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Thank you for taking a few short minutes to complete this survey. To ensure that Crowley offers the best possible service to its customers, we would appreciate your candid opinions. Through this survey you will provide Crowley with beneficial feedback needed to provide your business with superior services.

If you have any questions, please contact Tricia Loveless, Marketing Manager at (904) 727-2158.

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* 1. Crowley’s Intermodal service meets our requirements by offering on time pickups and deliveries.

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* 2. The right mix of equipment to handle our cargo in terms of size, type, condition, and availability is provided by Crowley.

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* 3. Port terminals are conveniently located, efficiently run and flexible enough to meet our shipping requirements

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* 4. Sailing frequency and transit times suit our business needs.

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* 5. Prices for Crowley services are competitive and commensurate with the quality of service received.

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* 6. Customer Service agents are professional and knowledgeable offering prompt responses with accurate information.

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* 7. If something does not go according to plan, we can count on Crowley people to do everything in their power to make the situation right.

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* 8. Crowley responds rapidly to rate requests.

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* 9. Booking freight with Crowley is effortless and efficient.

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* 10. Crowley provides accurate and error-free documentation.

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* 11. Crowley’s web site is clean and informative with easy navigation, and we would consider it to be among the best in the industry.

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* 12. Crowley’s e-Freight Management (Booking, B/L, Track and Trace) is convenient and simple to use.

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* 13. Crowley’s track and trace feature via the Internet provides up to date, accurate information.

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* 14. Our Crowley sales executive is knowledgeable, dependable and is responsive to our needs.

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* 15. Crowley keeps me well informed on industry news, pricing updates, and schedule changes.

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* 16. Overall, Crowley offers products and services that meet and exceed our business requirements.

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* 17. What areas do you ship to?

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* 18. Who is your sales representative?

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* 19. Additional comments or suggestions.

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* 20. I would like to be contacted regarding my survey

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