Please give us your feedback, so that we may serve you better in the future. This survey is anonymous, and is in no way associated with your name, or any other personal information you may have revealed to the chat agent you spoke with.

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* 1. You used our online chat service for:

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* 2. Please grade the following on a scale of A-F where ''A" is Excellent and "F" is Poor:

  A B C D F
You found our website to be
You found our online chat service to be
The chat agent you spoke with was
Overall, your online dealership experience was

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* 3. Where are you in the buying process?

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* 4. Please answer the following questions:

  Yes No
Following your online chat, do you plan to visit our actual dealership?
Would you use this chat service again yourself?

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* 5. Please rate your satisfaction with the following channels of communication on a scale of A-F where ''A" is Excellent and "F" is Poor:

  A B C D F N/A
Phone
E-mail
Online Live Chat

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* 6. On a scale of 0-100, to what extent has this Live Chat interaction positively affected your decision to use our dealership for Sales, Service or Parts?

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* 7. Are there any comments or suggestions you would like to make, so that we may serve you better in the future?

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