Intelligent Calendar Services - End Users

1. Electronic Calendar Usage/FreeBusy Feature

Welcome to our brief survey on Intelligent Calendaring Services. We are trying to understand how people use the computer and Microsoft Outlook to schedule meetings. We are also interested in learning whether you might be interested in a universal Free/Busy Calendar service. This service could check the Free/Busy information of other people's calendars outside your company and Exchange domain and identify mutually compatible meeting times.

Thank you for your assistance. This survey should take 3 minutes to complete. One randomly selected entrant will receive an Apple iPod mini as an incentive to participate.

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* 1. Are you a frequent user of the calendar feature in Microsoft Outlook?

I am a very frequent user - I use it daily for the majority of my personal and work events and meetings

I am a frequent user - though I use it mostly for work events and meetings

I am an occasional user

I use it rarely

I do not use it

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* 2. How many meetings per week do you schedule using Outlook?

10 or more

6-9

3-6

1-3

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* 3. Do you use an Exchange Server for your company for your email?

Yes, our company has its own Exchange server (whether hosted by a third party or on premises)

No, we use a third party mail server and do not have our own Exchange server

I don't know

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* 4. Do you use the Free/Busy feature in your Outlook Calendar to see when people will be available for a meeting you need to schedule?

Yes, very frequently

Yes, often

Occasionally

Rarely

Never

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* 5. Does the lack of Free/Busy information for people outside your company affect your personal productivity in scheduling meetings - i.e. you waste time sending emails, following up on emails, and playing telephone tag to find a mutually convenient available time for a meeting?

Yes, it is a big problem for me

It is somewhat of an inconvenience for me

It is not a problem for me

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* 6. What percentage of meetings you schedule using Outlook contain at least one person who is not in your company?

80-100%

60-80%

40-60%

20-40%

0-20%

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* 7. How much of a problem are the following for you in scheduling meetings with people outside your company?

	Not a problem/minor inconvenience	A problem	A major inconvenience
Telephone tag trying to find out available meeting times	Telephone tag trying to find out available meeting times Not a problem/minor inconvenience	Telephone tag trying to find out available meeting times A problem	Telephone tag trying to find out available meeting times A major inconvenience
People rejecting meeting invitations because of meeting conflicts	People rejecting meeting invitations because of meeting conflicts Not a problem/minor inconvenience	People rejecting meeting invitations because of meeting conflicts A problem	People rejecting meeting invitations because of meeting conflicts A major inconvenience
Attendees not replying to meeting invitations	Attendees not replying to meeting invitations Not a problem/minor inconvenience	Attendees not replying to meeting invitations A problem	Attendees not replying to meeting invitations A major inconvenience
Meetings rescheduled due to calendar changes during scheduling process	Meetings rescheduled due to calendar changes during scheduling process Not a problem/minor inconvenience	Meetings rescheduled due to calendar changes during scheduling process A problem	Meetings rescheduled due to calendar changes during scheduling process A major inconvenience

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* 8. When you schedule a meeting with participants from multiple companies, how long does it typically take you to contact all the relevant parties and find and finalize a convenient time for everyone?

Several days

Several hours

Between 15 minutes and an hour

Between 5 and 15 minutes

Less than 5 minutes

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* 9. Would you find a web service embedded inside of Outlook that provided quick and easy access to the free/busy calendar information of people outside your company valuable? This service would be permission-based, meaning members would need to subscribe and then also specifically identify who in their contact list would be authorized to see free/busy calendar information.

Yes

Possibly

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* 10. If this same plug-in could provide YOUR free/busy information to people outside your company whom you have permitted to get that information, how useful would that be (e.g., so they don't bother you asking for "availabilities" or offer meetings you can't attend)?

Very useful

Somewhat useful

Not useful

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* 11. Would you want to be able to check your calendar information from any of the following tools? (Check all that apply)

Telephone

Instant Messenger (Yahoo, MSN, AIM)

Web

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* 12. When you send meeting invitations using Outlook to other people outside your company, do you often find they are not able to read or respond or have compatibility problems with this feature?

Yes, frequently

Often

Occasionally

Rarely or Never

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* 13. What Version of Microsoft Outlook do you use?

2003

2000

Other

Don't know

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* 14. Would you be interested in a service that would allow you to share your full calendar information (free/busy, meeting purpose, location, attendees) with people outside your company/Exchange domain?

Yes, I would be very interested

Yes, I would possibly interested

I am not sure

I doubt I would be interested

I am not interested in such a service

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* 15. Who would you be potentially interested in sharing your full calendar information with? (Check all that apply)

Spouse

Friends

Family

Business Colleagues in my company

Business Colleagues outside my company

None of the above

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* 16. Would you be interested in subscribing to calendar ‘feeds’ of important personal and professional events that could be automatically inserted into your calendar– things like professional sports, kids events (Little league, school) entertainment events, professional events, and personal events (Garden Club)?

Yes

Don't Know

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* 17. How many people are in your company?

0-10

10-100

100-500

500-2500

Over 2500

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* 1. Are you a frequent user of the calendar feature in Microsoft Outlook?

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* 2. How many meetings per week do you schedule using Outlook?

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* 3. Do you use an Exchange Server for your company for your email?

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* 4. Do you use the Free/Busy feature in your Outlook Calendar to see when people will be available for a meeting you need to schedule?

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* 5. Does the lack of Free/Busy information for people outside your company affect your personal productivity in scheduling meetings - i.e. you waste time sending emails, following up on emails, and playing telephone tag to find a mutually convenient available time for a meeting?

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* 6. What percentage of meetings you schedule using Outlook contain at least one person who is not in your company?

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* 7. How much of a problem are the following for you in scheduling meetings with people outside your company?

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* 8. When you schedule a meeting with participants from multiple companies, how long does it typically take you to contact all the relevant parties and find and finalize a convenient time for everyone?

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* 10. If this same plug-in could provide YOUR free/busy information to people outside your company whom you have permitted to get that information, how useful would that be (e.g., so they don't bother you asking for "availabilities" or offer meetings you can't attend)?

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* 11. Would you want to be able to check your calendar information from any of the following tools? (Check all that apply)

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* 12. When you send meeting invitations using Outlook to other people outside your company, do you often find they are not able to read or respond or have compatibility problems with this feature?

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* 13. What Version of Microsoft Outlook do you use?

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* 14. Would you be interested in a service that would allow you to share your full calendar information (free/busy, meeting purpose, location, attendees) with people outside your company/Exchange domain?

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* 15. Who would you be potentially interested in sharing your full calendar information with? (Check all that apply)

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* 17. How many people are in your company?

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* 18. Please enter your email to be entered in the contest for the Apple iPOD mini.