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Employee Benefits and Services Customer Service Survey
Your opinion is very important to help us provide excellent customer service to our employees and customers. We appreciate your time in completing this survey.
Please rate the level of service you received from our Division.
1
. What area of benefits did you receive assistance?
457K/401K
COBRA Continuation Coverage
Combined Giving Campaign
DeltaCare USA
Delta Dental PPO
Dependent Care Assistance Plan
EMACS Research
EMACS Transactions via JAR
Family Status Change
Flexible Benfit Plan Dollars/Medical Premium Subsidy
Health Net Elect Open Access
Health Net PPO
Kaiser Permanente
Life Insurance
Medical Emergency Leave
Medical Expense Reimbursement Plan
Opt Out
Over Age Dependent
Position Information
Retiree Health Plans
Short-Term Disability
Vision
WPE/Steps
201 File
Other (please specify)
What area of benefits did you receive assistance?
2
. What was the name of the person who assisted you?
Ashmore, Teri
Baxter, Karyn
Bell, Michelle
Branch, Ernestine
Brown, Stephanie
Buetow, Sharon
Burrell, Omari
Carranza, Yolanda
Castro, Rachel
Cristofani, Suzanne
Dunn, Leslie
Foster, Stephanie
Flores, Gracie
Garcia-Smith, Kaiulani
Goldman, Lori
Gonzalez, Veronica
Grimes, Denice
Heimsoth, Sandy
Holguin, Cindy
Keehan, Juliet
Kolar, Becky
Lau, Bik-Yiu
Lopez, Darlene
Martin, Amanda
Martinez, Michelle
McLennan, Irene
Mendez, Gracie
Montana, Lydia
Montana, Matthew
Navarrette, Andrea
Nolet, Lee
Steele, Blue
Rehage, Rhett
Ricker, Chris
Rodriguez, Adriana
Rodriguez, Irene
Rowland, Claudia
Schram, Karolyn
Smith, Beth
Tanski, Karen
Taylor, Debra
Thibault, Cheryl
Thompson, Shonna
Trepp, John
Turpin, Kristy
Vara, Doreen
Vetrino, Ron
Whittle, Linda
Zamuner, Elena
Other (please specify)
What was the name of the person who assisted you?
3
. What was the date that you had contact with the employee?
What was the date that you had contact with the employee?
4
. We strive to greet each person in a friendly manner. How well were you greeted?
We strive to greet each person in a friendly manner. How well were you greeted?
Excellent
Good
Fair
Poor
5
. How well did the employee communicate with you, including listening and understanding your needs?
How well did the employee communicate with you, including listening and understanding your needs?
Excellent
Good
Fair
Poor
6
. Please rate how knowledgeable and effective our employee was in assisting you.
Please rate how knowledgeable and effective our employee was in assisting you.
Excellent
Good
Fair
Poor
7
. Please rate how well your questions were answered and explained.
Please rate how well your questions were answered and explained.
Excellent
Good
Fair
Poor
8
. Our goal is to treat each customer with courtesy and respect. How well did we meet our goal?
Our goal is to treat each customer with courtesy and respect. How well did we meet our goal?
Excellent
Good
Fair
Poor
9
. Please rate the timeliness of our response to your concerns or issues.
Please rate the timeliness of our response to your concerns or issues.
Excellent
Good
Fair
Poor
10
. Please rate your needs met overall.
Please rate your needs met overall.
Excellent
Good
Fair
Poor
11
. Please include any additional comments regarding the assistance you received by the employee. Be sure to include the employee's name along with your comments.
Please include any additional comments regarding the assistance you received by the employee. Be sure to include the employee's name along with your comments.
12
. What can we do to improve our customer service?
What can we do to improve our customer service?
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