (for private network use over dark fiber and/or dedicated copper) do you see being deployed in your network in the foreseeable future?

	Virtually no deployment	Nearly ubiquitous deployment	Limited deployment	Moderate deployment	Widespread deployment	N/A or Don't Know
Data Center Redundancy Equipment	Data Center Redundancy Equipment Virtually no deployment	Data Center Redundancy Equipment Nearly ubiquitous deployment	Data Center Redundancy Equipment Limited deployment	Data Center Redundancy Equipment Moderate deployment	Data Center Redundancy Equipment Widespread deployment	Data Center Redundancy Equipment N/A or Don't Know
Data Center Consolidation Equipment	Data Center Consolidation Equipment Virtually no deployment	Data Center Consolidation Equipment Nearly ubiquitous deployment	Data Center Consolidation Equipment Limited deployment	Data Center Consolidation Equipment Moderate deployment	Data Center Consolidation Equipment Widespread deployment	Data Center Consolidation Equipment N/A or Don't Know
Integrated Branch Office Platforms	Integrated Branch Office Platforms Virtually no deployment	Integrated Branch Office Platforms Nearly ubiquitous deployment	Integrated Branch Office Platforms Limited deployment	Integrated Branch Office Platforms Moderate deployment	Integrated Branch Office Platforms Widespread deployment	Integrated Branch Office Platforms N/A or Don't Know

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* 14. As a consumer of a service, to what extent do you care which equipment supplier provides the infrastructure for the service supplier?

	Totally unimportant	Slightly important	Moderately important	Major factor	Critical	N/A
Extent	Extent Totally unimportant	Extent Slightly important	Extent Moderately important	Extent Major factor	Extent Critical	Extent N/A

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* 15. Please indicate the extent to which you have already undergone or intend to undergo a thorough reevaluation of supplier(s) for your Metro Ethernet implementation.

We definitely will use an incumbent supplier

We probably will use an incumbent supplier

We probably will conduct a full evaluation of all suppliers (RFP)

We definitely will conduct a full evaluation of all suppliers (RFP) because we want to consider all options

We definitely will conduct a full evaluation of all suppliers (RFP) because of government or other regulations

Undecided

Other (please specify)

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* 16. Which of the following best describes your plans for ownership and management of your Metro Ethernet implementation?

We definitely will operate our own network.

We probably will operate our own equipment, but we are still evaluating other options.

We probably will use a managed service of some form

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* 17. If you are planning to use a service provider, which partners will you consider? (Please check all that apply)

AT&T

Bell Canada

Level 3

Qwest

Sprint

Telstra

Telus

Verizon

TWC

Cox

Charter

Other (please specify)

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* 18. If you are considering an implementation that requires your purchasing equipment, which of the following are your preferred partners for Metro Ethernet solutions? (Please check all that apply.)

We don't need a partner; We'll do it ourselves.

Direct from System Integrator (IBM, CSC, etc.)

Direct from Value Added Reseller

Direct from Telecom Service Provider (Verizon, AT&T, Level 3, BT, etc)

Direct from Wireless Services Provider (Cingular, T-Mobile, etc.)

Direct from Networking Equipment Vendor (Cisco, Lucent, Nortel, etc.)

Not sure

Other (please specify)

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* 19. If you are considering using either a private network (over dark fiber) or a managed service, which 3 equipment vendors would you be likely to consider for providing the Metro Ethernet equipment? (Please check all that apply)

Lucent

Huawei

Ciena

Cisco

Alcatel

Nortel

Other (please specify)

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* 20. Please rank the importance of deploying each of the following in your network over the next 18 months on a scale of 1 (unimportant) to 7 (critical).

	Unimportant - 1	2	3	Somewhat important - 4	5	6	Critical - 7	N/A
Metro Ethernet	Metro Ethernet Unimportant - 1	Metro Ethernet 2	Metro Ethernet 3	Metro Ethernet Somewhat important - 4	Metro Ethernet 5	Metro Ethernet 6	Metro Ethernet Critical - 7	Metro Ethernet N/A
Network monitoring and management	Network monitoring and management Unimportant - 1	Network monitoring and management 2	Network monitoring and management 3	Network monitoring and management Somewhat important - 4	Network monitoring and management 5	Network monitoring and management 6	Network monitoring and management Critical - 7	Network monitoring and management N/A
Gigabit and 10-Gig Ethernet	Gigabit and 10-Gig Ethernet Unimportant - 1	Gigabit and 10-Gig Ethernet 2	Gigabit and 10-Gig Ethernet 3	Gigabit and 10-Gig Ethernet Somewhat important - 4	Gigabit and 10-Gig Ethernet 5	Gigabit and 10-Gig Ethernet 6	Gigabit and 10-Gig Ethernet Critical - 7	Gigabit and 10-Gig Ethernet N/A
Network-based storage	Network-based storage Unimportant - 1	Network-based storage 2	Network-based storage 3	Network-based storage Somewhat important - 4	Network-based storage 5	Network-based storage 6	Network-based storage Critical - 7	Network-based storage N/A
Wireless LANs	Wireless LANs Unimportant - 1	Wireless LANs 2	Wireless LANs 3	Wireless LANs Somewhat important - 4	Wireless LANs 5	Wireless LANs 6	Wireless LANs Critical - 7	Wireless LANs N/A
General routing/switching enhancements	General routing/switching enhancements Unimportant - 1	General routing/switching enhancements 2	General routing/switching enhancements 3	General routing/switching enhancements Somewhat important - 4	General routing/switching enhancements 5	General routing/switching enhancements 6	General routing/switching enhancements Critical - 7	General routing/switching enhancements N/A
Layer 4-7 security appliances	Layer 4-7 security appliances Unimportant - 1	Layer 4-7 security appliances 2	Layer 4-7 security appliances 3	Layer 4-7 security appliances Somewhat important - 4	Layer 4-7 security appliances 5	Layer 4-7 security appliances 6	Layer 4-7 security appliances Critical - 7	Layer 4-7 security appliances N/A
Voice over IP (VoIP)	Voice over IP (VoIP) Unimportant - 1	Voice over IP (VoIP) 2	Voice over IP (VoIP) 3	Voice over IP (VoIP) Somewhat important - 4	Voice over IP (VoIP) 5	Voice over IP (VoIP) 6	Voice over IP (VoIP) Critical - 7	Voice over IP (VoIP) N/A
Application acceleration	Application acceleration Unimportant - 1	Application acceleration 2	Application acceleration 3	Application acceleration Somewhat important - 4	Application acceleration 5	Application acceleration 6	Application acceleration Critical - 7	Application acceleration N/A

Service Providers section begins here, and Users skip this section...

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* 21. When planning for Metro Ethernet products and services, to what extent do you think your customers/prospects will consider using for at least a part of their implementation:

	Not a chance	Very unlikely	50/50 chance	Very likely	Definite	N/A or Don't Know
Purchased as a service from a traditional service provider	Purchased as a service from a traditional service provider Not a chance	Purchased as a service from a traditional service provider Very unlikely	Purchased as a service from a traditional service provider 50/50 chance	Purchased as a service from a traditional service provider Very likely	Purchased as a service from a traditional service provider Definite	Purchased as a service from a traditional service provider N/A or Don't Know
Purchased as a service from a non-traditional service provider	Purchased as a service from a non-traditional service provider Not a chance	Purchased as a service from a non-traditional service provider Very unlikely	Purchased as a service from a non-traditional service provider 50/50 chance	Purchased as a service from a non-traditional service provider Very likely	Purchased as a service from a non-traditional service provider Definite	Purchased as a service from a non-traditional service provider N/A or Don't Know
Implement their own service over dark fiber	Implement their own service over dark fiber Not a chance	Implement their own service over dark fiber Very unlikely	Implement their own service over dark fiber 50/50 chance	Implement their own service over dark fiber Very likely	Implement their own service over dark fiber Definite	Implement their own service over dark fiber N/A or Don't Know
Implement over dark fiber as a "private network," but installed and managed by a third party	Implement over dark fiber as a "private network," but installed and managed by a third party Not a chance	Implement over dark fiber as a "private network," but installed and managed by a third party Very unlikely	Implement over dark fiber as a "private network," but installed and managed by a third party 50/50 chance	Implement over dark fiber as a "private network," but installed and managed by a third party Very likely	Implement over dark fiber as a "private network," but installed and managed by a third party Definite	Implement over dark fiber as a "private network," but installed and managed by a third party N/A or Don't Know

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* 22. At what stage are most of your customers in deploying Metro Ethernet technology?

Evaluating only

Testing and limited production

Already in widespread production and/or in the implementation process

Plan for production traffic within 6 months

Plan for production traffic in 6 months to 1 year

Plan for production traffic in 1 to 2 years

Plan for production traffic in more than 2 years

No plans to implement

Other (please specify)

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* 23. What are the THREE biggest drivers for your customers behind their Metro Ethernet implementation? (Please check ONLY THREE.)

Disaster recover is better/easier

Higher access speeds

Business continuity options are improved/simplified

Video services (e.g. videoconferencing, desktop video, video broadcasts)

Lower cost for high-speed access

Ease of VLAN extension

Ease of integration with MPLS services

Simplicity for operational staff

Avoids additional protocol conversions

Other (please specify)

Question Title

* 24. Approximately what percentage of your customers' sites can be reached by Metro Ethernet Services? Note: Please include only those sites that are candidates for using these services.

	None	1% to 33%	33% to 67%	67% to 99%	All	Don't Know
Currently or by 12/31/06	Currently or by 12/31/06 None	Currently or by 12/31/06 1% to 33%	Currently or by 12/31/06 33% to 67%	Currently or by 12/31/06 67% to 99%	Currently or by 12/31/06 All	Currently or by 12/31/06 Don't Know
During 2007	During 2007 None	During 2007 1% to 33%	During 2007 33% to 67%	During 2007 67% to 99%	During 2007 All	During 2007 Don't Know
After 2007	After 2007 None	After 2007 1% to 33%	After 2007 33% to 67%	After 2007 67% to 99%	After 2007 All	After 2007 Don't Know

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* 25. When do you believe your customers will deploy Metro Ethernet services for the following purposes?

	Already deploying	Within the next 6 months	Within 6 to 12 months	Within 12 to 24 months	No plans/Don't know
Access to other WAN services	Access to other WAN services Already deploying	Access to other WAN services Within the next 6 months	Access to other WAN services Within 6 to 12 months	Access to other WAN services Within 12 to 24 months	Access to other WAN services No plans/Don't know
Internet VPN Access	Internet VPN Access Already deploying	Internet VPN Access Within the next 6 months	Internet VPN Access Within 6 to 12 months	Internet VPN Access Within 12 to 24 months	Internet VPN Access No plans/Don't know
Internet Access (other than Internet-based VPN)	Internet Access (other than Internet-based VPN) Already deploying	Internet Access (other than Internet-based VPN) Within the next 6 months	Internet Access (other than Internet-based VPN) Within 6 to 12 months	Internet Access (other than Internet-based VPN) Within 12 to 24 months	Internet Access (other than Internet-based VPN) No plans/Don't know
Site-to-site metro area communications	Site-to-site metro area communications Already deploying	Site-to-site metro area communications Within the next 6 months	Site-to-site metro area communications Within 6 to 12 months	Site-to-site metro area communications Within 12 to 24 months	Site-to-site metro area communications No plans/Don't know

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* 26. Do you think it will be important for your customers to calculate a hard ROI/payback with an existing or planned Metro Ethernet implementation?

Yes

'Soft' payback will be or has been justification enough

Don't know

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* 27. What do your customers see as the THREE most challenging factors in justifying or deploying Metro Ethernet services? (Please check ONLY THREE.)

High equipment prices

High service prices

Reliability concerns

High operations costs/total cost of ownership

High packet overhead

Not needed

Managing/troubleshooting

Security concerns

Other (please specify)

Question Title

* 28. Which of the following speed services do you see being needed by your customers in the foreseeable future?

	Virtually no deployment	Limited deployment	Moderate deployment	Widespread deployment	Nearly ubiquitous deployment	N/A or Don't Know
Greater than 40 Gbps	Greater than 40 Gbps Virtually no deployment	Greater than 40 Gbps Limited deployment	Greater than 40 Gbps Moderate deployment	Greater than 40 Gbps Widespread deployment	Greater than 40 Gbps Nearly ubiquitous deployment	Greater than 40 Gbps N/A or Don't Know
40 Gbps	40 Gbps Virtually no deployment	40 Gbps Limited deployment	40 Gbps Moderate deployment	40 Gbps Widespread deployment	40 Gbps Nearly ubiquitous deployment	40 Gbps N/A or Don't Know
Between 1 Gbps and 40 Gbps	Between 1 Gbps and 40 Gbps Virtually no deployment	Between 1 Gbps and 40 Gbps Limited deployment	Between 1 Gbps and 40 Gbps Moderate deployment	Between 1 Gbps and 40 Gbps Widespread deployment	Between 1 Gbps and 40 Gbps Nearly ubiquitous deployment	Between 1 Gbps and 40 Gbps N/A or Don't Know
1 Gbps	1 Gbps Virtually no deployment	1 Gbps Limited deployment	1 Gbps Moderate deployment	1 Gbps Widespread deployment	1 Gbps Nearly ubiquitous deployment	1 Gbps N/A or Don't Know
100 Mbps	100 Mbps Virtually no deployment	100 Mbps Limited deployment	100 Mbps Moderate deployment	100 Mbps Widespread deployment	100 Mbps Nearly ubiquitous deployment	100 Mbps N/A or Don't Know
10 Mbps	10 Mbps Virtually no deployment	10 Mbps Limited deployment	10 Mbps Moderate deployment	10 Mbps Widespread deployment	10 Mbps Nearly ubiquitous deployment	10 Mbps N/A or Don't Know
Less than 10 Mbps (Midband)	Less than 10 Mbps (Midband) Virtually no deployment	Less than 10 Mbps (Midband) Limited deployment	Less than 10 Mbps (Midband) Moderate deployment	Less than 10 Mbps (Midband) Widespread deployment	Less than 10 Mbps (Midband) Nearly ubiquitous deployment	Less than 10 Mbps (Midband) N/A or Don't Know

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* 29. Which of the following products (for private network use over dark fiber and/or dedicated copper) do you see being needed by your customers in the foreseeable future?

	Virtually no deployment	Limited deployment	Moderate deployment	Widespread deployment	Nearly ubiquitous deployment	N/A or Don't Know
Integrated Branch Office Platforms	Integrated Branch Office Platforms Virtually no deployment	Integrated Branch Office Platforms Limited deployment	Integrated Branch Office Platforms Moderate deployment	Integrated Branch Office Platforms Widespread deployment	Integrated Branch Office Platforms Nearly ubiquitous deployment	Integrated Branch Office Platforms N/A or Don't Know
Data Center Redundancy Equipment	Data Center Redundancy Equipment Virtually no deployment	Data Center Redundancy Equipment Limited deployment	Data Center Redundancy Equipment Moderate deployment	Data Center Redundancy Equipment Widespread deployment	Data Center Redundancy Equipment Nearly ubiquitous deployment	Data Center Redundancy Equipment N/A or Don't Know
Data Center Consolidation Equipment	Data Center Consolidation Equipment Virtually no deployment	Data Center Consolidation Equipment Limited deployment	Data Center Consolidation Equipment Moderate deployment	Data Center Consolidation Equipment Widespread deployment	Data Center Consolidation Equipment Nearly ubiquitous deployment	Data Center Consolidation Equipment N/A or Don't Know

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* 30. To what extent do you believe your customers care which equipment supplier provides the infrastructure for your services?

	Totally unimportant	Slightly important	Moderately important	Major factor	Critical	N/A
Extent	Extent Totally unimportant	Extent Slightly important	Extent Moderately important	Extent Major factor	Extent Critical	Extent N/A

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* 31. Which vendors did you consider or are you planning to consider for use in your network? (Please check all that apply)

Ciena

Alcatel

Lucent

Nortel

Cisco

Huawei

Other (please specify)

Question Title

* 32. Please rank the importance to your customers of deploying each of the following in your network over the next 18 months on a scale of 1 (unimportant) to 7 (critical).

	Unimportant - 1	2	6	Critical - 7	3	Somewhat important - 4	5	N/A
Voice over IP (VoIP)	Voice over IP (VoIP) Unimportant - 1	Voice over IP (VoIP) 2	Voice over IP (VoIP) 6	Voice over IP (VoIP) Critical - 7	Voice over IP (VoIP) 3	Voice over IP (VoIP) Somewhat important - 4	Voice over IP (VoIP) 5	Voice over IP (VoIP) N/A
Metro Ethernet	Metro Ethernet Unimportant - 1	Metro Ethernet 2	Metro Ethernet 6	Metro Ethernet Critical - 7	Metro Ethernet 3	Metro Ethernet Somewhat important - 4	Metro Ethernet 5	Metro Ethernet N/A
Application acceleration	Application acceleration Unimportant - 1	Application acceleration 2	Application acceleration 6	Application acceleration Critical - 7	Application acceleration 3	Application acceleration Somewhat important - 4	Application acceleration 5	Application acceleration N/A
General routing/switching enhancements	General routing/switching enhancements Unimportant - 1	General routing/switching enhancements 2	General routing/switching enhancements 6	General routing/switching enhancements Critical - 7	General routing/switching enhancements 3	General routing/switching enhancements Somewhat important - 4	General routing/switching enhancements 5	General routing/switching enhancements N/A
Wireless LANs	Wireless LANs Unimportant - 1	Wireless LANs 2	Wireless LANs 6	Wireless LANs Critical - 7	Wireless LANs 3	Wireless LANs Somewhat important - 4	Wireless LANs 5	Wireless LANs N/A
Gigabit and 10-Gig Ethernet	Gigabit and 10-Gig Ethernet Unimportant - 1	Gigabit and 10-Gig Ethernet 2	Gigabit and 10-Gig Ethernet 6	Gigabit and 10-Gig Ethernet Critical - 7	Gigabit and 10-Gig Ethernet 3	Gigabit and 10-Gig Ethernet Somewhat important - 4	Gigabit and 10-Gig Ethernet 5	Gigabit and 10-Gig Ethernet N/A
Network-based storage	Network-based storage Unimportant - 1	Network-based storage 2	Network-based storage 6	Network-based storage Critical - 7	Network-based storage 3	Network-based storage Somewhat important - 4	Network-based storage 5	Network-based storage N/A
Network monitoring and management	Network monitoring and management Unimportant - 1	Network monitoring and management 2	Network monitoring and management 6	Network monitoring and management Critical - 7	Network monitoring and management 3	Network monitoring and management Somewhat important - 4	Network monitoring and management 5	Network monitoring and management N/A
Layer 4-7 security appliances	Layer 4-7 security appliances Unimportant - 1	Layer 4-7 security appliances 2	Layer 4-7 security appliances 6	Layer 4-7 security appliances Critical - 7	Layer 4-7 security appliances 3	Layer 4-7 security appliances Somewhat important - 4	Layer 4-7 security appliances 5	Layer 4-7 security appliances N/A

Both Users and Service Providers are presented with this part of the survey.

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* 33. How many employees are there in your organization?

1 - 10

11 - 50

51 - 100

101 - 500

501 - 2000

More than 2000

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* 34. How would you rate your company relative to how rapidly it adopts new technology?

We like to be among the first to implement new technologies

We see ourselves as an early adopter; however, we wait until we see the problems others have had

We adopt new technologies when we are confident that they have become mainstream and widely accepted

We are reluctant to go to new technologies and will generally do so only when necessary

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* 35. Where is your company headquartered?

Canada

Western Europe (other than the UK)

Latin and South America

Asia-Pacific

Other (please specify)

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