Employee Benefits and Services Customer Service SurveyEmployee Benefits and Services Customer Service Survey

Your opinion is very important to help us provide excellent customer service to our employees and customers. We appreciate your time in completing this survey.

Please rate the level of service you received from our Division.

1. What area of benefits did you receive assistance?

What area of benefits did you receive assistance?

2. What was the name of the person who assisted you?

What was the name of the person who assisted you?

3. What was the date that you had contact with the employee?

What was the date that you had contact with the employee?

4. We strive to greet each person in a friendly manner. How well were you greeted?

We strive to greet each person in a friendly manner. How well were you greeted? Excellent

Good

Fair

Poor

5. How well did the employee communicate with you, including listening and understanding your needs?

How well did the employee communicate with you, including listening and understanding your needs? Excellent

Good

Fair

Poor

6. Please rate how knowledgeable and effective our employee was in assisting you.

Please rate how knowledgeable and effective our employee was in assisting you. Excellent

Good

Fair

Poor

7. Please rate how well your questions were answered and information explained.

Please rate how well your questions were answered and information explained. Excellent

Good

Fair

Poor

8. Our goal is to treat each customer with courtesy and respect. How well did we meet our goal?

Our goal is to treat each customer with courtesy and respect. How well did we meet our goal? Excellent

Good

Fair

Poor

9. Please rate the timeliness of our response to your concerns or issues.

Please rate the timeliness of our response to your concerns or issues. Excellent

Good

Fair

Poor

10. Please rate how well your needs were met.

Please rate how well your needs were met. Excellent

Good

Fair

Poor

11. Please include any additional comments regarding the assistance you received by the employee. Be sure to include the employee's name along with your comments.

Please include any additional comments regarding the assistance you received by the employee. Be sure to include the employee's name along with your comments.

12. What can we do to improve our customer service?

What can we do to improve our customer service?

13. OPTIONAL: If you would like to receive a response to any of your concerns, please list your name and phone number or e-mail address below.

OPTIONAL: If you would like to receive a response to any of your concerns, please list your name and phone number or e-mail address below.