ADNET Tech Support Survey

1. When did you contact ADNET for support? Please provide specifics regarding your issue.

When did you contact ADNET for support? Please provide specifics regarding your issue.

2. How satisfied were you with:

	Very dissatisfied	Somewhat dissatisfied	Neutral	Somewhat satisfied	Very Satisfied
The time to get through to a help desk representative	*How satisfied were you with: The time to get through to a help desk representative Very dissatisfied	The time to get through to a help desk representative Somewhat dissatisfied	The time to get through to a help desk representative Neutral	The time to get through to a help desk representative Somewhat satisfied	The time to get through to a help desk representative Very Satisfied
The professionalism of your help desk representative	The professionalism of your help desk representative Very dissatisfied	The professionalism of your help desk representative Somewhat dissatisfied	The professionalism of your help desk representative Neutral	The professionalism of your help desk representative Somewhat satisfied	The professionalism of your help desk representative Very Satisfied
The ability of the help desk representative to diagnose and resolve your problem	The ability of the help desk representative to diagnose and resolve your problem Very dissatisfied	The ability of the help desk representative to diagnose and resolve your problem Somewhat dissatisfied	The ability of the help desk representative to diagnose and resolve your problem Neutral	The ability of the help desk representative to diagnose and resolve your problem Somewhat satisfied	The ability of the help desk representative to diagnose and resolve your problem Very Satisfied
The communication and follow up on your problem (i.e. did we do what we said we would do?)	The communication and follow up on your problem (i.e. did we do what we said we would do?) Very dissatisfied	The communication and follow up on your problem (i.e. did we do what we said we would do?) Somewhat dissatisfied	The communication and follow up on your problem (i.e. did we do what we said we would do?) Neutral	The communication and follow up on your problem (i.e. did we do what we said we would do?) Somewhat satisfied	The communication and follow up on your problem (i.e. did we do what we said we would do?) Very Satisfied
The time required to resolve your problem	The time required to resolve your problem Very dissatisfied	The time required to resolve your problem Somewhat dissatisfied	The time required to resolve your problem Neutral	The time required to resolve your problem Somewhat satisfied	The time required to resolve your problem Very Satisfied
The overall quality of the solution	The overall quality of the solution Very dissatisfied	The overall quality of the solution Somewhat dissatisfied	The overall quality of the solution Neutral	The overall quality of the solution Somewhat satisfied	The overall quality of the solution Very Satisfied
Your overall experience with the ADNET help desk	Your overall experience with the ADNET help desk Very dissatisfied	Your overall experience with the ADNET help desk Somewhat dissatisfied	Your overall experience with the ADNET help desk Neutral	Your overall experience with the ADNET help desk Somewhat satisfied	Your overall experience with the ADNET help desk Very Satisfied

3. How can we improve the quality of support we provide to you?

How can we improve the quality of support we provide to you?

4. What part of our support works really well for you?

What part of our support works really well for you?

5. Any other comments or feedback pertaining to our support?

Any other comments or feedback pertaining to our support?

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