OKLaw Help Client User Interview

Thanks for taking a few minutes let us know about your experience on our web site. Your feedback will help us ensure the web site continues to meet your needs.

Please let us know about the things that make the web site easy or hard to use, information that is useful or not and other things you think we should know to make the web site better.

There are 30 questions and it will take you about 10 minutes to complete the survey.

We cannot respond to requests for legal assistance through this web site. Please locate the Legal Aid office nearest you by visiting our web site http://www.legalaidok.org

Legal Aid Services of Oklahoma, Inc. is not providing assistance to you at this time and all deadlines associated with your legal matter are your responsibility.

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* 1. Where do you live?

I live in Oklahoma

I live outside Oklahoma

I live outside the United States

What state or country do you live in?

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* 2. If you do live in Oklahoma, which county?

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* 3. How did you learn about www.OKLaw.org?

Internet

lawyer

Friend or family member

Radio/Television/Newspaper

Librarian

Goverment Agency

Court Staff

Social worker/Case Manager

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* 4. Are you looking for information for....

Yourself

A Friend

A Family Member

A Client

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* 5. What information were you looking for on the web site?
(Please check all that apply)

I was trying to find a lawyer

I was trying to find out what my legal rights are

I wanted to get some information for a court case

I wanted information to help me with a legal problem but not a court case

I was trying to find other, non-legal services that could help me

I was just seeing what information is available

Other (please specify)

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* 6. What type of legal issue did you want help with?
(Please check all that apply)

Consumer, such as credit, bankruptcy, home loan/repair scams

Disability rights and services

Domestic violence

Education, such as school quality, school discipline

Employment/job training, such as unpaid wages, unsafe working conditions, insufficient access to training

Family law, such as divorce and child custody

Health/mental health issues, such as access to health care, quality of health care, medication or institutionalization issues

Housing law, such as evictions, security deposit, no heat or hot water

Immigration, such as getting a green card, problems with the INS

Public Benefits, such as TANF, food stamps, SSI, Medicaid, Medicare, and unemployment compensation

Senior citizens' rights and services

Other (please specify)

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* 7. Did you find the information you were seeking?

Yes

Some, but not all

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* 8. If not, what were you looking for?

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* 9. How easy or hard was it for you to find the information you needed to solve your legal problem?

Very Easy

Easy

Not Easy or Hard

Hard

Very Hard

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* 10. What made it easy or hard for you to find the information you needed?
(directions? information there or not there? easy or hard to change pages, etc.)

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* 11. How easy or hard was it for you to understand the information you found?

Very Easy

Easy

Not Easy or Hard

Hard

Very Hard

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* 12. What made it easy or hard for you to understand the information you found?
(informtion clear or not? legal terms explained or not? too many big words?)

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* 13. To what extent were the terms and wording on the web site easy to understand?

Very Easy

Easy

Not Hard or Easy

Hard

Very Hard

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* 14. To what extent was the information you found useful?

Very Useful

Useful

Not Very Useful

Not At All Useful

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* 15. What made the information useful or not useful?
(was or was not what I needed? easy or hard to understand? did or did not tell me what I needed to know, etc.)

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* 16. Did the web site information help you to understand your legal rights better than you did before?

Yes

Don't Know

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* 17. Is there anything in particular about the web site that helped you or kept you from understanding your legal rights better than before?
(did or did not provide relevant information? did or did not help me understand my next steps? did or did not tell me where I could get more help?, etc.)

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* 18. Did the web site information help you to understand what to do about your legal problem than you did before?

Yes

Don't Know

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* 19. Is there anything in particular about the web site that helped you understand or kept you from understanding your legal problem better than before?
(did or did not provide relevant information, was easy or hard to understand, etc.?)

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* 20. Is there anything you were looking for on the web site that you did not find?

Yes

No (skip to question # 17)

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* 21. What were you looking for that you could not find?

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* 22. What did you like most about the web site?

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* 23. What did you like least about the web site?

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* 24. How could we change the web site so it could better meet your needs?

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* 25. Would you use the web site again?

Yes

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* 26. Would you recommend this web site to someone else?

Yes

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* 27. How often do you use a computer?

Daily

Weekly

Monthly

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* 28. How often do you access the internet?

Daily

Weekly

Monthly

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* 29. Please provide us an indication of your income range. Please include income from everyone living in your household:

less than $5,000 each year

more than $5,000 but less than $15,000 per year

more than $15,000 but less than $25,000 per year

more than $25,000 but less than $35,000 per year

more than $35,000 but less than $45,000 per year

more than $45,000 but less than $55,000 per year

more than $55,000 per year

Other (please specify)

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* 30. What age group are you in?

18 - 25

26 - 34

35 - 44

45 - 59

60 or over

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* 31. How many people live in your household?

11+

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* 32. It helps us know what type of work you do. If you are unemployed or retired, please let us know what type of work you did when you were working.

If you are calling for another person, please mark the kind of job THEY have or had.

Disabled

Restaurant or Hotel worker

Construction, manufacturing or maintenance worker

Agricultural, landscaping, farming, ranching or meat packing

Retail Worker

Professional, desk job, teacher, social worker or government worker

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* 1. Where do you live?

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* 2. If you do live in Oklahoma, which county?

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* 3. How did you learn about www.OKLaw.org?

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* 4. Are you looking for information for....

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* 5. What information were you looking for on the web site?(Please check all that apply)

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* 6. What type of legal issue did you want help with?(Please check all that apply)

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* 7. Did you find the information you were seeking?

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* 8. If not, what were you looking for?

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* 9. How easy or hard was it for you to find the information you needed to solve your legal problem?

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* 10. What made it easy or hard for you to find the information you needed?(directions? information there or not there? easy or hard to change pages, etc.)

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* 11. How easy or hard was it for you to understand the information you found?

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* 12. What made it easy or hard for you to understand the information you found?(informtion clear or not? legal terms explained or not? too many big words?)

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* 13. To what extent were the terms and wording on the web site easy to understand?

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* 14. To what extent was the information you found useful?

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* 15. What made the information useful or not useful?(was or was not what I needed? easy or hard to understand? did or did not tell me what I needed to know, etc.)

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* 16. Did the web site information help you to understand your legal rights better than you did before?

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* 17. Is there anything in particular about the web site that helped you or kept you from understanding your legal rights better than before?(did or did not provide relevant information? did or did not help me understand my next steps? did or did not tell me where I could get more help?, etc.)

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* 18. Did the web site information help you to understand what to do about your legal problem than you did before?

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* 19. Is there anything in particular about the web site that helped you understand or kept you from understanding your legal problem better than before?(did or did not provide relevant information, was easy or hard to understand, etc.?)

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* 20. Is there anything you were looking for on the web site that you did not find?

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* 21. What were you looking for that you could not find?

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* 22. What did you like most about the web site?

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* 23. What did you like least about the web site?

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* 24. How could we change the web site so it could better meet your needs?

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* 25. Would you use the web site again?

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* 26. Would you recommend this web site to someone else?

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* 27. How often do you use a computer?

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* 28. How often do you access the internet?

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* 29. Please provide us an indication of your income range. Please include income from everyone living in your household:

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* 30. What age group are you in?

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* 31. How many people live in your household?

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* 32. It helps us know what type of work you do. If you are unemployed or retired, please let us know what type of work you did when you were working.If you are calling for another person, please mark the kind of job THEY have or had.

* 5. What information were you looking for on the web site?
(Please check all that apply)

* 6. What type of legal issue did you want help with?
(Please check all that apply)

* 10. What made it easy or hard for you to find the information you needed?
(directions? information there or not there? easy or hard to change pages, etc.)

* 12. What made it easy or hard for you to understand the information you found?
(informtion clear or not? legal terms explained or not? too many big words?)

* 15. What made the information useful or not useful?
(was or was not what I needed? easy or hard to understand? did or did not tell me what I needed to know, etc.)

* 17. Is there anything in particular about the web site that helped you or kept you from understanding your legal rights better than before?
(did or did not provide relevant information? did or did not help me understand my next steps? did or did not tell me where I could get more help?, etc.)

* 19. Is there anything in particular about the web site that helped you understand or kept you from understanding your legal problem better than before?
(did or did not provide relevant information, was easy or hard to understand, etc.?)

* 32. It helps us know what type of work you do. If you are unemployed or retired, please let us know what type of work you did when you were working.

If you are calling for another person, please mark the kind of job THEY have or had.