Community Development Customer Service

1. Please Help us to Help serve You better

This survey is an opportunity for you to provide feedback regarding the services you received in the Community Development Department. We value your input and suggestions, and thank you for your participation.

Question Title

* 1. Which type of service did you receive?

Building Permit

Information

Building Plan Check

Engineering

Planning/Zoning Info

Other (please specify)

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* 2. To what extent did you receive thorough answers from our staff?

	not at all	somewhat	OK	very well	to a great extent
Rating	Rating not at all	Rating somewhat	Rating OK	Rating very well	Rating to a great extent

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* 3. To what extent did you receive consistent answers to your questions from different staff members?

	not at all	somewhat	OK	very well	to a great extent
Rating	Rating not at all	Rating somewhat	Rating OK	Rating very well	Rating to a great extent

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* 4. To what extent did our staff respond to you in a timely manner? (E-mails and telephone calls returned within 24 hrs).

	not at all	somewhat	OK	very well	to a great extent
Rating	Rating not at all	Rating somewhat	Rating OK	Rating very well	Rating to a great extent

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* 5. To what extent did we make ourselves available to respond to questions/concerns you had about your project?

	not at all	somewhat	OK	very well	to a great extent
Rating	Rating not at all	Rating somewhat	Rating OK	Rating very well	Rating to a great extent

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* 6. To what extent did we provide alternatives or suggestions to you that were helpful in moving your project along?

	not at all	somewhat	OK	very well	to a great extent
Rating	Rating not at all	Rating somewhat	Rating OK	Rating very well	Rating to a great extent

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* 7. To what extent did we educate you on the process and timelines applicable to your project?

	not at all	somewhat	OK	very well	to a great extent
Rating	Rating not at all	Rating somewhat	Rating OK	Rating very well	Rating to a great extent

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* 8. To what extent did you feel helped by our staff?

	not at all	somewhat	OK	very well	to a great extent
Rating	Rating not at all	Rating somewhat	Rating OK	Rating very well	Rating to a great extent

Question Title

* 1. Which type of service did you receive?

Question Title

* 2. To what extent did you receive thorough answers from our staff?

Question Title

* 3. To what extent did you receive consistent answers to your questions from different staff members?

Question Title

* 4. To what extent did our staff respond to you in a timely manner? (E-mails and telephone calls returned within 24 hrs).

Question Title

* 5. To what extent did we make ourselves available to respond to questions/concerns you had about your project?

Question Title

* 6. To what extent did we provide alternatives or suggestions to you that were helpful in moving your project along?

Question Title

* 7. To what extent did we educate you on the process and timelines applicable to your project?

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* 8. To what extent did you feel helped by our staff?

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* 9. Please give us general feedback about your experience in working with the Department: